4/10 Poor
Mary
Jul 17, 2025
The staff on site are helpful. Room 168 (1st floor), clean, comfortable & basic. Having no drinking water in the room is surprising. Usual basic tea/coffee supplies in room. Poor nights sleep due to a fluorescent picture light that would not turn off & remained on all night -apparently an electrical fault. Reception was not answering the phone probably due to it being after 11pm & this meant I had to put a towel over the light to lessen the florescent glow & this meant poor sleep. I reported this when checking out & a very helpful staff member suggested I notify management via an email. The pool & spa facilities are good. Breakfast was included & is good. But in this day & age is there still a need to serve awful coffee? Champneys have an additional extra charge real coffee menu -all a bit reminiscent of the Ryanair business model. It's a shame as the staff are lovely & it's set in beautiful surroundings (Tring in Hertfordshire).


Mary
Stayed 1 night in Jul 2025