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Hotel Description

4-star spa hotel near Serrano River

On river

Within a 10-minute walk of the hotel, you'll find Serrano River and Torres del Paine National Park. Cuernos del Paine Lookout is within 9 miles (15 km) and Lago Pehoe is within 12 miles (20 km).

Renovated in 2019

A full-service spa, an indoor pool, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 4 conference rooms, 24-hour business center, and airport shuttle. Enjoy the 24-hour fitness center and free perks like cooked-to-order breakfast and free self parking.

Free WiFi, comfy beds

The 108 soundproofed guestrooms offer free WiFi and comfy beds. Other amenities include minibars, premium bedding, and down comforters.

Standard Plus Double or Twin Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Double or Twin Room, Mountain View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Double or Twin Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Renovations + Closures

This property is closed from March 15 2020 to September 30 2021 (dates subject to change).

The property is closed between April 30 and September 04.

All-inclusive Details

All-inclusive room rates at Rio Serrano Hotel + Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property Features

Some rates at Rio Serrano Hotel + Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Rio Serrano Hotel + Spa offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 645 square feet (60 square meters) and includes a conference center. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Rio Serrano Hotel + Spa. You'll have access to the indoor pool at a partner property. An area shuttle within 200 kilometers and an airport shuttle (available 24 hours) are available for a fee. Limited free parking is available on a first-come, first-served basis. A complete renovation of Rio Serrano Hotel + Spa was completed in June 2019. This 4-star Torres Del Paine hotel is smoke free.

  • 108 guestrooms or units
  • 4 levels
  • 2 buildings
  • 645 sq ft of conference space
  • 60 sq m of conference space
  • Built in 2001
  • Cooked-to-order breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking , Parking (limited spaces)

Transport

  • Airport: Punta Arenas (PUQ-Carlos Ibanez Del Campo Intl.) (308.6 km / 191.8 mi)
  • Property shuttles: Airport shuttle, area shuttle within 200 kilometers, cruise terminal shuttle, and theme park shuttle available for a surcharge
  • Parking: Free self parking

Room Amenities

Rio Serrano Hotel + Spa offers 108 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include slippers, designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • Luxury bedding
  • Down blanket
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Slippers
  • Designer toiletries
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Heating
  • Ensuite bathroom

Food & Drink

Guests are served free cooked-to-order breakfast daily from 7 AM to 10 AM. The hotel hosts a free manager's reception daily.

Kaienk Restaurant - Overlooking the garden, this restaurant specializes in regional cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.

Dickson - This bar overlooks the garden. Happy hour is offered. Open daily.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours nearby
  • Boat tours nearby
  • Mountain climbing nearby
  • Rock climbing nearby
  • Horse riding/rental on site
  • Hiking/biking trails nearby
  • Fishing nearby

Spa Services

Rio serrano has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Number of treatment rooms 2
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at Rio Serrano Hotel + Spa

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • The national sales tax (19%) may be charged upon check-out to citizens of Chile regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: CLP 250000 per person (one-way)
  • Airport shuttle fee per child: CLP 250000 (one-way), (up to 11 years old)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Río Serrano
  • Río Serrano Hotel
  • Río Serrano Hotel Torres Del Paine
  • Río Serrano Torres Del Paine
  • Hotel Río Serrano Torres Del Paine
  • rio serrano hotel spa Torres Del Paine
  • rio serrano hotel spa
  • rio serrano spa Torres Del Paine
  • rio serrano spa
  • Hotel Río Serrano
  • Rio Serrano Hotel + Spa Hotel
  • Rio Serrano Hotel + Spa Torres Del Paine
  • Rio Serrano Hotel + Spa Hotel Torres Del Paine

You should know

  • Rio Serrano Hotel + Spa offers transfers from the cruise terminal and airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Pool access available from 9 AM to 9 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.