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Gran Hotel Diligencias

4.0 star property
4-star spa hotel near Veracruz Cathedral

Choose dates to view prices

Photo gallery for Gran Hotel Diligencias

Outdoor pool
View from property
Lobby
Rooftop bar
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot Tub
  • Spa
  • Gym

Explore the area

View in a map
1115 Independence Avenue Downtown, Veracruz, VER, 91700
  • Place, Zócalo
    ‪1 min walk‬
  • Place, Veracruz Cathedral
    ‪2 min walk‬
  • Place, Veracruz Harbour
    ‪3 min walk‬
  • Airport, Veracruz, Veracruz (VER-General Heriberto Jara Intl.)
    ‪14 min drive‬

Room options

View all photos for Master Suite

Master Suite | Premium bedding, down comforters, in-room safe, desk

Master Suite

9.0 out of 10
Wonderful
(6 reviews)
  • 684 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Single Room

Standard Single Room | Premium bedding, down comforters, in-room safe, desk

Standard Single Room

8.4 out of 10
Very good
(70 reviews)
  • 333 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room | Premium bedding, down comforters, in-room safe, desk

Standard Double Room

8.4 out of 10
Very good
(96 reviews)
  • 333 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

  • 684 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Veracruz

Malecon stay.A stay at this Malecon hotel places you steps from Veracruz Cathedral and within a 5-minute walk of Veracruz Harbour. Flea Market and City Museum are also within half a mile (1 km).

What's nearby

  • Zócalo - 1 min walk - 0.0 miles
  • Veracruz Cathedral - 2 min walk - 0.1 miles
  • Veracruz Harbour - 3 min walk - 0.2 miles
  • Carranza Lighthouse - 8 min walk - 0.5 miles
  • San Juan de Ulua Castle - 7 min drive - 2.6 miles

Getting around

  • Veracruz Central Station - 8 min walk
  • General Heriberto Jara Intl. Airport (VER) - 26 min drive

Restaurants

  • ‪Los Portales de Veracruz - ‬2 min walk
  • ‪Restaurant Bar Regis - ‬2 min walk
  • ‪Gran Café del Portal - ‬1 min walk
  • ‪La Fonda De Las Gordas - ‬1 min walk
  • ‪Bar El Estribo - ‬1 min walk

About this property

Gran Hotel Diligencias

4-star spa hotel near Veracruz Cathedral
Gran Hotel Diligencias offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center and meeting rooms are available. A hot tub, a sauna, and spa services are also featured at the business-friendly Gran Hotel Diligencias. Self parking and valet parking are free.

This 4-star Veracruz hotel is smoke free.

  • 121 guestrooms or units
  • Meeting rooms
  • Deli
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Gran Hotel Diligencias offers 121 accommodations with laptop-compatible safes and complimentary bottled water. Beds feature down comforters and premium bedding. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.

This Veracruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa Tridosha. Services include hot stone massages, Swedish massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open select days.

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  • Hot Tub
  • Spa
  • Kids pool
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The price is $95
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Total with taxes and fees
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Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Gran Hotel Diligencias

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 200.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: MXN 200.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Gran Diligencias
Gran Diligencias Veracruz
Gran Hotel Diligencias
Gran Hotel Diligencias Veracruz
Gran Hotel Veracruz
Gran Hotel Diligencias Hotel
Gran Hotel Diligencias Veracruz
Gran Hotel Diligencias Hotel Veracruz

Frequently asked questions

How close is Gran Hotel Diligencias to the airport?

Gran Hotel Diligencias is 6.1 mi (26-min drive) away from the General Heriberto Jara Intl. Airport (VER) airport, the closest popular airport to the property.

How much does it cost to stay at Gran Hotel Diligencias?

As of Oct 22, 2025, prices found for a 1-night stay for 2 adults at Gran Hotel Diligencias on Oct 27, 2025 start from $47.62, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Gran Hotel Diligencias have an airport shuttle?

Gran Hotel Diligencias offers an airport shuttle.

How close is Gran Hotel Diligencias to the beach?

This hotel is 5.8 mi (26-min drive) from Mocambo Beach and 1.5 mi (8-min drive) from Regatas Beach. Don't forget your sunscreen!

Does Gran Hotel Diligencias offer free breakfast?

Gran Hotel Diligencias does not offer free breakfast.

Is there a casino at Gran Hotel Diligencias?

No, there is no casino at this hotel, but Casino Codere Boca del Río (9-min drive) and Big Bola Casino (11-min drive) are nearby.

What time is check-in at Gran Hotel Diligencias?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Gran Hotel Diligencias?

This hotel offers free self parking and valet parking.

Does Gran Hotel Diligencias have a pool?

Gran Hotel Diligencias features an outdoor pool.

Does Gran Hotel Diligencias have a restaurant?

Gran Hotel Diligencias is home to Mariscos Villarica, which features Spanish cuisine.

Does Gran Hotel Diligencias have a spa?

Pamper yourself with a day at Spa Tridosha, where you can enjoy body scrubs, facials, and Swedish massages.

How close is Gran Hotel Diligencias to downtown Veracruz?

Gran Hotel Diligencias is 0.5 mi away from Veracruz.

