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Helnan Phønix Hotel

4.0 star property
4-star hotel near Aalborg Historical Museum

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Photo gallery for Helnan Phønix Hotel

Daily buffet breakfast (DKK 150 per person)
Daily buffet breakfast (DKK 150 per person)
Family Quadruple Room | Hypo-allergenic bedding, desk, free WiFi, bed sheets
Terrace/patio
Daily buffet breakfast (DKK 150 per person)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • 24/7 front desk
  • Room service
  • Parking available
  • Free WiFi

Explore the area

View in a map
Vesterbro 77, Aalborg, DK-9000
  • Place, Budolfi Cathedral
    ‪3 min walk‬
  • Place, Jomfru Ane Gade
    ‪4 min walk‬
  • Place, Jens Bangs Stenhus
    ‪4 min walk‬
  • Airport, Aalborg (AAL)
    ‪9 min drive‬

Room options

View all photos for Triple Room

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Triple Room

8.8 out of 10
Excellent
(26 reviews)
  • 204 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Family Quadruple Room

Family Quadruple Room | Hypo-allergenic bedding, desk, free WiFi, bed sheets

Family Quadruple Room

7.8 out of 10
Good
(43 reviews)
  • 226 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room, 1 Double Bed

Junior Room, 1 Double Bed | Hypo-allergenic bedding, desk, free WiFi, bed sheets

Junior Room, 1 Double Bed

8.0 out of 10
Very good
(8 reviews)
  • 419 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Quadruple Room

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Quadruple Room

8.2 out of 10
Very good
(21 reviews)
  • 204 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Double Room, 2 Twin Beds

Double Room, 2 Twin Beds | Hypo-allergenic bedding, desk, free WiFi, bed sheets

Double Room, 2 Twin Beds

8.4 out of 10
Very good
(43 reviews)
  • 205 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room, 1 Double Bed

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Double Room, 1 Double Bed

8.2 out of 10
Very good
(202 reviews)
  • 204 sq ft
  • Sleeps 3
  • 1 Double Bed

About the neighborhood

Aalborg

Aalborg Centrum stay.A stay at this Aalborg Centrum hotel places you steps from Aalborg Historical Museum and within a 5-minute walk of Budolfi Cathedral. Jomfru Ane Gade and Jens Bangs Stenhus are also within half a mile (1 km).

What's nearby

  • Budolfi Cathedral - 3 min walk - 0.2 miles
  • Jomfru Ane Gade - 4 min walk - 0.3 miles
  • Jens Bangs Stenhus - 4 min walk - 0.3 miles
  • Aalborg Harbour - 6 min walk - 0.3 miles
  • House of Music - 11 min walk - 0.6 miles

Getting around

  • Aalborg Station - 9 min walk
  • Aalborg (AAL) - 13 min drive

Restaurants

  • ‪D'Wine Bar - ‬1 min walk
  • ‪SanGiovanni - ‬1 min walk
  • ‪Caspars - ‬1 min walk
  • ‪Emil - ‬2 min walk
  • ‪Nadias Sandwich - ‬3 min walk

About this property

Helnan Phønix Hotel

4-star hotel near Aalborg Historical Museum
As a guest of Helnan Phønix Hotel, you'll find a fitness center, a terrace, and multilingual staff. Public spaces have free WiFi. The business-friendly Helnan Phønix Hotel also features tour/ticket assistance, coffee/tea in a common area, and room service (during limited hours). Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Aalborg hotel is smoke free.

  • 224 guestrooms or units
  • 5 levels
  • 3 buildings
  • Meeting rooms
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
Helnan Phønix Hotel offers 224 accommodations with hair dryers. Televisions come with cable channels. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (DKK 100 per day)
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; DKK 150 for adults and DKK 150 for children
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Accessibility

  • Elevator

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for DKK 300.0 per day.
  • Cribs (infant beds) are available for DKK 100.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately DKK 150 for adults and DKK 150 for children
  • Uncovered self parking fee: DKK 100 per day
  • Crib (infant bed) fee: DKK 100.0 per day
  • Rollaway bed fee: DKK 300.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and a security system in each accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Denmark. This property is rated 4 stars.

Property is also known as

Helnan Phoenix
Helnan Phoenix Aalborg
Helnan Phoenix Hotel
Helnan Phoenix Hotel Aalborg
Phønix Hotel Aalborg
Phønix Aalborg
Phønix
Helnan Phønix Hotel Aalborg
Helnan Phønix Aalborg
Helnan Phønix
Helnan Phønix Hotel Hotel
Helnan Phønix Hotel Aalborg
Helnan Phønix Hotel Hotel Aalborg

Frequently asked questions

How close is Helnan Phønix Hotel to the airport?

Helnan Phønix Hotel is 3.8 mi (13-min drive) away from the Aalborg (AAL) airport, the closest popular airport to the property.

Does Helnan Phønix Hotel have an airport shuttle?

Airport shuttle services are not available at Helnan Phønix Hotel.

