2/10 Terrible
Sabra
Traveled with family and small children
Nov 29, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Multiple health and safety violations including: Black mold, no hot water, no soap, exposed insulation and toxic materials, windows that were deliberately disabled from opening, not changing the towels between guests and dead insects on the towels. I was in room 107 and then room 111. In room 107 there was no soap, no hot water, and the heat never got above 52 degrees. In room 111, there was black mold showing through a very thin layer of paint, dead insects on the towels that had been used to kill them by the previous guest or the staff, the door was coming apart with exposed insulation, the bathroom windows were deliberately disabled so they could not be opened for ventilation. I reported to staff, the receptionist "Griselda" and the manager "Namrata", as well as the maintenance worker. The receptionist and handyman both lied to me repeatedly, then the receptionist lied to the manager when she thought that I couldn't hear her. There was a long list of complaints about filth, pipes, and heating in a list with the corresponding room numbers, including no heat in room 108, sitting on the reception desk, but the manager tried to lie to me that there was no problem in any other room or with any other guest. This is a place of business that makes lying their standard. The first time I caught the receptionist lying, she tried to convert me to her religion and the second time she threatened me. They said I had to wait 2 days to talk to a manager, and then refused to refund me!
Sabra
Stayed 2 nights in Nov 2025
