This is a lovely property and we enjoyed our stay but please be aware the photos/amenities don’t always match up with the room level you choose. The main photo for the “Grand Deluxe” room seems to only to match one specific room on that level; feels a bit deceptive in its use. I heard another guest complain about this while I was there too. A bit disappointing as it sets the wrong expectations & could easily be avoided. They should change the names of the room levels as there was nothing I would consider “grand” or “deluxe” about the our room. It was quite small, though it was nice.
Most frustratingly the room was listed as wheelchair-accessible & the photo of the bathroom showed a walk-in shower.
The room was up a flight of stairs and you had to climb over a high bath ledge to shower.
I coped okay with my bad knee but for someone really needing that accessibility this would be devastating.
It’s such a shame as the hotel grounds and pool are charming and the location is fantastic.
They’re letting themselves down by giving the wrong impression to potential Expedia guests, leading to that sinking “hang on, this isn’t what I booked” feeling. It should be an “isn’t this a lovely hotel in a great location” feeling you get on arrival based on the quality of the property.
I hope Expedia can give them guidance on rectifying their description&photo accuracy.
WiFi was AWFUL, and inexcusable given we stayed at a much cheaper hotel 30m down the road with better wifi.