2/10 Terrible
Michael
Traveled with family
Sep 15, 2025
Disliked: Cleanliness, staff & service, amenities
Stairs for 2nd floor rooms were in terrible shape and a trip hazard. Our room had an odd floral smell that wasn’t bad but a bit overwhelming when trying to sleep. Our shower handle was broken and wouldn’t allow the dial to pass the cold setting. I called the front desk 3 times at 6:45am but they didn’t answer. I walked down to the front desk and the attended that took a while to get there explained he was unable to look at the shower since he was the only one there and was in the middle of cooking the morning breakfast Buffett. We were also told they were full and they had no other room showers we could use. By the time the staff figured out the handle issue we had already packed up the car and couldn’t delay our trip to shower. We put a complaint in to our booking agency Beat Western declined and compensation saying they had it figured out by our 11am check out time. Very disheartening for them to treat customers this way. I would not recommend this place and will never return.
Michael
Stayed 1 night in Sep 2025
