2/10 Terrible
Pedro C
Traveled with group
Sep 22, 2025
Disliked: Staff & service, property conditions & facilities, room comfort
I will try to stay as objective as possible, because it has one of the worst hotel stays I have experienced. We booked three rooms.
Service:
One of the rooms smelled strongly of wastewater.
We complained, and the only option offered was a smaller downgrade room. Unfortunately, that room also smelled (though not as severely). Since management was absent and the hotel was fully booked, the receptionist could only provide that solution. She mentioned that Valencia has pipe issues. As a compensation, they offered free breakfast (which I did not use or care for) along with the downgrade.
The receptionist and maintenance staff were polite and tried to help, but they were not equipped or supported by management.
Service rating: 1/5 (one point only for their kindness).
Problem resolution rating: 0/5.
Facilities:
The building was separate from the main reception, requiring check-in elsewhere.
Lobby lights switched off automatically if you sat still.
Rooms looked decent at first glance, but the wastewater odor ruined the experience. The other two rooms (out of three) were fine.
Location:
Excellent location. No complaints here.
Cleanliness:
The rooms were clean overall, aside from the odor and some dust in the vents.
Noise Levels:
Very noisy. In the downgrade room, I could clearly hear the street noise. This could be improved.
Air Conditioning:
It's okay. Could be better. Lower temp is 68 degrees farenheit.
Overall: There are better options in the location. Do not book here.
Pedro C
Stayed 2 nights in Sep 2025