6/10 Okay
christian f
Traveled with family
Apr 22, 2024
Liked: Room comfort
Nice but not nice enough
after making the reservation via the Hotels.com app, I received a call from a number in Mexico, the guy on the other line told me he was the owner and wanted to know if we were still interested in renting the place, he claimed that since I didn't respond to a message, that he was worried about us cancelling. I told him that we were still coming, he told me that the credit card charge had been declined multiple times through the app but I checked multiple times and I didn't see any messages about declined charges, I told him that we could pay him directly in cash and he agreed, so everything started kinda weird, not used to things like this with hotels.com. once we got the the place it looked really nice from outside, the area was also nice and conveniently located, but right away a few things started to go bad. in the ad it says that the house has enclosed parking, but we were told that we couldn't use it, so we had to park on the street. the house seemed clean but you can tell that it wasn't a deep clean, one of the rooms with 2 beds had a lot of dust on the sheets. the beds were way to noisy, they creaked every time you moved, not sure if the frame was just old, but definitely not the best place to get rest. the shower had no water pressure, which is normal for Tijuana, I lived there for almost 6 years so I know it can be an issue, but whenever you used the hot water, it would be so low almost a trickle. the interior handle in the second bedroom, kept coming off.
christian f
Stayed 2 nights in Apr 2024