6/10 Okay
Natalie
Jul 23, 2024
Disliked: Staff & service
Meh.
Our stay at Mansion House was underwhelming. We chose this place because of how highly rated it was, but once we arrived and checked in, it was just your average, run-of-the-mill small business hotel. I could tell that this place was updated in the early 2000s because it still looked/felt like the early 2000s. I understand that small businesses were hit hardest by the pandemic a few years ago, but small fixes like carpet tiles that were coming up in the hallway were very present the more we spent time looking around. MH needs an update to warrant the per night stay rate, yes, even in the busy season. Hotel staff were extremely crippled by the establishment's policies. They were unwilling and unable to break said policy in the middle of crisis, within 4 hours of our booking and attempting to correct our mistake. The desk staff also promised the GM would contact me and that never happened. Instead, we were offered a bottle of champagne, but we don't drink. My husband used the sauna, which was lukewarm at best and he said the pool's tiling looked very dirty. The hotel is a wonderful location and very convenient, just be aware that if you have a city view, you will hear all the traffic and things beginning at 5:30am.
Natalie
Stayed 2 nights in Jul 2024
