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Buccament BAY ALL Inclusive

2.0 star property
Enjoy the outdoor pool at this all-inclusive Kingstown property

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Photo gallery for Buccament BAY ALL Inclusive

Outdoor pool, sun loungers
Breakfast, lunch and dinner served
Breakfast, lunch and dinner served
Beach nearby, beach massages, beach bar, kayaking
Front of property - evening/night

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • All inclusive
  • Restaurant
  • Gym
  • Business services
  • Bar

Explore the area

View in a map
Buccament Bay, PO Box LY39 Layou, Kingstown
  • Place, Botanical Gardens
    ‪6 min drive‬
  • Place, St. George's Anglican Cathedral
    ‪7 min drive‬
  • Place, Kingstown Market
    ‪7 min drive‬
  • Airport, Argyle (SVD-Argyle Intl.)
    ‪22 min drive‬

Room options

View all photos for Villa, 1 Bedroom, Garden View

Terrace/patio

Villa, 1 Bedroom, Garden View

  • Garden view
  • 850 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Villa, 1 Bedroom, Garden View

Terrace/patio

Deluxe Villa, 1 Bedroom, Garden View

  • Garden view
  • 828 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Villa, 1 Bedroom, Beachfront

View from room

Deluxe Villa, 1 Bedroom, Beachfront

  • Ocean view
  • 828 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Bedrooms, Garden View

Outdoor pool, sun loungers

Villa, 2 Bedrooms, Garden View

  • Garden view
  • 1345 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Villa, 2 Bedrooms, Garden View

Deluxe Villa, 2 Bedrooms, Garden View | Terrace/patio

Deluxe Villa, 2 Bedrooms, Garden View

  • Garden view
  • 1345 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Villa, 2 Bedrooms, Beachfront

Premium bedding

Deluxe Villa, 2 Bedrooms, Beachfront

  • Ocean view
  • 1345 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Grand Villa, 4 Bedrooms, Beachfront

View from room

Grand Villa, 4 Bedrooms, Beachfront

  • Ocean view
  • 2368 sq ft
  • 4 bedrooms
  • Sleeps 10
  • 6 Twin Beds

View all photos for Junior Suite (Elaenia)

Junior Suite (Elaenia) | Premium bedding

Junior Suite (Elaenia)

  • Garden view
  • 688 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 2 Bedrooms (Elaenia)

Suite, 2 Bedrooms (Elaenia) | Premium bedding

Suite, 2 Bedrooms (Elaenia)

  • Garden view
  • 1336 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed

About the neighborhood

Kingstown

Close to the beach.Within 6 miles (10 km) of this Kingstown property, you'll find Botanical Gardens and St. George's Anglican Cathedral. Kingstown Market and Fort Charlotte are also within 6 miles (10 km).

What's nearby

  • Botanical Gardens - 6 min drive - 2.6 miles
  • St. George's Anglican Cathedral - 7 min drive - 3.4 miles
  • Kingstown Market - 7 min drive - 3.6 miles
  • Fort Charlotte - 9 min drive - 2.8 miles
  • Buccament Forest Nature Trail - 10 min drive - 5.0 miles

Getting around

  • Argyle (SVD-Argyle Intl.) - 48 min drive

Restaurants

  • ‪Parisol - ‬9 min drive
  • ‪Butch’s Island Chop House - ‬8 min drive
  • ‪Sora - ‬9 min drive
  • ‪Gatsu Gatsu - ‬8 min drive
  • ‪Veejays - ‬9 min drive

About this property

Buccament BAY ALL Inclusive

Enjoy the outdoor pool at this all-inclusive Kingstown property
Buccament BAY ALL Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Buccament BAY ALL Inclusive offers its guests an outdoor pool and a health club. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the beach bar.

Gift shops/newsstands, tour/ticket assistance, and complimentary supervised childcare are also featured at Buccament BAY ALL Inclusive.

  • 1 floor
  • 102 guestrooms or units
  • Built in 2010
  • Deli
  • Supervised kid's activities (free)
  • Poolside lounge chairs
  • Conference center
  • Front-desk safe
  • Tour and ticket information
  • Gift shop
  • Bar on the beach
  • Dining venue
Buccament BAY ALL Inclusive offers 102 accommodations. Beds feature premium bedding.