Does Helnan Phønix Hotel offer free breakfast?

Free breakfast isn’t provided at Helnan Phønix Hotel, but buffet breakfast is offered for a fee of DKK 150 for adults and DKK 150 for children. It's available on weekdays from 6:30 AM to 9:30 AM and weekends from 7:00 AM to 10:00 AM.

Is there a casino at Helnan Phønix Hotel?

No, there is no casino at this hotel.

What time is check-in at Helnan Phønix Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Helnan Phønix Hotel?

Free parking is not available at this hotel. Self parking is available for DKK 100 per day.

Does Helnan Phønix Hotel have a pool?

Helnan Phønix Hotel does not have a pool.

Does Helnan Phønix Hotel have a spa?

There are no spa services available at this hotel.

How close is Helnan Phønix Hotel to downtown Aalborg?

Helnan Phønix Hotel is 0.2 mi away from Aalborg.

Helnan Phønix Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 712 out of 1857 reviews
Rating 8 - Good. 762 out of 1857 reviews
Rating 6 - Okay. 268 out of 1857 reviews
Rating 4 - Poor. 73 out of 1857 reviews
Rating 2 - Terrible. 42 out of 1857 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Poul-Erik

Stayed 1 night in Aug 2025

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Room comfort

Noisy room.

I was given a room (342) placed at third level, windows facing ventilation system. It was so noisy, even with the windows closed. Like having a truck just outside your door. It was nessesary for me to leave the room, to rest my ears. I informed the hotel, they were sorry. I find that you can’t offer this room without informing people. I have stayed at the hotel before, and had a good time there, so everything else is fine.
Stayed 1 night in Aug 2025

6/10 Okay

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kedelig morgenmad, fine værelser

Værelset er flot og har en god størrelse, for mig er en af de vigtigste ting, når man vågner og skal ned og spise morgenmad, men det er dog noget af det mest kedelige morgenmad jeg længe har oplevet. Smagsløst, osten var tør, udvalget ringe. Jeg drikker ikke kaffe eller te, så et godt glas juice, men de har slet ikke juice, de har frugtdrik.
Stayed 2 nights in Aug 2025

2/10 Terrible

Pia Elina

Disliked: Cleanliness, staff & service, property conditions & facilities

Dirty bathroom and shower

Quite old and worn out rooms but at least with a new comfortable bed. The bathroom was not cleaned sufficiently, there was hair on the floor in the shower and old dirt around the toilet and on the walls. The shower was terrible with no water pressure and the drain was clogged so the bathroom flooded. The receptionist that checked us in was very new and couldn’t give directions to the room. The receptionist that we spoke to at checkout about the problems in the room seemed not to care. We only stayed one night.
Stayed 1 night in Aug 2025

6/10 Okay

Julie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Soufiane

Liked: Cleanliness
Stayed 2 nights in Aug 2025

10/10 Excellent

Bo

Stayed 2 nights in Aug 2025

10/10 Excellent

Anne-Mette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Kenneth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Hind

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Sally

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rigtig fint hotel - tæt på det hele.
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveler

Traveled with family
Morgenmaden og personalet var ikke særligt godt. Især personalet var sure og ubehøvlet. Reception var søde og hjælpsomme
Stayed 1 night in Aug 2025

10/10 Excellent

Agner

Stayed 2 nights in Aug 2025

4/10 Poor

Niels

Liked: Cleanliness, staff & service, room comfort
God morgenmad, flinke personaler, varmt på værelset og ingen krog til vinduet, så det kunne stå åbent, en del trafik lige udenfor. Meget rent, så rent at det åbentbart var nødvendigt at pudse vinduer kl 4:25 om morgnen. Temmelig ubehagelig måde at blive vækket på.
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Lilian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Per

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Riktigt bra city-hotell med utmärkt frukost.

Bra rum. Rent och snyggt. Saknade AC men en fläkt fanns. Utmärkt frukost. Mycket centralt och bra läge.
Stayed 1 night in Jul 2025

8/10 Good

Knud

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Nice hotel, but needs an update

Really nice breakfast. No air conditioning and our room was facing the street, meaning we had to keep the window open and there was a lot of traffic noise from the street keeping us awake during the night
Stayed 2 nights in Jul 2025

8/10 Good

Siv Elin

Liked: Staff & service
Stayed 4 nights in Jul 2025

8/10 Good

Vibeke

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent bed and improved quality of breakfast buffet
Stayed 1 night in Jul 2025

10/10 Excellent

Jesper Holm

Stayed 1 night in Jul 2025

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
We stayed for one night in Aalborg. We were precented with a "Special room" in the the building behind the hotel. The room was old, TV small and there was a basic
Stayed 1 night in Jul 2025

8/10 Good

Peder

Stayed 2 nights in Jul 2025

6/10 Okay

Lars

Traveled with partner
Liked: Staff & service
Decent 3 star property
Stayed 1 night in Jul 2025

6/10 Okay

Eva Tam Bui

Stayed 1 night in Jul 2025