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4.4 out of 5

"The hotel was clean and bright. It is very modern. People are friendly and helpful. The one problem is the restaurants: no place for a quick, affordab ... " More

By a verified traveler on Sat 16 Mar 2019

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Hotel Description

Family-friendly 5-star hotel with restaurant

City center retreat

A stay at this Leopoldstadt hotel places you steps from Vienna Ring Tram and within a 5-minute walk of Schwedenplatz. Jewish Museum and Urania are also within half a mile (1 km).

Luxury amenities

A full-service spa, 2 spa tubs, and a gym are all featured at this luxury hotel. Families will appreciate the onsite laundry facilities and in-room childcare. Enjoy the sauna and perks like free WiFi.

Soaking tubs, free WiFi

The 182 soundproofed guestrooms offer free WiFi and 24-hour room service. Other amenities include deep soaking bathtubs, sitting areas, and flat-screen TVs with satellite channels.

Studio, 1 King Bed, View (SO Studio)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$227* Per night/room Oct 31 - Nov 1

Room, 1 King Bed, View (SO Comfy)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Double Room, 2 Double Beds, View (SO Urban)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Suite, 1 King Bed, View (SO Black)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Loft, 1 King Bed, View (SO Lofty)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 Queen Bed, View (SO Cosy)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

SO/ Vienna ratings based on 5 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for SO/ Vienna

Everyone (4) Couples (1)
5 out of 5
The hotel was clean and bright. It is very modern. People are friendly and helpful. The one problem is the restaurants: no place for a quick, affordable breakfast or lunch. However, they are happy to provide recommendations within a reasonable distance.

Posted by on Mar 16, 2019

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Comment from Hotel Management

Mar 18, 2019 by Peter Katusak-Huzsvar

Dear Guest, thank you very much for your positive rating! I am delighted that you enjoyed your stay and the modern design of our rooms. However, I regret that you didn't have breakfast or lunch at our restaurant Das LOFT. Thank you also for your feedback regarding our pleasant staff. We are looking forward to welcoming you back soon. Kind regards,

3 out of 5

Great view and location, though disappointing

The hotel is right across a bridge from Schwedenplatz, making it a terrific home base to explore the city and enjoy Viennese nightlife. I upgraded to a room with a view of Stephansdom, which was a wonderful sight. Additionally, the hotel bar on the top floor (Das Loft) has a great panoramic view of the city and a fine selection of spirits. Many of the staff were quite friendly and prompt to help out with requests. Unfortunately, the hotel was simply not up to the standards expected of a 5-Star luxury hotel. Much of the room was poorly designed (e.g. there is no door to use the separate shower, which makes it very easy to flood the bathroom. Instead of shades, there were giant sliders on the windows that looked like they were made of cheap plastic, while the floor was surprisingly uncomfortable. Additionally, the fitness center was thread bare with just a handful of machines and exercise mats.

Posted by on May 8, 2018

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Comment from Hotel Management

May 16, 2018 by Peter Katusak-Huzsvar

Dear Guest, Thank you for taking the time to provide us with your feedback. I'm delighted to read that you enjoyed the view from your room over the city center. The "sliders" you mentioned have been designed to allow you to create your own picture of Vienna. You can slide them up/down/left/right to create the perfect view for you. Your comments regarding the fitness have been noted and we were currently looking at changing our setup. Nevertheless, I hope that you will visit us again son. Kind regards

5 out of 5

Modern luxury in convenient location

Pros: Room, location
Location: Attractions within walking distance. Museums very good.
Great modern hotel. Enjoyed spacious luxe hotel room looking out over town, with famous church and other landmark buildings glowing in the dark. Room always clean and bed and linens contributed to rest. Staff friendly and helpful. Easy to walk to places we wanted to see. Surrounding neighborhood had many convenient and excellent restaurants. We celebrated our last night by eating in the restaurant atop the hotel. Pricey but the food was very good.

Posted by on Dec 26, 2017

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5 out of 5

A real FIVE stars!

