6/10 Okay
Eileen
Traveled with partner
Sep 21, 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean, comfortable room, huge breakfast buffet, Voss is a beautiful area. For the most part, staff were friendly but our check-in experience was not the best. My husband went in to check us in and find out about parking. The staff member was very flippant about parking, little direction other you can park anywhere on the street for free. She then wouldn’t check my husband in without me being there with my driver’s license. When we both returned to check in, I gave her my license and she did something with my license and her computer for a few minutes, then unceremoniously shoved a paper at me and told me I needed to fill in spaces she had marked with Xs. This included duplicating my phone #, which she pointed out was already entered on the sheet, but also included my driver’s license info. Not sure why she didn’t enter it into her computer, which was what she seemed like she was doing but she wasn’t exactly the nicest about it, like it was a bothersome thing. We finally got checked in and found our parking space several blocks away, on the street! I would not recommend this hotel on the basis of this experience and no parking, paid or not! This hotel seems geared up for tour bus customers and train access (immediately behind hotel, had its own entrance).
Eileen
Stayed 1 night in Sep 2025