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Smile Hotel Tomakomai

3.0 star property
Enjoy the free WiFi at this 3-star Tomakomai hotel

Choose dates to view prices

Photo gallery for Smile Hotel Tomakomai

A buffet with various food items and condiments.
A hotel room with a bed, a wall-mounted thermostat, and a phone.
A library with multiple shelves filled with books.
A row of vending machines in a hotel corridor, including options for drinks, snacks, and a smile hotel service.
A hotel lobby with a check-in counter, seating area, and reception desk.

Reviews

7.2 out of 10
Good

Popular amenities

  • Free WiFi
  • Restaurant
  • Breakfast available
  • Business services
  • Laundry
  • Housekeeping

Explore the area

View in a map
1-1-2, Nishiki Cho, Tomakomai, Hokkaido, 053-0023
  • Place, Sea Station Plat Seaport Market
    ‪20 min walk‬
  • Place, Lake Shikotsu
    ‪34 min drive‬
  • Place, Shikotsuko Onsen
    ‪43 min drive‬
  • Airport, Sapporo (CTS-New Chitose)
    ‪39 min drive‬

Room options

View all photos for Single Room B Smoking 12 Sq M

A hotel room with a bed, a desk with a lamp, a picture on the wall, and a window with curtains.

Single Room B Smoking 12 Sq M

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Twin Room Smoking

A hotel room with two beds, a desk, a lamp, and a painting on the wall.

Twin Room Smoking

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Single Room C Smoking 14 Sq M

A hotel room with a bed, a desk with a chair, a television, and a window.

Single Room C Smoking 14 Sq M

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for (S2) Semi Double Room 12sqm, Smoking

A hotel room with a bed, a desk with a lamp, a telephone, and a window with curtains.

(S2) Semi Double Room 12sqm, Smoking

  • 129 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed
  • Free WiFi

View all photos for (S2K) Semi Double Room 12sqm, Non Smoking

A hotel room with a bed, a desk with a lamp, a telephone, and a window with curtains.

(S2K) Semi Double Room 12sqm, Non Smoking

  • 129 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed
  • Free WiFi

About the neighborhood

Tomakomai

Near the airport.Within the region of this Tomakomai hotel, you'll find Daiwa House Premist Dome.

What's nearby

  • Sea Station Plat Seaport Market - 20 min walk - 1.1 miles
  • Lake Shikotsu - 34 min drive - 20.0 miles
  • Northern Horse Park - 35 min drive - 15.5 miles
  • New Chitose Airport Onsen - 39 min drive - 16.6 miles
  • Shikotsuko Onsen - 43 min drive - 23.9 miles

Getting around

  • Tomakomai Station - 12 min walk
  • Numanohata Station - 18 min drive
  • New Chitose Intl. Airport (CTS) - 34 min drive

Restaurants

  • ‪なか善 別邸 - ‬3 min walk
  • ‪苫小牧新鮮魚市場 - ‬2 min walk
  • ‪炭焼生肉ジンギスカンらむらむ - ‬4 min walk
  • ‪隠味 - ‬2 min walk
  • ‪久保屋 - ‬1 min walk

About this property

Smile Hotel Tomakomai

Enjoy the free WiFi at this 3-star Tomakomai hotel
There's a restaurant on site. WiFi is free in public spaces. Smile Hotel Tomakomai also features a vending machine, laundry facilities, and dry cleaning/laundry services.
  • 97 guestrooms or units
  • Meeting rooms
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Microwave in a common area
  • Dining venue
Smile Hotel Tomakomai offers 97 accommodations with slippers and complimentary toiletries. Flat-screen televisions come with digital channels.

Bathrooms include showers and bidets. Guests can surf the web using the complimentary wired and wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

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KOKO HOTEL Tomakomai
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  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
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Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:00 AM for a fee: JPY 880 for adults and JPY 880 for children
  • A restaurant

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Flat-screen TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Desk
  • Fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 880 for adults and JPY 880 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Air conditioning is not provided
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, and cash. Air conditioning is not provided. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Smile Hotel Tomakomai
Smile Tomakomai
Smile Hotel Tomakomai Hotel
Smile Hotel Tomakomai Tomakomai
Smile Hotel Tomakomai Hotel Tomakomai

Frequently asked questions

How close is Smile Hotel Tomakomai to the airport?

Smile Hotel Tomakomai is 19.4 mi (34-min drive) away from the New Chitose Intl. Airport (CTS) airport, the closest popular airport to the property.

Does Smile Hotel Tomakomai have an airport shuttle?

Airport shuttle services are not available at Smile Hotel Tomakomai.

Does Smile Hotel Tomakomai offer free breakfast?

Free breakfast isn’t provided at Smile Hotel Tomakomai, but buffet breakfast is offered for a fee of JPY 880 for adults and JPY 880 for children. It's available every day from 6:00 AM to 9:00 AM.

Is there a casino at Smile Hotel Tomakomai?

No, there is no casino at this hotel.

What time is check-in at Smile Hotel Tomakomai?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Smile Hotel Tomakomai?

Free parking is not available at this hotel.

Does Smile Hotel Tomakomai have a pool?

Smile Hotel Tomakomai does not have a pool.

Does Smile Hotel Tomakomai have a restaurant?

Smile Hotel Tomakomai is home to Carioca, which features Japanese cuisine.

Does Smile Hotel Tomakomai have a spa?

This hotel doesn't have a spa, but it does offer massages.

