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Madison Plaza Townsville

4.0 star property
4-star hotel near Catholic Diocese of Townsville, connected to a shopping center

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Photo gallery for Madison Plaza Townsville

Cafe
Lobby
Point of interest
Executive Studio Suite, 1 King Bed | 1 bedroom, desk, iron/ironing board, cribs/infant beds
LCD TV, DVD player

Reviews

7.2 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
409 Flinders St., Corner Of Stanley And Flinders St., Townsville, QLD, 4810
  • Place, Castle Hill
    ‪5 min walk‬
  • Place, Magnetic Island Ferry Terminal
    ‪18 min walk‬
  • Place, Townsville Entertainment & Convention Centre
    ‪3 min drive‬
  • Airport, Townsville, QLD (TSV)
    ‪8 min drive‬

Room options

View all photos for Business Room (Shower over Bath)

Business Room (Shower over Bath) | 1 bedroom, desk, iron/ironing board, cribs/infant beds

Business Room (Shower over Bath)

8.0 out of 10
Very good
(43 reviews)
  • 291 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Studio Suite, 1 King Bed

Executive Studio Suite, 1 King Bed | 1 bedroom, desk, iron/ironing board, cribs/infant beds

Executive Studio Suite, 1 King Bed

  • 603 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Family Suite

Executive Family Suite | 1 bedroom, desk, iron/ironing board, cribs/infant beds

Executive Family Suite

7.0 out of 10
Good
(19 reviews)
  • 602 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Executive Queen Room

Executive Queen Room | 1 bedroom, desk, iron/ironing board, cribs/infant beds

Executive Queen Room

7.2 out of 10
Good
(60 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Twin Room

Executive Twin Room | 1 bedroom, desk, iron/ironing board, cribs/infant beds

Executive Twin Room

  • 301 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

About the neighborhood

Townsville

Oceanside stay.Your stay at this Townsville hotel places you within a 10-minute walk of Catholic Diocese of Townsville and Castle Hill. Queens Gardens and Townsville Entertainment & Convention Centre are also within 2 miles (3 km).

What's nearby

  • Castle Hill - 5 min walk - 0.3 miles
  • Queensland Country Bank Stadium - 11 min walk - 0.6 miles
  • The Strand Beach - 15 min walk - 0.8 miles
  • Magnetic Island Ferry Terminal - 18 min walk - 1.0 mile
  • Townsville Entertainment & Convention Centre - 3 min drive - 1.4 miles

Getting around

  • Townsville Station - 2 min drive
  • Townsville, QLD (TSV) - 7 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪A Touch of Salt - ‬3 min walk
  • ‪City Life Cafe - ‬2 min walk
  • ‪Heydeys - ‬3 min walk
  • ‪Cowboys Leagues Club - ‬3 min walk

About this property

Madison Plaza Townsville

4-star hotel near Catholic Diocese of Townsville, connected to a shopping center
As a guest of Madison Plaza Townsville, you'll find a vending machine, laundry facilities, and a television in a common area. Public spaces have free WiFi.

This 4-star Townsville hotel is smoke free.

  • 1 building
  • 93 guestrooms or units
  • 5 levels
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Television in lobby
  • Elevator
  • No smoking on site
Madison Plaza Townsville offers 93 accommodations with DVD players and irons/ironing boards. LCD televisions are featured in guestrooms. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered on request and hair dryers can be requested. Cribs/infant beds (surcharge) are also available.

Similar properties

Lobby lounge

Hotel Grand Chancellor Townsville

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.3 out of 5, Excellent, 1,000 reviews
$120 nightly
The price is $132
Oct 4 - Oct 5
Total with taxes and fees
Hotel Grand Chancellor Townsville

Property amenities

Family friendly

  • Crib (surcharge)
  • DVD player
  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (AUD 15 per night)
  • Limited onsite parking

Things to do

  • TV in common areas

Accessibility

  • Elevator

Room amenities

Entertainment

  • DVD player
  • LCD TV

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Mobile key entry

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 12:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25.0 per day.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: AUD 15 per night (1312 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Chifley Hotel Townsville Plaza
Madison Plaza Townsville Hotel
Chifley Madison Plaza Townsville
Chifley Plaza Townsville Hotel
Chifley Plaza Townsville
Madison Plaza Townsville Hotel
Madison Plaza Townsville Townsville
Madison Plaza Townsville Hotel Townsville

Frequently asked questions

How close is Madison Plaza Townsville to the airport?

Madison Plaza Townsville is 3.9 mi (7-min drive) away from the Townsville, QLD (TSV) airport, the closest popular airport to the property.

Does Madison Plaza Townsville have an airport shuttle?

Airport shuttle services are not available at Madison Plaza Townsville.

How close is Madison Plaza Townsville to the beach?

This hotel is 0.8 mi (1-min drive) from The Strand Beach and 2.5 mi (8-min drive) from Pallarenda. Don't forget your sunscreen!

Does Madison Plaza Townsville offer free breakfast?

Madison Plaza Townsville does not offer free breakfast.

Is there a casino at Madison Plaza Townsville?

No, there is no casino at this hotel.

What time is check-in at Madison Plaza Townsville?

Check-in start time: 2:00 PM; Check-in end time: 12:30 AM. A fee applies for early check-in.

Is there free parking at Madison Plaza Townsville?