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  • Free WiFi
  • Restaurant
  • Breakfast available
  • Bar
4.1 out of 5, Very Good, 409 reviews
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The price is $92
Jun 9 - Jun 10
Total with taxes and fees
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Property amenities

Family friendly

  • Free supervised activities for children
  • Outdoor pool
  • Snack bar/deli

Food and drink

  • A beach bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Fitness classes
  • Health club
  • Kayaking
  • Outdoor pool
  • Pilates classes
  • Tennis lessons
  • Volleyball
  • Yoga classes

Room amenities

Entertainment

  • HDTV

Bedroom

  • Premium bedding

Bathroom

  • Towels provided

More

  • Phone

Policies

Check-in

Check-in time starts at 3 PM

Special check-in instructions

Information provided by the property may be translated using automated translation tools

Children and extra beds

  • Children are welcome.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 500.00 per stay
  • A tax is imposed by the city: USD 2.96 per room, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

We should mention

  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.

Property is also known as

Buccament
Buccament Bay
Buccament Bay All Inclusive
Buccament Bay Kingstown
Buccament Bay Resort
Buccament Bay Resort All Inclusive
Buccament Bay Resort All Inclusive Kingstown
Buccament Resort
Buccament BAY ALL Inclusive All-inclusive property Kingstown
Buccament BAY ALL Inclusive All-inclusive property
Buccament BAY ALL Inclusive Kingstown
Buccament Resort Inclusive
Buccament Inclusive Inclusive
Buccament BAY ALL Inclusive Kingstown
Buccament BAY ALL Inclusive All-inclusive property
Buccament BAY ALL Inclusive All-inclusive property Kingstown

Frequently asked questions

How close is Buccament BAY ALL Inclusive to the airport?

Buccament BAY ALL Inclusive is 13.9 mi (48-min drive) away from the Argyle (SVD-Argyle Intl.) airport, the closest popular airport to the property.

Does Buccament BAY ALL Inclusive have an airport shuttle?

Airport shuttle services are not available at Buccament BAY ALL Inclusive.

How close is Buccament BAY ALL Inclusive to the beach?

This property is 8.1 mi (30-min drive) from Indian Bay and 8.4 mi (32-min drive) from Villa Beach. Don't forget your sunscreen!

Does Buccament BAY ALL Inclusive offer free breakfast?

Buccament BAY ALL Inclusive does not offer free breakfast.

Is there a casino at Buccament BAY ALL Inclusive?

No, there is no casino at this property.

What time is check-in at Buccament BAY ALL Inclusive?

Check-in begins at 3 PM.

Is there free parking at Buccament BAY ALL Inclusive?

Free parking is not available at this property.

Does Buccament BAY ALL Inclusive have a pool?

Buccament BAY ALL Inclusive features an outdoor pool.

Does Buccament BAY ALL Inclusive have a restaurant?

Buccament BAY ALL Inclusive is home to The Bay Beach Club, which features international cuisine.

Does Buccament BAY ALL Inclusive have a spa?

This property doesn't have a spa, but it does offer deep-tissue massages.

How close is Buccament BAY ALL Inclusive to downtown Kingstown?

Buccament BAY ALL Inclusive is 2.7 mi away from Kingstown.

Buccament BAY ALL Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 36 out of 126 reviews
Rating 8 - Good. 48 out of 126 reviews
Rating 6 - Okay. 26 out of 126 reviews
Rating 4 - Poor. 9 out of 126 reviews
Rating 2 - Terrible. 7 out of 126 reviews

8.6/10

Cleanliness

7.6/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very mordern rooms. great stay.

Food was out of this world, it was buffet for all meals. Some of the restaurants like Jacks and the Italian restaurant was closed. but the bay restaurant made up for it.
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Beautiful hotel but very poor service!

Unfortunately, during our time at Buccament the majority of staff was on strike. However, the few that were there did an amazing job doing everything. The food was a big disappointment and 2 of their resteraunts a were not open, the steakhouse and the cafe. Therefore, every meal was eaten at the beach club. For a five-star, all inclusive resort, this was truly a disappointment and I will not return nor recommend this resort to anyone until all of the management issues have been resolved.
Verified

4/10 Poor

Wendy

Liked: Staff & service, room comfort
Very disappointing. Advertised as a 5 star. I'm sure it was when it was built. There are so many problems that need to be addressed. We were never sure where we were going to be eating dinner. Had to check each afternoon because only one or two of the restaurants were open. Breakfast and lunch were the same buffet with limited lukewarm choices every day. The bar closed 2 evenings when we were there at 6:00 p.m. leaving nothing for guests to do. No entertainment. Very dark, needs more lighting at night. No activities at the hotel. Beach towels never available, ended up keeping ours for the time we were there just to make sure we had one. One of the pools was closed for 5 days because it was green. On an upbeat note, the staff, when they were there, because they were striking, were very friendly, and went out of their way to help. Unfortunately for the wonderful people of St. Vincent, I can't imagine the resort functioning and receiving guests for much longer unless something is done.
Verified

