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Hotel El Refugio

3.5 star property
3.5-star guestrooms with free WiFi

Choose dates to view prices

Photo gallery for Hotel El Refugio

Junior Studio Suite, Multiple Beds | 1 bedroom, iron/ironing board, free WiFi, bed sheets
Lobby sitting area
Reception
Family Studio Suite, Bathtub | Bathroom | Free toiletries, hair dryer, towels, soap
Interior

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pet friendly
  • Breakfast available
  • Room service
  • Laundry
  • 24/7 front desk

Explore the area

Map
Revolucion #4 Apizaco Texmelucan KM 23.3, La Trinidad Chimalpa, Totolac, Tlaxcala, TLAX, 90166
  • Centro de Convenciones de Tlaxcala
    ‪7 min walk‬
  • Xicotencatl Theater
    ‪2 min drive‬
  • Basilica of Ocotlan
    ‪4 min drive‬
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪32 min drive‬

Room options

View all photos for Family Quadruple Room

Family Quadruple Room | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Family Quadruple Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Standard Twin Room, Multiple Beds

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Triple Room

Standard Triple Room | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Standard Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Junior Studio Suite, Multiple Beds

Junior Studio Suite, Multiple Beds | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Junior Studio Suite, Multiple Beds

  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Standard Studio Suite, Bathtub

Standard Studio Suite, Bathtub | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Standard Studio Suite, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Family Studio Suite, Bathtub

Family Studio Suite, Bathtub | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Family Studio Suite, Bathtub

  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Tlaxcala

In Tlaxcala .Your stay at this Tlaxcala hotel places you within a 10-minute walk of Xicotencatl National Park and Centro de Convenciones de Tlaxcala. Church of Saint Joseph and Xicotencatl Theater are also within 2 miles (3 km).

What's nearby

  • Xicotencatl National Park - 5 min walk - 0.3 miles
  • Centro de Convenciones de Tlaxcala - 7 min walk - 0.4 miles
  • Xicotencatl Theater - 2 min drive - 1.0 mile
  • Constitution Square - 2 min drive - 1.0 mile
  • Basilica of Ocotlan - 4 min drive - 1.7 miles

Getting around

  • Puebla Intl. Airport (PBC) - 32 min drive

Restaurants

  • ‪Tacos el Lobo - ‬8 min walk
  • ‪Los Magueyes - ‬4 min walk
  • ‪Hamburguesas pepe fox - ‬8 min walk
  • ‪El Checo - ‬5 min walk
  • ‪Padre Santo - ‬7 min walk

About this property

Hotel El Refugio

3.5-star guestrooms with free WiFi
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A terrace, tour/ticket assistance, and a garden are also featured at Hotel El Refugio. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Tlaxcala hotel.

  • 20 guestrooms or units
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Computer for guest use
  • Smoking in designated areas
  • Microwave in a common area
  • Refrigerator in a common area
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel El Refugio offers 20 accommodations with complimentary bottled water and hair dryers. 32-inch flat-screen televisions come with cable channels.

Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary toiletries and fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Languages

English, Spanish

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Property amenities

Family friendly

  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 12:30 PM for a fee: MXN 100 for adults and MXN 80 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Fan
  • Iron/ironing board on request
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: MXN 150 per pet, per night
  • Only dogs are allowed
  • Weight limit: 22 lbs per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately MXN 100 for adults and MXN 80 for children
  • Pet fee: MXN 150 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel El Refugio Hotel
Hotel El Refugio Tlaxcala
Hotel El Refugio Hotel Tlaxcala

Frequently asked questions

How close is Hotel El Refugio to the airport?

Hotel El Refugio is 23.9 mi (32-min drive) away from the Puebla Intl. Airport (PBC) airport, the closest popular airport to the property.

Does Hotel El Refugio have an airport shuttle?

Airport shuttle services are not available at Hotel El Refugio.

Does Hotel El Refugio offer free breakfast?

Free breakfast isn’t provided at Hotel El Refugio, but local cuisine breakfast is offered for a fee of MXN 100 for adults and MXN 80 for children. It's available every day from 8:00 AM to 12:30 PM.

Is there a casino at Hotel El Refugio?

No, there is no casino at this hotel.

What time is check-in at Hotel El Refugio?

Check-in start time: 2:00 PM; Check-in end time: midnight.

Is there free parking at Hotel El Refugio?

This hotel offers free self parking.

Does Hotel El Refugio have a pool?

Hotel El Refugio does not have a pool.

Does Hotel El Refugio have a restaurant?

Yes, there is a restaurant on site.

Does Hotel El Refugio have a spa?

There are no spa services available at this hotel.

How close is Hotel El Refugio to downtown Tlaxcala?

Hotel El Refugio is 0.9 mi away from Tlaxcala.

Hotel El Refugio Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 5 out of 12 reviews
Rating 8 - Good. 3 out of 12 reviews
Rating 6 - Okay. 2 out of 12 reviews
Rating 4 - Poor. 1 out of 12 reviews
Rating 2 - Terrible. 1 out of 12 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, room comfort

Great view. Safe. Convenient.

Great view. Felt very safe. Very convenient location …. A few minutes walk to amazing bakery, street tacos, groceries, etc. overall excellent value for money.
Stayed 1 night in Feb 2022

4/10 Poor

cruz jair

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

XAVIER

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El peor hotel en el que me he quedado en mucho tiempo. No respwetaron el pago hecho por la plataforma por lo que me lo cobraron doble. La habitación no tiene agua caliente, no dan nisiquiera un jabon para baño en el lavabo, no hay ni una botella de agua, y el estacionamiento solo caben 5 vehoculos, tarde mas de 30 minutos para poder sacar mi camioneta porque no movian los vehiculos que estorbaban.
Stayed 1 night in Nov 2023

6/10 Okay

Aurelio

Traveled with family
Liked: Staff & service, room comfort
La limpieza no es muy buena, el desayuno muy limitado, la cabaña muy bonita, pero le faltan algunas cosas al baño.
Stayed 2 nights in Aug 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service
Limpia y tiene excelente servicio.
Stayed 1 night in Jun 2023

6/10 Okay

David Aarón

Liked: Cleanliness
Disliked: Room comfort

Bueno para llegar a dormir.

Fuimos dos parejas, al llegar al hotel, la entrada está saliendo de una curva sobre la autopista, muy peligroso a mi parecer. La habitación estaba limpia, nos salió agua casi al tiempo y después en recepción nos dijeron que era calentador solar, pero nosotros no avisamos que no teníamos agua caliente en la regadera. Entra muchísima luz a la habitación, tuvimos que poner una cobija extra en la puerta para que pudiéramos dormir. En la noche se escucha mucho el ruido de los autos que pasan en la autopista. La cama se siente un poco viejita, pero limpia. Hay muchos enchufes en la habitación, yo conté como 12.
Stayed 1 night in May 2023

10/10 Excellent

Juan Fernando

Stayed 1 night in Jan 2023

10/10 Excellent

Annett Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención es buena, son amables, la habitación muy limpia, por sus precios es accesible, la verdad es un buen hotel.
Stayed 1 night in Nov 2022

8/10 Good

Gabriela

Stayed 1 night in Aug 2022

8/10 Good

Mónica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un buen lugar para pasar la noche, el personal excelente, está limpio Bastante sencillo pero suficiente para descansar. .
Stayed 1 night in Aug 2022

10/10 Excellent

DANIEL ISAAC

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Mirna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021