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Hotel Puerta del Sur

3.5 star property
3.5-star hotel near Rio Cruces Bridge, connected to the convention center

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Photo gallery for Hotel Puerta del Sur

Restaurant
Property video
Lobby
Lobby sitting area
Outdoor spa tub

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Los Lingues 950 Isla Teja, Valdivia, Los Lagos, 5090000
  • Place, Rio Cruces Bridge
    ‪3 min walk‬
  • Place, Parque Saval
    ‪12 min walk‬
  • Place, Valdivia Square
    ‪2 min drive‬
  • Airport, Valdivia (ZAL-Pichoy)
    ‪32 min drive‬

Room options

View all photos for Superior King

Superior King | In-room safe, desk, laptop workspace, blackout drapes

Superior King

9.4 out of 10
Exceptional
(3 reviews)
  • River view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin

Superior Twin | In-room safe, desk, laptop workspace, blackout drapes

Superior Twin

8.8 out of 10
Excellent
(5 reviews)
  • River view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite | View from room

Junior Suite

  • River view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King con Terraza

Superior King con Terraza | In-room safe, desk, laptop workspace, blackout drapes

Superior King con Terraza

10.0 out of 10
Exceptional
(1 review)
  • Resort view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin with Terrace

In-room safe, desk, laptop workspace, blackout drapes

Superior Twin with Terrace

  • Resort view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Room

Standard Room | In-room safe, desk, laptop workspace, blackout drapes

Standard Room

  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite Twin

Junior Suite Twin | In-room safe, desk, laptop workspace, blackout drapes

Junior Suite Twin

  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Room Superior with Garden View

In-room safe, desk, laptop workspace, blackout drapes

Room Superior with Garden View

  • 301 sq ft
  • Sleeps 3

View all photos for Room Superior

In-room safe, desk, laptop workspace, blackout drapes

Room Superior

  • 301 sq ft
  • Sleeps 3

View all photos for Room Superior with View

In-room safe, desk, laptop workspace, blackout drapes

Room Superior with View

  • 301 sq ft
  • Sleeps 2

View all photos for Room Superior with View

In-room safe, desk, laptop workspace, blackout drapes

Room Superior with View

  • 301 sq ft
  • Sleeps 2

View all photos for Suite with Garden View

In-room safe, desk, laptop workspace, blackout drapes

Suite with Garden View

  • 376 sq ft
  • Sleeps 2

About the neighborhood

Valdivia

On riverwalk.At this hotel, you'll be steps from Rio Cruces Bridge and within a 15-minute walk of Parque Saval. Pedro de Valdivia Bridge and Casino Mundo Dreams are also within 2 miles (3 km).

What's nearby

  • Rio Cruces Bridge - 3 min walk - 0.2 miles
  • Parque Saval - 12 min walk - 0.7 miles
  • Costanera Arturo Prat - 1 min drive - 0.8 miles
  • Valdivia Square - 2 min drive - 0.8 miles
  • Casino Mundo Dreams - 2 min drive - 1.0 mile

Getting around

  • Antilhue Station - 40 min drive
  • Valdivia (ZAL-Pichoy) - 29 min drive

Restaurants

  • ‪La Bota Brewrestaurant - ‬7 min walk
  • ‪El Huarique - ‬13 min walk
  • ‪Café Haussmann - ‬14 min walk
  • ‪Bar Mia - ‬14 min walk
  • ‪Mercato valdivia - ‬13 min walk

About this property

Hotel Puerta del Sur

3.5-star hotel near Rio Cruces Bridge, connected to the convention center
Hotel Puerta del Sur offers its guests a marina, 3 hot tubs, a sauna, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A business center and a meeting room are available. A children's pool, a seasonal outdoor pool, and a terrace are also featured at the business-friendly Hotel Puerta del Sur. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Valdivia hotel is smoke free.

  • 1 building
  • 39 guestrooms or units
  • 5 levels
  • Built in 1994
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Pool or billiards table
  • Terrace
  • Garden
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue
Hotel Puerta del Sur offers 39 accommodations, which are accessible via exterior corridors and feature espresso makers and safes. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and in-room massages can be requested.

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Property amenities

Family friendly

  • Children's pool
  • Dining table
  • In-room crib
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited onsite self parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 3 hot tubs
  • Bicycle cleaning area
  • Bicycle tours
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Free bicycle rentals
  • Gym
  • Kayaking
  • Paddleboard
  • Sauna
  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Dining table
  • Espresso maker
  • Limited room service

More

  • Access via exterior corridors
  • Desk
  • Desk chair
  • Heating
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from January 27 2026 to March 15 2026 (dates subject to change):
  • Sauna

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Puerta del Sur

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CLP 53500.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CLP 53500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a smoke detector in each accommodation. Guests can access their rooms with a mobile device.

We should mention

  • The seasonal pool will open in December and close in March.
  • Pool access available from 10:00 AM to 9:00 PM.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Puerta del Sur
Hotel Puerta del Sur Valdivia
Puerta del Sur
Puerta del Sur Valdivia
Hotel Puerta Sur Valdivia
Hotel Puerta Sur
Puerta Sur Valdivia
Hotel Puerta del Sur Hotel
Hotel Puerta del Sur Valdivia
Hotel Puerta del Sur Hotel Valdivia

Frequently asked questions

How close is Hotel Puerta del Sur to the airport?

Hotel Puerta del Sur is 19.6 mi (29-min drive) away from the Valdivia (ZAL-Pichoy) airport, the closest popular airport to the property.