Pros: Outstanding customer service from the front staff, beautiful view of the city Location, location, location!
Cons: Le Loft restaurant could be a little less Petite Cousine
Location: Only 5 minutes walking distance from the center of old town, 5 min driving to the CAT Train, in front of the Ferry boat system and metro station.
I have traveled all my life in several countries and states, this was my best experience in a hotel. A real five hotel, great location, only 5 minutes walking distance from the center of old town, 5 min driving to the CAT Train, in front of the Ferry boat system and metro station. Outstanding customer service from the front staff, beautiful view of the city.

Posted by , from Miami on Mar 27, 2016

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4 out of 5

Totally Euro Design - First Rate Hotel

Pros: Views, location, bar/restaurant, service.
Cons: An issue regarding our safe that resulted from a mistaken room number could have been mitigated had the staff told us what happened immediately.
Location: Walk to Stephensplatz (10 minutes) or Karlsplatz (20 minutes); take the tram anywhere (Rathaus, Belvedere). In spring or summer check out the Prater.
First things first - awesome view of Vienna from our room, very comfortable bed and impeccable service from the staff, all of whom spoke English very well. Great location across the canal from Schwedenplatz, where you can access the Ubahn or trams to get wherever you want. The 18th floor bar/restaurant offers an expanded version (270 degree) of the view from the bedroom (make sure you get a bedroom facing the City Center) that is simply spectacular. So how does a hotel that scores a 5 in every category get an overall rating of 4 ( it would have been 4.5 if that was possible)? From my admittedly culturally biased perspective, the room design (advertised as "scarcely nothing") is minimalist in the extreme. Everything you need is there - TV, WiFi, mini-bar (water and juice), but it is all one big room (with partitions that can be rolled out to partially wall off the shower and sinks). The toilet is in a small cubicle off the front entrance. There is no rug on the floor, which appears to be made of some type of acrylic substance (though it never got cold), and the shower is not sectioned off - it juts out of the wall and the water just splashes where it may. There is a waterfall shower head and a jet stream option, but be careful if you jet because you might douse your companion at the sink! Again, this isn't much different than other "artistic" hotel designs, and it really didn't detract from our stay (especially with those comfortable beds). OK, make it a 4.9 or 4.95.

Posted by on Dec 1, 2015

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Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

SO/ Vienna offers its guests a full-service spa, 2 spa tubs, a sauna, and a fitness center. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and limo/town car service are available. Spa services, a library, and a terrace are also featured at the luxury SO/ Vienna. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Vienna hotel.

  • 182 guestrooms or units
  • 18 levels
  • Built in 2010
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Wired Internet access - surcharge

Parking

Self parking (surcharge)

Transport

  • Train station: Vienna Mitte Station (1.4 km / 0.8 mi)
  • Metro station: Schwedenplatz U-Bahn (0.2 km / 0.1 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

SO/ Vienna offers 182 accommodations with minibars and laptop-compatible safes. These individually decorated accommodations have separate sitting areas. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels and pay movies. Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include espresso makers and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Bathrooms are partially open
  • Sitting area
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Espresso maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

Das LOFT - Onsite fine-dining restaurant.

24-hour room service is available.

Nearby Activities

2 spa tubs are on site. Other recreational amenities include a sauna and a fitness center.

Spa Services

So SPA has 5 treatment rooms including rooms for couples. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy.

  • Spa tub in spa
  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: EUR 20 per pet, per night
  • Maximum 1 per room
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: EUR 42 per person (approximately)
  • Fee for in-room wired Internet: EUR 24 per day (rates may vary)
  • Fee for wired Internet in public areas: EUR 24 per stay (rates may vary)
  • Airport shuttle fee: EUR 55 per vehicle (one way)
  • Self parking fee: EUR 30.00 per night (in/out privileges)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 150 (subject to availability)
  • Late check-out fee: EUR 150 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sofitel Stephansdom
  • Sofitel Stephansdom Hotel
  • Sofitel Stephansdom Hotel Vienna
  • Sofitel Vienna
  • Sofitel Vienna Stephansdom
  • Vienna Sofitel
  • Vienna Stephansdom
  • Sofitel Vienna Stephansdom Hotel Vienna
  • SO/ Vienna Hotel
  • SO/ Vienna Hotel
  • SO/ Vienna Vienna
  • SO/ Vienna Hotel Vienna

You should know

  • SO/ Vienna offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO sustainable tourism pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.