Free parking is not available at this hotel.

Does Madison Plaza Townsville have a pool?

Madison Plaza Townsville does not have a pool.

Does Madison Plaza Townsville have a spa?

There are no spa services available at this hotel.

How close is Madison Plaza Townsville to downtown Townsville?

Madison Plaza Townsville is 0.2 mi away from Townsville.

Madison Plaza Townsville Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 284 out of 1000 reviews
Rating 8 - Good. 295 out of 1000 reviews
Rating 6 - Okay. 188 out of 1000 reviews
Rating 4 - Poor. 124 out of 1000 reviews
Rating 2 - Terrible. 109 out of 1000 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Hong

Stayed 1 night in Jul 2025

10/10 Excellent

Anthony

Stayed 1 night in Jul 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
It was a last minute need as my original place I had booked had given away my room. The staff at Madison were excellent and very helpful, especially since I arrived just after 9 pm.
Stayed 1 night in Jul 2025

8/10 Good

Anita

Stayed 2 nights in Jun 2025

2/10 Terrible

Maria

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am extremely disappointed and disgusted with our recent stay at Madison Plaza Townsville. We found TEN cockroaches in our room — a serious hygiene issue that made the space completely unfit for staying. This wasn’t an isolated issue, and it left us feeling unsafe and distressed. We checked out three days early and immediately contacted management, expecting at the very least an apology and a refund for the unused nights. Instead, we were told “it is what it is,” and our concerns were completely brushed off. There was no accountability, no apology, and no attempt to make things right. They simply didn’t care. This is not how any hotel — let alone one charging for comfortable accommodation — should treat paying guests. The combination of poor cleanliness and even worse customer service is unacceptable. If you care about hygiene, comfort, or being treated with even basic respect, avoid this place at all costs. I’m writing this review so that other travelers are aware of how horrible our experience was. Don’t let it happen to you.
Stayed 5 nights in Jun 2025

10/10 Excellent

Ursula

Liked: Cleanliness, amenities
The staff were efficient and friendly. My room was nice and clean, although it wasn't fancy and in need of a face lift, like myself. It was very comfortable and quiet on the top floor so slept like a baby. My 2nd visit at the Madison Plaza and i would stay there again when visiting my son as it's in a perfect location to get around with the 50 cent bus fares, also priced well if you're just looking for somewhere clean to place your head down at night.
Stayed 2 nights in Jun 2025

8/10 Good

Quintina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

4/10 Poor

Bryanna

Disliked: Staff & service, property conditions & facilities, room comfort
The bed felt like a brick. Couldnt turn the bath tap on, only shower. Carpet torn up. No black out curtains to sleep in with. Homeless people outside the entrance. Needs a smoking area. Felt unsafe going outside at night. Need to check batteries. If you're depressed, dont stay here. Windows open, even on the 5th floor. No undercover parking. Had to park away feom hotel. Young employees dont acknowledge you. Will not stay again.
Stayed 1 night in Jun 2025

6/10 Okay

Derek

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jun 2025

2/10 Terrible

Jamie

Liked: Cleanliness
I wasnt able to stay there so i couldnt get my money back
Stayed 1 night in Jun 2025

4/10 Poor

Kathleen

Stayed 1 night in Jun 2025

8/10 Good

Robyn and Darryl

Liked: Cleanliness, staff & service
Maddison Plaza was a well priced, convenient night stay in Townsville. The room was clean and well appointed. We did find the pillows a bit too flat and there were no spare pillows. The TV kept turning off constantly also and had to turned on again. Apart from those minor issues it was a good stay.
Stayed 1 night in Jun 2025

8/10 Good

Nigel

Business traveler
Great location....very well priced...adequate room facilities.... The TV had very low quality picture and sound The bed sheets smelled badly of cigarette smoke
Stayed 1 night in Jun 2025

10/10 Excellent

Eli

Stayed 1 night in Jun 2025

8/10 Good

Nicholas

Liked: Cleanliness, staff & service
Great location in middle of town, dated facilities. In saying that it was clean and the staff where great.
Stayed 1 night in Jun 2025

4/10 Poor

Bryanna

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The bed was a rock, pillows were flat and not comfortable, room was relatively clean, the carpets are very old and dirty, decent set up,
Stayed 1 night in Jun 2025

8/10 Good

Linda

Stayed 1 night in Jun 2025

8/10 Good

Leo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a fantastic deal for our night in Townsville. We stayed to go to a Cowboys game and everything was in walking distance. The young man who checked us in was friendly, welcoming and very helpful. On the down side, parking can be a problem at times. Right in the heart of the CBD and they didn't have their own parking. The building is old and could do with a face lift on the inside. However, it was clean, comfortable and great value for money. Recommended!
Stayed 1 night in May 2025

6/10 Okay

Mark

Good location
Stayed 1 night in Jun 2025

8/10 Good

GARY

Stayed 1 night in Jun 2025

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is always a pleasure to stay there
Stayed 1 night in Jun 2025

10/10 Excellent

Jamie

Stayed 1 night in May 2025

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always love it there
Stayed 1 night in Jun 2025

4/10 Poor

Brian

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Great location but rooms need a good renovation only half done need new carpets furniture
Stayed 1 night in May 2025

10/10 Excellent

Reggie

Stayed 2 nights in May 2025