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Rio Serrano Hotel + Spa

4.0 star property
Family-friendly 4-star hotel near Serrano River

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Photo gallery for Rio Serrano Hotel + Spa

Relax by the pool with a breathtaking view of the surrounding mountains.
Property video
Relax in this inviting space with a fireplace, comfortable seating, and a view of the outdoors.
Enjoy a scenic view of the surrounding mountains from the large window in this cozy hotel room.
Cozy living room with a fireplace, scenic views, and comfortable seating area.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Bar

Explore the area

Map
Torres Del Paine, Sector Pueblito Serrano, Torres del Paine, Magallanes, 6170000
  • Torres del Paine National Park
    ‪7 min drive‬
  • Cuernos del Paine Lookout
    ‪24 min drive‬
  • Lago Pehoe
    ‪34 min drive‬

Room options

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | 1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Double or Twin Room

8.2 out of 10
Very good
(10 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Superior Double or Twin Room, Mountain View

Superior Double or Twin Room, Mountain View | 1 bedroom, premium bedding, down comforters, pillowtop beds

Superior Double or Twin Room, Mountain View

9.4 out of 10
Exceptional
(16 reviews)
  • 344 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Classic Double or Twin Room, Mountain View

Classic Double or Twin Room, Mountain View | 1 bedroom, premium bedding, down comforters, pillowtop beds

Classic Double or Twin Room, Mountain View

9.0 out of 10
Wonderful
(7 reviews)
  • 301 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

About the neighborhood

Torres del Paine

On river.At this Torres del Paine hotel, you'll be within half a mile (1 km) of Serrano River and 3 miles (5 km) of Torres del Paine National Park. Cuernos del Paine Lookout is within 9 miles (15 km) and Lago Pehoe is within 12 miles (20 km).

What's nearby

  • Serrano River - 1 min drive - 0.3 miles
  • Torres del Paine National Park - 7 min drive - 2.2 miles
  • Cuernos del Paine Lookout - 24 min drive - 7.5 miles
  • Lago Pehoe - 34 min drive - 11.7 miles
  • Salto Chico Falls - 34 min drive - 11.7 miles

Restaurants

  • ‪Los Colonnos Del Sur - ‬9 min walk
  • ‪Don Pascual 1940 - ‬4 min walk
  • ‪Hotel Río Serrano - ‬6 min walk

About this property

Rio Serrano Hotel + Spa

Family-friendly 4-star hotel near Serrano River
Rio Serrano Hotel + Spa offers its guests a full-service spa, an indoor pool, and a health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces.

A business center, 4 meeting rooms, and coworking spaces are available. Event space at this hotel measures 635 square feet (59 square meters) and includes a conference center. A sauna, spa services, and a library are also featured at the family-friendly Rio Serrano Hotel + Spa. You'll have access to the indoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 4-star Torres del Paine hotel is smoke free.

  • 108 guestrooms or units
  • 4 levels
  • 2 buildings
  • 635 sq ft of conference space
  • 59 sq m of conference space
  • Built in 2001
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Rio Serrano Hotel + Spa offers 108 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. This Torres del Paine hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps.

Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Kolaf. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Languages

English, Portuguese, Spanish

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  • Breakfast included
  • Parking included
  • Free WiFi
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Property amenities

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's toys
  • High chair
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Horseback riding/rentals
  • Indoor pool
  • Indoor pool (guest access)
  • Library
  • Playground
  • Sauna
  • Shopping mall
  • Steam room
  • TV in common areas

Accessibility

  • No elevator

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Minibar

More

  • Desk
  • Electrical adapters
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Renovations and closures

The property is closed between May 1 and October 1.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Free in-room WiFi has a 2-device limit.

Property is also known as

Río Serrano
Río Serrano Hotel
Río Serrano Hotel Torres Del Paine
Río Serrano Torres Del Paine
Hotel Río Serrano Torres Del Paine
rio serrano hotel spa Torres Del Paine
rio serrano hotel spa
rio serrano spa Torres Del Paine
rio serrano spa
Hotel Río Serrano
Rio Serrano Hotel + Spa Hotel
Rio Serrano Hotel + Spa Torres Del Paine
Rio Serrano Hotel + Spa Hotel Torres Del Paine

Frequently asked questions

How close is Rio Serrano Hotel + Spa to the airport?

Rio Serrano Hotel + Spa is 192 mi (388-min drive) away from the Punta Arenas (PUQ-Carlos Ibanez Del Campo Intl.) airport, the closest popular airport to the property.

Does Rio Serrano Hotel + Spa have an airport shuttle?

Airport shuttle services are not available at Rio Serrano Hotel + Spa.

Does Rio Serrano Hotel + Spa offer free breakfast?

Rio Serrano Hotel + Spa offers free buffet breakfast every day from 7:00 AM to 10:00 AM.

Is there a casino at Rio Serrano Hotel + Spa?

No, there is no casino at this hotel.