6/10 Okay

Miranda

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Well-kept facility

We booked this place for our anniversary based on the positive reviews we got from friends and family who stayed here before. We heard about the great steaks at Jack's steakhouse which increased our anticipation and the dessert and ice cream palour. When we got there and attempted to make a reservation for the steakhouse we were told due to a flood the country suffered back in 2013 the restaurant was closed to facilitate repairs. After hearing the disappointing news we attempted to reserve at the Italian restaurant but was told that was also closed at the moment but should be opening soon. Fast forward, we had to eat dinner at the main restaurant which was okay. The second night we got the option to dine at safran restaurant where had a pleasant experience. Amid the dessert and ice cream palour remains closed and the staff seemed very surprised when we enquired. The staff seemed demotivated execute their duties with little or no enthusiasm. The guy that does the BBQ works hard and should be given a break in between. Orenzo at the front desk was also very welcoming and went the extra mile to make us comfortable. The facility was well-kept, housekeeping came daily, items in the mini refrigerator was replenished often. We enjoyed the plunge pool, the beach and the villa itself. I am not sure if I would revisit this place again or maybe until the what seems to be financial issues have been sorted out.
Verified

4/10 Poor

Steve

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Beautiful Resort but Major Problems

The resort is absolutely beautiful but having financial difficulties. The restaurants were often not open leaving the buffet to handle all the guests. The explanation from the manager was that the Staff did not show up to work. Upon further questioning, the staff said they hadn't been paid since September. The ones that were sticking around were hoping for a take over so they still had job. The pool was going green and the general maintenance was falling apart. It's too bad because as I mentioned the resort was beautiful.
Verified

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful Resort with Mountain and Beach views

This is a beautiful resort with spectacular views of the lush St. Vincent foliage. Some of the best food we've ever eaten in the Caribbean. The beachfront villa we had was very spacious, clean and well laid out. Our villa was the only private 2 bedroom beachfront, with a private plunge pool. It was on the main path of the wait staff, so there was no running dry while being in your private pool on the beach. All in all the resort was just fantastic and a real hidden Caribbean gem! Now the bad.... After arriving we find out that Harlequin is going into receivership. We did notice and had some minor issues during our stay. We did have to make adjustments on a few occasions. However, the issues we had were not staff related and it was out of there control. Buccament Bay Resort has some of the best staff we have ever come across during our many years of travel. At the end of the day with all the hiccups, we had a fantastic trip and loved the resort.
Verified

6/10 Okay

Jamila

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

My 2nd Experience did not match my 1st Experience

This was my second time visiting Buccament Bay. I went there in January 2016, and I enjoyed it soooo much, that I recommended it to a number of my friends and also decided to visit it another time myself . I must say I was disappointed. The quality of the product being offered declined significantly from January to November 2016. There was a decrease in the variety of drinks and the quantity and variety of food. My expectations based on my previous experience was not met. Despite the disappointment, I still enjoyed myself, but compared to the first time the change was noticeable.
Verified

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved the place, loved the people, loved the food

The hotel is about 30-45 minutes from the airport. The drive is scenic but the entrance to the hotel is a bit scary. It's a busy place for locals including fishermen. It almost feels like a back entrance but it's not. The reception was lovely and we were upgraded to a Deluxe Garden View Villa (from Elaenia Suite) for free. We were 'driven' to the villa on a small golf cart. The room was super luxurious and very clean. We enjoyed a private plunge pool. The bathroom was spa-like. The shower area contained a rain shower with jets and loose pebble floor topped with a wooden crate for draining. The room also contained a Lavazza espresso machine (and lavazza coffee pods) of which we made full use. You're provided with milk, shandy, pepsi, sprite and bottled water in the fridge - replenished frequently. The resort is beautiful during the day. The place could do with better lighting at nights. The service was great throughout. The food was great and when the coffee house was open, their offerings were superb. The one downside we found was that restaurants closed sporadically, even with reservations. HQ (the coffee house and one place to get snacks outside of meal times) was closed for a full day without prior notice / alternative arrangements. The kitchen at The Bay (the only other place apart from HQ to get a snack) was also closed without notice on that same day. Guests were left without meal/snack options for a window between lunch and dinner that day.
Verified

8/10 Good

Kimi

Liked: Cleanliness, property conditions & facilities, room comfort

Great hotel

I stayed for a weekend. The staff were pleasant and room excellent. We were upgraded to a deluxe cabana. the food was great and it was an overall good experience!
Verified

8/10 Good

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing weekend getaway!