Gran Hotel Diligencias Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 643 out of 1139 reviews
Rating 8 - Good. 274 out of 1139 reviews
Rating 6 - Okay. 134 out of 1139 reviews
Rating 4 - Poor. 46 out of 1139 reviews
Rating 2 - Terrible. 42 out of 1139 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Greg

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

martin m

Disliked: Cleanliness, amenities, property conditions & facilities
It smell like they just fumigated
Stayed 3 nights in Jul 2025

8/10 Good

Victor

Disliked: Cleanliness, amenities, property conditions & facilities
Great placeba bathroom area needed to be remodeling ASAP Besides that the place is very nice
Stayed 4 nights in Jun 2025

10/10 Excellent

joaquin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great!
Stayed 7 nights in Jun 2025

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service
Great view, and huge space, suite at top overlooking plaza.
Stayed 1 night in Jun 2025

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service
Great suite at top of hotel overlooking plaza, great spot to enjoy the music and views of port. Old hotel, bathroom in this suite, old, but view and space was amazing.
Stayed 2 nights in Jun 2025

10/10 Excellent

Marianne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Historic Place

Its a good place to stay. The staff is exceptional
Stayed 3 nights in Jun 2025

8/10 Good

Claudia

Traveled with family
Liked: Cleanliness, staff & service
It has an amazing pool view and location
Stayed 2 nights in Jun 2025

10/10 Excellent

Paulina

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is great . Right in front of. The plaza . Lots to eat . We did have trouble getting to the parking garage since they are rebuilding the streets . But overall the rooms are great
Stayed 1 night in Jun 2025

6/10 Okay

Juan, Atotonilco de Tula

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a nice atmosphere, with friendly staff and rooms that match the expected quality for the price. However, I did encounter a few issues during my stay. Upon check-in, I accidentally dropped my money pouch containing approximately 300 Mexican pesos inside the elevator. I realized it was missing within two minutes and immediately retraced my steps to the front desk to report it. Unfortunately, no one turned it in. Additionally, I typically receive my invoice via email for billing purposes, but despite requesting it twice, I have yet to receive it. There were also a few maintenance concerns: the room curtains did not close properly, leaving a noticeable gap, and the cable TV was not functioning upon arrival. While the maintenance staff was able to fix the issue, it took about 30 minutes. Despite these setbacks, the hotel is overall acceptable.
Stayed 1 night in Jun 2025

6/10 Okay

jose

Traveled with family
Disliked: Property conditions & facilities
Hotel viejo le falta mantenimiento
Stayed 3 nights in Jun 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Moises

Traveled with family
Liked: Cleanliness, amenities
Very good place, walkable during the day and good variety at night.
Stayed 1 night in May 2025

6/10 Okay

Arturo, San Antonio

Liked: Cleanliness, amenities, property conditions & facilities
I was very tired from the trip from New Orleans, connecting in Cancun, and needed to rest for a moment. The manager didn't want to check me in before 3:00 p.m. He only wanted to store my suitcase. It was a little annoying because I've stayed in other hotels before, and they gave me the opportunity to give me the room earlier because they weren't full.
Stayed 2 nights in Jun 2025

8/10 Good

Stacy

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The elevator works great. The staff that check you in was not friendly and barely acknowledged us. But the car attendant staff was super great! Our room was basic, pretty standard, but the lobby was beautiful. You have to put a room key in a slot in order to turn on the air and the lights. So that way, when you leave have to take your room key, you cannot leave the air or the lights on. That was strange, but it worked out fine!
Stayed 1 night in May 2025

8/10 Good

adriana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was perfect during our stay but their room service was a little off putting. they wouldn’t do normal room service. you still get the option to do room service but it was only seafood and they didn’t do it all day everyday. it was very limited.
Stayed 2 nights in May 2025

8/10 Good

Ruben, Bronx

Traveled with family and small children
Disliked: Cleanliness, amenities
Everything was good except the room I stayed at AC wasn't great, it wasn't properly cleaned. Pool area was disgusting bird poop everywhere. Staff was great.
Stayed 3 nights in May 2025

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, amenities
Need up date un refrigerador en las abitaciones
Stayed 3 nights in May 2025

8/10 Good

Rodrigo

Liked: Staff & service
Muy buena ubicación
Stayed 1 night in May 2025

10/10 Excellent

Jesenia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location is near by restaurants and shops. The room was big.
Stayed 1 night in May 2025

4/10 Poor

Sonia

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This property should NOT be advertised as a 4 star hotel, it is not. It's a shame, because the building is historical, the rooms need a remodeling, not enough outlets, the shower is scary. Now, the staff in the parking garage super attentive, as well as the maids, but the guys at the front desk are super rude, specially the young kid working generally at night, I checked in on Friday the 2nd around 8 pm and the young gentleman at the front desk it made it seem like I was inconveniencing him and he could not wait to sit in the corner checking his phone. The next day I needed a taxi in the morning and the second guy at the desk said they may not come in because they're doing work in the side streets, even though there's still access to the hotel, customer service for these two guys is not their thing. I would not go back to this property.
Stayed 4 nights in May 2025

10/10 Excellent

Evelyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!
Stayed 4 nights in Mar 2025

8/10 Good

Javier

Liked: Cleanliness, staff & service, room comfort
Muy limpio
Stayed 1 night in Apr 2025

6/10 Okay

Andrea

Stayed 1 night in Apr 2025