What time is check-in at Rio Serrano Hotel + Spa?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Rio Serrano Hotel + Spa?

This hotel offers free self parking.

Does Rio Serrano Hotel + Spa have a pool?

Rio Serrano Hotel + Spa features an indoor pool. Guests can enjoy pool access from 9:00 AM to 10:00 PM.

Does Rio Serrano Hotel + Spa have a restaurant?

Rio Serrano Hotel + Spa is home to Qawasqar Restaurant, which features Regional cuisine, garden views, and light fare.

Does Rio Serrano Hotel + Spa have a spa?

Pamper yourself with a day at Kolaf, where you can enjoy body wraps, facials, and body scrubs.

How close is Rio Serrano Hotel + Spa to downtown Torres del Paine?

Rio Serrano Hotel + Spa is 27.6 mi away from Torres del Paine.

Rio Serrano Hotel + Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 293 out of 452 reviews
Rating 8 - Good. 107 out of 452 reviews
Rating 6 - Okay. 27 out of 452 reviews
Rating 4 - Poor. 13 out of 452 reviews
Rating 2 - Terrible. 12 out of 452 reviews

9.6/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Duane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great place

great place !!
Stayed 1 night in Apr 2025

10/10 Excellent

Zahra

Stayed 1 night in Apr 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our time at Rio Serrano was perfection! From the rooms, to the service, to the food, and all the amenities… I will be staying here every time I return to Torres Del Paine. Thank you!
Stayed 1 night in Mar 2025

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horses and bougie!

The hotel was so beautiful and the staff too! Everyone was soo kind! Its is stunning and im so grateful to have stayed there. My reasoning was the base of the towers hike as this hotel shaves some of the distance off and you can relax! Great spa and great excusions too. The horses coming in and out are the most amazinf view ever!
Stayed 2 nights in Apr 2025

10/10 Excellent

Kalina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I the food was amazing!! Both breakfast and dinner was one of the best we’ve had in Chile! Beautiful views and wonderful environment
Stayed 1 night in Mar 2025

10/10 Excellent

li, Exton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

li, Exton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, clean, neat, well managed, staff service is excellent, 2nd floor restaurant the food is fabulous, in particular rainbow trout, breakfast is nice too. I arrived early and changed room in between, each time they helped moved my luggages. I will give a five star.
Stayed 1 night in Mar 2025

10/10 Excellent

Timothy

Stayed 3 nights in Feb 2025

10/10 Excellent

Roberto, North Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

anabella

Stayed 3 nights in Feb 2025

10/10 Excellent

Eric

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It in one of the best at Patagonia, spectacular glacier park view with variety excursions offered by an onsite excursion company. Staff snd services are excellent. Their roast lsmb serviced outside was the best
Stayed 3 nights in Feb 2025

10/10 Excellent

claudia, Boulder

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. We loved it!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

You will love this place

Absolutely loved this place. Spa, restaurant, bar, and service were perfect.
Stayed 1 night in Feb 2025

10/10 Excellent

FENG

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very nice services and friendly stuffs
Stayed 1 night in Feb 2025

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic. Expensive.
Stayed 2 nights in Nov 2024

10/10 Excellent

Bin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food service was exceptional, the location is excellent.
Stayed 2 nights in Feb 2025

10/10 Excellent

Joseph

Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Excellent hotel Highly recommend
Stayed 1 night in Jan 2025

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an amazing place. Great views. Great service. Great food. A wonderful place to stay. I wish there had been more assistance with trek planning. There is a separate group that helps with hikes and is not part of the hotel, but they weren't helpful for a few general questions. Still I cannot fault the hotel for something like that.
Stayed 4 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

joseph

Stayed 4 nights in Jan 2025

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent in every aspect

This hotel is special. The spectacular views and surroundings, the staff, the activities it offers, they are all incredible. I felt very at home here, which as a solo female traveller was wonderful. I stayed in both the standard and deluxe rooms during my stay. Both are great, if you can stretch the little extra the deluxe are worth it for the views alone, but they are also more modern. The food in the restaurant felt home cooked and delicious, and the bar staff make excellent cocktails. If you get a chance to try the traditional Patagonian lamb BBQ you must, it was the most delicious lamb I have ever eaten!! The staff at The Massif are very good at advising and organising activities, all of which were excellent. I lived my stay here and hope to return soon. Thank you Rio Serrano hotel and staff for a revitalising stay!
View from Felix room
Calafate sour cocktail enjoyed in the lounge
King crab chupe…must try!
The Patagonian lamb bbq cooking for over 5 hours!
Stayed 4 nights in Jan 2025

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A gem- Rio Serrano is the place to stay

We were most happy with Rio Serrano. We didn't realize how lucky we were with both a great hotel and the fact that it is so close to the park. Friends had recommended places in Puerto Natalies and we are so glad we stayed so much closer. The pool and spa are amazing. Highly recommend.
Stayed 3 nights in Jan 2025