The resort was beautiful and relaxing. The villa was ultra comfortable with king size bed snd your own plunge pool outside the patio doors. Bathroom was impressive with super rain showers. WiFi and AC up to par. Will definitely visit again.
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice hotel but had a lot of issues

Hotel is lovey, rooms are clean and modern but hotel didn't live up to the all inclusive standards as a lot of items were out of stock and not available. Staff weren't accommodating. The wait for a cart to get around is very long and hotel seem to be running on a day to day basis as items were being stocked at the bar only when and while there as beers were most time hot. However I will visit again maybe when their issues are sorted out as there is a lot of potential at the hotel
Verified

8/10 Good

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful location, mountains and beachfront

Good food,great setting , Lovely dinners and attentive staff.Enjoyed fine dining and ambience.
Verified

6/10 Okay

Pratesh

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
My overall stay at Buccament Bay was disappointing because of some of its staff.The overall friendliness of its staff was lacking, not what you would expect at a Caribbean Resort. The physical appearance of the hotel is great but the service from its staff needs great improvement. The servers at the Bay Restaurant (main restaurant and bar at the hotel) was terrible, at times I felt as thought they were paying me to be at the hotel and not the other way around. I really don't like to go down this road but I think it must be said, there was a very noticeable difference in service being given to foreign guests versus what was given to locals (myself and friends being from the Caribbean), e.g. one night we ordered and couple glasses of wine and was given it in scotch glasses, of which we made no issue probably they were out of wine glasses at the time but 30 seconds later a foreign came and sat next to us and order the same wine and got it in long stemmed wine glasses, this was extremely disappointing. Mention must be made of Shenelle at Jack's Steak House she was our server one night for dinner and she was excellent, all of their staff should aim to be more like Shenelle. The hotel has potential to be a great low cost All Inclusive Resort but more attention definitely needs to be paid to their staff.
Verified

6/10 Okay

Omar

Liked: Cleanliness
Disliked: Staff & service

Worst birthday vacation due to Hotel Negligence

A party of 6 of us went to this resort to celebrate my mom's 60th bday. From check in to the actual hotel stay, everything was fine. Until on my mom's birthday night, before we went to dinner, she came to meet us at our villa, when she tripped over a BLACK hose that was LAYING ACROSS the Walkway for no reason as it was not being used in the DARK WALKWAY. She got a busted lip inside and out, a busted nose and a swollen leg. We immediately reported it to front desk and requested a medic. Long story short, she received medical attention the following day 16 hours after, where she had to go outside of the premises taking away further from out vacation, and the resort saw it fit to send security to receive statements about the incident from her before actually being attended to medically. The resort showed negligence firstly as there is no lighting on the walkway to the villa, there was a black hose laying across the walkway in the dark and it was no being used. This is definitely a safety violation as I'm sure hotels must be governed by some sort of health and safety rules. The resort showed no remorse as the hose was still there the following day til we removed it ourselves, then a few hours later, it was there again. They showed no concern as we finally got to the doctor 16 hours after and this was only because we kept requesting it! The hotel is great but the negligence, the lack of concern and lack of decorum that the administrating staff appalling!
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Excellent Hotel ,not the most accomdating but good

Buccament Bay is an excellent hotel , breakfast , lunch and dinner are top of the line , very wide selection and many vegetarian options for any vegans The facilities are nice, rooms are very clean, the small bay towards the breakfast side needs to be cleaned , because there are a lot of rubbish thrown on that side of the hotel , the main beach is very clean and nice We booked to go from Thursday to Thursday 2nd October 2016 ,the airline canceled there flight on Thursday and we were given a flight the Friday night at 9:30pm , all tjis information was given to thw hotel,the flight was also delayed and we arrived St.vincent around 12pm , so we checked into the hotel around 1am, we missed two full days at the hotel, This part is definetly not the fault of the hotel but we asked the hotel since we missed two days and Liat airline's was willing to give us an extra day till the monday , would they be able to at least give us the extra day , or give us all a discount on the rooms or even put us in a room that accomdates 4-8 people, so we werent expecting anything from the hotel , but due to the circumstances i tjink they should have considered because it was a group of 8 people, and a extra day was not going to cost them anything extra because we missed two full days, because we were willing to pay but they still wanted to charge us all full price....but overall the experience was good , the staff are not very friendly but are willing to help.....but the island is very nice
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Needs work!

