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Naay Zama

Property class: 4
4-star hotel near Xel-Há Park

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Photo gallery for Naay Zama

Outdoor dining
Deluxe Room, Hot Tub, Garden View | Premium bedding, down comforters, in-room safe, WiFi (free)
Elite Room, Garden View | View from room
Deluxe Room, Hot Tub, Garden View | Premium bedding, down comforters, in-room safe, WiFi (free)
Outdoor pool

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Parque Dos Ojos, Tulum, QROO, 77774

Room options

View all photos for Deluxe Room, Hot Tub, Garden View

Deluxe Room, Hot Tub, Garden View | Premium bedding, down comforters, in-room safe, WiFi (free)

Deluxe Room, Hot Tub, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Elite Room, Garden View

Elite Room, Garden View | Terrace/patio

Elite Room, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 King Bed
  • Free WiFi

View all photos for Grand Room, Kitchen, Garden View

Grand Room, Kitchen, Garden View | Premium bedding, down comforters, in-room safe, WiFi (free)

Grand Room, Kitchen, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free WiFi

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Exterior

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About the neighborhood

Tulum

Tulum retreat .Stay at this Tulum hotel and you'll be within half a mile (1 km) of Xcacel Beach and 2 miles (3 km) of Xel-Há Park. Xcacelito Beach and Xcacel-Xcacelito Sanctuary are also within 2 miles (3 km).

Getting around

  • Tulum Intl. Airport (TQO) - 58 min drive

Restaurants

  • ‪Bahia Principe Grand Coba - ‬7 min drive
  • ‪Restaurant Kukulkan - ‬8 min drive
  • ‪Restaurante Yucatan - ‬8 min drive
  • ‪The Truck - ‬9 min drive
  • ‪Cozumel Restaurant - ‬8 min drive

About this property

Naay Zama

4-star hotel near Xel-Há Park
There's a restaurant on site. Public spaces have free WiFi. Naay Zama offers its guests an outdoor pool and complimentary bicycles. Spa services, a terrace, and tour/ticket assistance are also featured at Naay Zama. Self parking is free.

Smoking is allowed in designated areas at this 4-star Tulum hotel.

  • 6 guestrooms or units
  • 2 levels
  • Towels for the beach
  • Umbrellas for the beach
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Smoking in designated areas
  • Dining venue
Naay Zama offers 6 air-conditioned accommodations with safes and ceiling fans. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. This Tulum hotel provides complimentary wireless Internet access. Housekeeping is provided daily.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, facials, and body scrubs.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: USD 13 to 28 per person
  • A restaurant
  • Private picnics

Things to do

  • Free bicycle rentals
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 20 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 13.00 to 28.00 per person
  • Pet fee: USD 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger aren't allowed at this property.

Property is also known as

Naay Tulum
Naay Zama Hotel
Naay Zama Tulum
Naay Zama Hotel Tulum

Frequently asked questions

How close is Naay Zama to the airport?

Naay Zama is 36.6 mi (58-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.

Does Naay Zama have an airport shuttle?

Airport shuttle services are not available at Naay Zama.

How close is Naay Zama to the beach?

This hotel is a short 3-minute walk from Xcacel Beach and 5.2 mi (10-min drive) from Soliman Bay. Don't forget your sunscreen!

Does Naay Zama offer free breakfast?

Free breakfast isn’t provided at Naay Zama, but cooked-to-order breakfast is offered for a fee of between USD 13.00 and 28.00 per person. It's available every day from 8:00 AM to 11:00 AM.

Is there a casino at Naay Zama?

No, there is no casino at this hotel.

What time is check-in at Naay Zama?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. A fee applies for early check-in.

Is there free parking at Naay Zama?

This hotel offers free self parking.

Does Naay Zama have a pool?

Naay Zama features an outdoor pool.

Does Naay Zama have a restaurant?

Yes, there is a restaurant on site.

Does Naay Zama have a spa?

This hotel doesn't have a spa, but it does offer deep-tissue massages, body scrubs, and facials.

How close is Naay Zama to downtown Tulum?

Naay Zama is 10.6 mi away from Tulum.

Naay Zama Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 5 out of 9 reviews
Rating 8 - Good. 1 out of 9 reviews
Rating 6 - Okay. 0 out of 9 reviews
Rating 4 - Poor. 0 out of 9 reviews
Rating 2 - Terrible. 3 out of 9 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Anh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is embedded in nature and located within walking distance to Dos Ojos Cenote, which was very convenient for us. We enjoyed our stay.
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful accommodation set in lovely jungle space. Restaurant, pool, fire pit and fabulous room with sunken bath.
Stayed 1 night in Mar 2025
Verified review

8/10 Good

Shamira

Liked: Cleanliness, staff & service, property conditions & facilities
Pluses: it’s the perfect get away if you need peace and quiet. The space itself is beautiful.
Stayed 4 nights in Apr 2025
Verified review

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was absolutely wonderful. It really felt like we were home away from home with the warm and welcoming customer service. The rooms were clean and spacious. The ambience is relaxing and perfect for anyone wanting to unwind relax, and connect with the beauty of nature. My family and I had a great stay. Breakfast was delicious and service was the best. Kudos to Gabrielle, isis, and Jose for being marvelous hosts.
Stayed 2 nights in Apr 2025
Verified review

2/10 Terrible

Azucena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un pésimo lugar ya que las instalaciones son reprobables por mencionar algunos puntos el baño en la regadera estaba tapada con mugre acumulada de muchos años y no se iba el agua de la regadera no tiene cortinas los baños se pueden asomar por fuera y verte, está infestado de insectos me salió en el baño un ciempiés en la recámara me salió una tarántula y el último día me salió un alacrán el desayuno está muy malo no tiene sabor la comida, demasiada insegura a la zona ya que no hay iluminación el aire acondicionado solamente tienes derecho unas cuantas horas y a veces ni eso el hotel vecino tiene un motor en San toda la noche y cuánto ruido no te permite dormir la ruta para llegar está muy insegura no hay camino Asfaltado pura terracería más de 15 minutos y lo más delicado es que todas las políticas a las que estás acostumbrado en materia de tele ellos no la respetan como por ejemplo los motivos de cancelación y reembolso. La puerta como tal la sierra y cualquier persona inclusive que pueda entrar por atrás del hotel se puede meter a tu cuarto. Me tuve que salir por todos los motivos y no arriesgar mi vida mi integridad mi familia mis vacaciones, no me quisieron hacer reembolso a pesar de que les evidencié con fotos todo lo que cito.
Stayed 4 nights in Jul 2025
Verified review

2/10 Terrible

Angel

Stayed 4 nights in Jul 2025
Verified review

2/10 Terrible

Jazmín

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025
Verified review

10/10 Excellent

Barbara Ingan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

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