8/10 Good
Anne, Beckenham
Jun 2, 2025
Santo Stefano was a excellent property in a great location, with a beautifully designed reception area and apartments. There was no one on reception when we arrived but the access instructions were clear and the info/ support provided remotely was very helpful. Our apartment was very spacious and contemporary. The kitchen had all the basic equipment you'd need, including for washing up stuff was helpful. We were offered a choice of breakfast delivered to our room on the first morning. No choice on the second morning. The roof terrace and pool looks amazing on the internet however sadly we didn't get to see them. The Expedia website states the pool is available from 1 May - which is the reason we booked this property. However when we went to the roof terrace on the first day we found it to be locked. When I queried this with the property they said the pool isn't open until 30 May. This was hugely disappointing, and the property made no concession for providing incorrect information. If it wasn't for this, we would have given everything 5 stars!
Anne
Stayed 2 nights in May 2025