8/10 Good
Steve
Nov 6, 2025
Liked: Cleanliness
Disliked: Staff & service, amenities
Super close to the train station. The rooms are opulent looking, which added greatly to the stay. We also had a lovely balcony on the garden where we enjoyed. It is a bit of a hike to the main area, but we wouldn't change that. We preferred being away from the frenzy of inner Venice! The woman that runs the breakfast was rude and abrupt. We placed our water bottles on the dining table, as we often fill up them up at breakfast. She asked if we wanted hot water in them, I said no. She went back into the kitchen and came out when I was filling one up. She called me out in front of the whole dinging room and told me that the water was only for drinking at breakfast. She said she asked if I wanted water and that I should not be filling them up there; their water was fine to drink from the tap. 1. She should not have been so public 2. I didn't want HOT water, obviously, I wanted cold. 3. I did not know the water was fine to drink, there are other ways to communicate this with guests. Several minutes later I asked her about the fruit salad as it had been used up. I asked if there was any more. She said no, but it was still very early in the breakfast time, so I asked again, is there any of this (pointing to the bowl) available and to this she said, "No... proof! It is gone!" 10 minutes later, more was in the bowl. She did not come to tell me or apologize for her words. Fabiola at front desk was a pleasure.
Steve
Stayed 3 nights in Oct 2025