Does Hotel Puerta del Sur have an airport shuttle?

Airport shuttle services are not available at Hotel Puerta del Sur.

Does Hotel Puerta del Sur offer free breakfast?

Hotel Puerta del Sur offers free buffet breakfast every day from 7:30 AM to 10:30 AM.

Is there a casino at Hotel Puerta del Sur?

No, there is no casino at this hotel, but Casino Mundo Dreams (2-min drive) is nearby.

What time is check-in at Hotel Puerta del Sur?

Check-in begins at 3 PM.

Is there free parking at Hotel Puerta del Sur?

This hotel offers free self parking.

Does Hotel Puerta del Sur have a pool?

Hotel Puerta del Sur features a seasonal outdoor pool and a children's pool. Guests can enjoy pool access from 10:00 AM to 9:00 PM.

Does Hotel Puerta del Sur have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Puerta del Sur have a spa?

There are no spa services available at this hotel.

How close is Hotel Puerta del Sur to downtown Valdivia?

Hotel Puerta del Sur is 0.8 mi away from Valdivia.

Hotel Puerta del Sur Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 74 out of 129 reviews
Rating 8 - Good. 41 out of 129 reviews
Rating 6 - Okay. 12 out of 129 reviews
Rating 4 - Poor. 1 out of 129 reviews
Rating 2 - Terrible. 1 out of 129 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I haven't had the breakfast yet. I've only just checked in. The hotel receptionist was very welcoming and professional. Stunning location bedroom faces the river from above and it was a gorgeous sunset. Now expecting a fantastic dining experience at Botanica!
Stayed 1 night in Nov 2025

10/10 Excellent

vilma

Liked: Cleanliness
A wonderful experience, excellent service, and friendliness. I highly recommend it. Thank you for a beautiful hotel, stunning views, and lovely spaces.
Stayed 3 nights in Nov 2025

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities
Lovely view and grounds
Stayed 1 night in Nov 2025

10/10 Excellent

Rupert

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Spacious rooms and wonderful ambience!
Stayed 2 nights in Nov 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, amenities, property conditions & facilities
What a beautiful hotel! The lovely verdant setting, the spacious and spotless rooms, and the attentive staff made my time at Puerta del Sur a pleasure! And the breakfast was delicious (especially the coffee -- strong and much needed!). I will definitely return on any future trips. Thank you for a perfect stay!
Stayed 2 nights in Oct 2025

10/10 Excellent

claudia

Liked: Cleanliness, amenities, property conditions & facilities
Very good experience. The building is very clean , ​Fantastic, ​Exceptional Service: The staff, especially front desk is incredibly welcoming and attentive from check-in to check-out. ​my room was spacious, and very quiet. only the first day event Inacap the music is very incomfortable ​Location is perfect—within easy walking. We had a wonderful time
Stayed 2 nights in Oct 2025

8/10 Good

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is ok
Stayed 1 night in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady at breakfast was very accommodating.
Stayed 1 night in Apr 2025

10/10 Excellent

Roberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Gary, Wheat Ridge

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great restaurant and amenities. In a good location near to Valdivia.
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Alejandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and area. Many places to eat close by and an easy drive to the center of Valdivia.
Stayed 2 nights in Mar 2025

10/10 Excellent

niall, Laramie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant, bucolic location in the midst of a beautiful estuary. Most likely the best accommodation in Valdivia
Stayed 2 nights in Mar 2025

10/10 Excellent

Antonia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jewel in Valdivia

Lovely hotel. The restaurant is great and you can get private expeditions on the river from the hotel
Stayed 1 night in Feb 2025

10/10 Excellent

Marion

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful gardens, comfortable room, lovely staff, great swimming pool, fabulous food. In 5 weeks travelling it's the best hotel I have stayed in (out of 12)!
Stayed 4 nights in Feb 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
El hotel es muy lindo, pero en la habitacion habia feo olor (como a humedad ... la verdad, estuvimos dos noches y ni avise ... no era super terrible, pero restaba). La vista muy linda, los espacios exteriores hermosos!! El bar muy lindo con fogones para disfrutar en dias frios.
Stayed 2 nights in Feb 2025

10/10 Excellent

Todd

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We had a wonderful time at the hotel. The front desk was extremely helpful with Resturant suggestions and making reservations. It’s very easy to walk to the town.
Stayed 1 night in Feb 2025

6/10 Okay

Joseph

Liked: Staff & service, amenities
The property is dated and should be graded. Location is fine, but the price you pay is not worth it.!
Stayed 1 night in Feb 2025

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities
The hotel was nice, but there was stains on the carpet and not very many in amenities. The tile in the bathrooms were cracked in need of repair. It’s certainly overpriced for what you get.
Stayed 1 night in Feb 2025

8/10 Good

Aline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is spectacular, great location, great food great, beautiful!
Stayed 1 night in Dec 2024

10/10 Excellent

Matt, Amelia Island

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely nice hotel for the price.
Stayed 1 night in Dec 2024

10/10 Excellent

Patti

Stayed 1 night in Sep 2024

6/10 Okay

todd

Business traveler

Not bad, but not great.

I was disappointed with this hotel. The breakfast was a bare minimum, hardly a buffet. I dined in the restaurant Botanico for dinner and i found it expensive and not that good. The hotel is also a bit hidden from the center of town. In their defense, it appears the hotel is not finished. The elevator wasn’t working and there was plenty of construction going on. I am not usually a complainer, but I won’t stay here on my next trip to Valdivia.
Stayed 1 night in Aug 2024