Stayed here for a few days while visiting family. Pros-beautiful clean spacious room, great food ala cart restaurant service is slow but best I've had at any resort chain, quite resort great for an older crowd. Cons-staff could be more friendly, lots of flies/mosquitos around due to still water throughout resort, liquor is not served until late morning, everything closes on the resort around 10pm so if you get hungry you're out of luck, they frequently ran out of towels at the pools, rarely any sport activities played at the pool, there wasn't any nightly entertainment the nights I stayed.
Verified

8/10 Good

Jonathan Peter

Liked: Room comfort

Unfinished

Room was a long way from everything requiring 10 mins walk for most services. Half the resort has not been finished and is separated by a wooden fence. Indian restaurant not recommendable. Jack's is good. Overpriced
Verified

8/10 Good

Jude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top Chill Location, Good Food and Wonderful Staff

This resort is surely a gem in St. Vincent. I must commend the Reservations Manager on her wonderful service extended to me and my family. With people like her on board, this resort that has so much more potential will blossom into possibly the best vacation spot in the Caribbean. And if the entire resort team has this as their objective when going to work, greatness has already began. For me personally, the staff contributed to making my stay enjoyable. I always approached them with kindness and humility and in return, they related back to me in this same manner. I got a nice warm welcome which was key in starting my vacation and I felt as if the staff was more interested in my happiness and wellbeing which is what we call wonderful customer service. Thank you Team Buccament :)
Verified

6/10 Okay

Newlywed

Liked: Cleanliness, room comfort
Disliked: Staff & service

Honeymoon

The resort is good overall. That there were some glitches and negatIves we had to put up with. Some of the wait staff needs proper training on how to interact with Guests. Some of the Waitresses don't smile, and even act like you should be happy that they paid you any attention. Too many of theit staff can be seen hanging out doing nothing or sitting down people watching. It takes a long time to get served st dinner time. They had power outage twice! The snorkeling and good food made up for a lot.
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family Vacation

We had a lovely time. The staff were very friendly and accommodating. They gave us some good advice on how to get to Bequia. A must do trip! Snorkels and life jacks are free to borrow. Lots of options for food. HQ is definitely an excellent snaking/coffee stop! The resort is very pretty and well maintained. Be sure to walk with mosquito repellant and wear light clothing as most places aren't air conditioned (the bedroom is thankfully).
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome staff,excellent service beautiful setting

Staff super friendly and very very hard working.They ensure my vacation was a 5 star experience.Best vacation ever.
Verified

8/10 Good

Satisfied custo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great resort on the beach.

This resort is absolutely beautiful..the lay out of the villa's with the private pools. Every meal I ate there was so tasty and wonderful..Jacks steak house is really an excellent dining restaurant. The staff members at the reception go out of their way to assist with making the guests as comfortable as possible. Thank you to Florence for her wonderful hospitality. I enjoyed the evening entertainment and ambiance of this resort. It is totally worth every cent..I would totally recommend this place to anyone...its accommodative for couples and families..I had a wonderful experience and would definitely visit there again...
Verified

6/10 Okay

stacey

Liked: Cleanliness

Hotel with lots of potential

We stayed at this resort August 9-14th. The resort has lots of potential, but until it's issues are resolved, I cannot give it more that a three star review. The grounds are beautiful, and we were upgraded to a one bedroom villa with our own plunge pool, which was very nice. The villa was beautiful and clean, however, in reality only the bedroom was usable because there is no air conditioning in the living room area, and it was HOT. Even with air conditioning, the bedroom never cooled to my liking. The bathroom is amazing and well appointed, with a rainfall shower. There is a small mini-bar with just a few waters and sodas. We frequently had to repeatedly ask for the mini-bar to be restocked with water, and it took up to a day to get more water. The food at the restaurants was excellent, BUT the restaurants frequently RAN OUT OF FOOD. One night we had to order three different things because the first two on the menu they didn't have. This goes for drinks as well...running out of beer at an all inclusive resort??? Unacceptable. Also ran out of several types of liquor and ran out of ice cream and snacks at HQ (the snack/dessert/coffeee house). It seems that management is lacking with lots of rumors swirling and noone really knowing who is running the resort at the moment. Staff said they haven't been paid in months. Some staff were exceptional, but many seemed unhappy (which I would be as well if I wasn't being paid).
Verified

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
More personalised attention should be paid to guest.
Verified

10/10 Excellent

annie seeta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

second visit for the year

my second time for the year says it all, my first visit was great, the staff wonderful and the food couldnt get any better, being so great that my next visit is in September my repeat visit should answer all questions.