How close is Smile Hotel Tomakomai to downtown Tomakomai?

Smile Hotel Tomakomai is 0.3 mi away from Tomakomai.

Smile Hotel Tomakomai Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 28 out of 128 reviews
Rating 8 - Good. 41 out of 128 reviews
Rating 6 - Okay. 42 out of 128 reviews
Rating 4 - Poor. 12 out of 128 reviews
Rating 2 - Terrible. 5 out of 128 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

kenichi

Liked: Cleanliness
シンプルで良いホテルでした。部屋は小さいですが値段を考えれば妥当だと思います。
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

nobuo

Liked: Cleanliness, staff & service, amenities
スタッフが丁寧
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

ツカサ

Liked: Cleanliness, amenities
カレーが最高に美味い😋 初めからカレー狙いでした（笑） 料金もリーズナブルで又利用したいと思います😆
Stayed 1 night in Jan 2026
Verified review

8/10 Good

masahiro

Liked: Cleanliness, amenities, property conditions & facilities
値段相応。
Stayed 1 night in Dec 2025
Verified review

8/10 Good

こうたろう

Liked: Amenities
スタッフの方の対応が最高でした 古い設備かと思いますが、清掃も行き届いており満足です
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Myung hwan

Liked: Cleanliness, staff & service, amenities
친절했습니다. 다음에 또 이용할께요
Stayed 1 night in Nov 2025
Verified review

4/10 Poor

???

Disliked: Amenities, property conditions & facilities
喫煙部屋にウォシュレットが無い。
Stayed 2 nights in Sep 2025
Verified review

6/10 Okay

masahiro

Disliked: Amenities, property conditions & facilities
ドア鍵一つしかなく2人宿泊のとき不便でした
Stayed 1 night in Aug 2025
Verified review

6/10 Okay

??

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
朝食値段の割には満足でしたが、 ２回目は宿泊はしないと思います。
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

??

Liked: Cleanliness, property conditions & facilities
良かったです
Stayed 1 night in May 2025
Verified review

6/10 Okay

??

Disliked: Amenities
お風呂がきたなかった
Stayed 1 night in Mar 2025
Verified review

6/10 Okay

Jin

経年劣化してるので、しょうがないと思います。洗面台の見た目が気になりました。
Stayed 1 night in Feb 2025
Verified review

8/10 Good

TAIYOU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
綺麗でした
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

YOSHIMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2泊しましたが、駅近だし、CVSも近いので問題なしでした札幌と函館に来たので大変良かったです、次回は暖かくなってから又おせわになりたいです、10月に来たときも居酒屋にいってカなり良かったんで、次回もよろしくお願いいたします。
Stayed 1 night in Nov 2024
Verified review

4/10 Poor

しんご

Disliked: Amenities, property conditions & facilities
禁煙室であるのにタバコ臭かったです
Stayed 1 night in Nov 2024
Verified review

8/10 Good

YOSHIMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
全てにおいて良かったです。
Stayed 1 night in Nov 2024
Verified review

8/10 Good

ミワ

Liked: Cleanliness
良かったです(((o(*ﾟ▽ﾟ*)o)))ありがとうございます!(´▽｀)
Stayed 1 night in Sep 2024
Verified review

6/10 Okay

ムネタカ

Disliked: Cleanliness
駐車場が狭くて大変でした。洗面台のホーローがかなり傷があり汚らしかった。シャワーとガランの切り替えが悪くシャワーが使いづらい。後は傘も貸してくれたし概ね良好でした。
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

たかこ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
台風の影響で急遽泊まったホテルでしたが、使いやすいホテルでした。 夜のうちに支払いを済ませたい、という話も直ぐに対応頂きました。ありがとうございます。
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

???

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
思ったより全然綺麗で良かった
Verified review

8/10 Good

Kaori

Liked: Cleanliness, staff & service, amenities
苫小牧市民会館に近くメインの通り沿いにあり、繁華街にも近く立地が良かったです。 スタッフの方は親切でした。 お部屋の清潔感もありましたが、少し洗面台に劣化が見られたのが残念でしたが、快適に過ごせました。
Stayed 1 night in Dec 2023
Verified review

6/10 Okay

Susumu

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
部屋の照明が一つ切れていました。 壁や洗面所の傷など見た目がきれいではない。 同じくらいの料金設定で先日宿泊したサービスが豊富なホテルもあるので、どうしてもそこと比べてしまいます。
Stayed 1 night in Dec 2023
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ビジネスホテルとして平均以上

清潔感は平均的なビジネスホテル以上はあった。 次回苫小牧に行く場合にも、宿泊候補になり得る。 トイレを流すレバーが少し壊れていて、水が止まらなくなった（手でレバーを再度動かせば止まった）。
Stayed 1 night in Sep 2023
Verified review

6/10 Okay

??

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
シャワー/蛇口を水圧で切り替えるタイプなので、止めることができない。 あと部屋の照明が、デスクとベッドしかないので、室内でワークするときに不便。
Stayed 2 nights in Aug 2023
Verified review

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

安かろう悪かろう

夏の繁忙期の宿泊だったためか、価格と内容のバランスが取れていないように感じた（とは言っても周辺のホテルと比べると安かった）。一部リフォームされている階もあるようだが、私の宿泊した部屋は設備が古く（ユニットバスだけはリフォームされていた）、とても快適とは言えなかった。もう一度宿泊するのは躊躇してしまう。
Stayed 4 nights in Aug 2023