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"I did not like being double billed.... Still waiting for money to go back in my account " More

By a verified traveler on Mon 29 Mar 2021

Hotel Description

3.5-star hotel perfect for exploring Tewksbury

City center stay

Within 6 miles (10 km) of this Tewksbury hotel, you'll find Lowell Memorial Auditorium and Tsongas Arena. University of Massachusetts Lowell is within 6 miles (10 km) and Merrimack College is within 9 miles (15 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 10 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the fitness center and perks like free self parking.

Free WiFi, refrigerators

The 227 individually decorated guestrooms offer free WiFi and room service. Flat-screen TVs come with satellite channels, and other amenities include refrigerators and microwaves.

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$83* Per night/room May 13 - May 14

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Accessible, Non Smoking (Mobility Tub)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed (Extended)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Tewksbury Andover, an IHG Hotel ratings based on 19 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Holiday Inn Tewksbury Andover, an IHG Hotel

Everyone (6) Couples (1) Family (3)
5 out of 5
I did not like being double billed.... Still waiting for money to go back in my account

Posted by on Mar 29, 2021

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Comment from Hotel Management

Apr 8, 2021 by Holiday Inn

Please call out hotel Front desk and ask to speak to a manager we will resolve this for you and make sure anything that was overcharge gets return to you as soon as possible Thank you

4 out of 5

Posted by on Oct 4, 2020

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Comment from Hotel Management

Oct 15, 2020 by Jim K, DOSM

Thank you for your recent stay and time, and great review. We look forward to seeing you again soon!

4 out of 5
There was a delay checking in (not a big deal). However, there was a male employee walking with his mask half on. Desk attendant was professional and accommodating. The bathroom however, needs some repair: No plug in sink water sprays out from faucet, toilet paper holders falling off the counter.

Posted by , from New York city on Sep 14, 2020

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Comment from Hotel Management

Sep 17, 2020 by Jim K, DOSM

Nancy, Thanks for letting us know about your recent stay. We will address the concerns through our IHG Way of Clean protocols. Please allow us the chance to earn your business back in the near future. Respectfully,

5 out of 5

Posted by on Aug 13, 2020

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Comment from Hotel Management

Aug 13, 2020 by Jim K, DOSM

We appreciate your recent stay and positive review. Please come and stay with again soon. Yours in Hospitality, Jim K, DOSM

5 out of 5

Posted by on Jul 14, 2020

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1 out of 5
Nothing well in the back of the hotel where our room was people there all night drinking and drugs will never stay there again got up this morning still there doing the same thing not a hotel for family

Posted by on May 12, 2019

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Comment from Hotel Management

May 27, 2019 by Front Office Manager

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments. We take the safety and security of our guests very seriously and have reviewed your comments and cannot find any evidence of the behavior of other guests as described. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

5 out of 5
Beds were comfy. Room was immaculate. Breakfast brunch was wonderful. Will stay here again.

Posted by on Mar 14, 2019

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3 out of 5

Hotel stay

Not much to say the hotel was not worth $200 a night.

Posted by , from philadelphia pa on Aug 2, 2015

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5 out of 5

Good place for a business trip

Pros: Close restaurants, Free Internet, Quiet, close to freeway
Very nice accomodations, close to many fast food and casual dining restaurants. Right off the highway, making it easy to travel to surrounding cities. If you don't feel like going out, they have Victoria's in the lobby, and a bar if you want a drink.

Posted by , from Houston, TX, USA on Mar 29, 2012

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1 out of 5

I was broken into at this hotel

Cons: unsafe
I used this hotel for years until my car was broken into and despite the fact the hotel knew my car window was smashed they did nothing to notify me of this event. when I complained they did nothing to help the situation or try to remedy it in any way. I used to have five or six rooms there five times a year and now make sure my people go anywhere else.

Posted by , from bangor, me on Oct 31, 2011

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About the Holiday Inn Tewksbury Andover, an IHG Hotel

Location 4 Highwood Drive, Tewksbury, MA 01876

Property Features

Holiday Inn Tewksbury Andover, an IHG Hotel offers its guests an indoor pool and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 5005 square feet (465 square meters) and includes a conference center. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Holiday Inn Tewksbury Andover, an IHG Hotel. Self parking is free. This 3.5-star Tewksbury hotel is smoke free.

  • 1 building
  • 227 guestrooms or units
  • 5 levels
  • 5005 sq ft of conference space
  • 465 sq m of conference space
  • Built in 1988
  • Dining venue
  • Bar or lounge
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Logan International Airport (BOS) (45.9 km / 28.5 mi)
  • Train station: Lowell Station (7.3 km / 4.5 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Tewksbury Andover, an IHG Hotel offers 227 air-conditioned accommodations with safes and complimentary newspapers. Each accommodation is individually furnished and decorated. A pillow menu is available. 32-inch flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6 AM to 10 AM and on weekends from 7 AM to noon.

Victoria's Restaurant - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Victorias English Pub - This pub specializes in American cuisine and serves lunch, dinner, and light fare. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Maximum 2 per room (weight limit: 150 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - C0011312950

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The tax ID number is C0011312950. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • State tax ID - C0011312950
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 12 per person (approximately)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Andover Holiday Inn
  • Andover Tewksbury
  • Holiday Inn Andover
  • Holiday Inn Andover Hotel
  • Holiday Inn Andover Hotel Tewksbury
  • Holiday Inn Tewksbury
  • Holiday Inn Tewksbury Andover
  • Tewksbury Andover
  • Tewksbury Andover Holiday Inn
  • Tewksbury Holiday Inn
  • Holiday Inn Tewksbury Andover Hotel Tewksbury
  • Holiday Inn Tewksbury Andover Hotel
  • Tewksbury Andover, An Ihg
  • Holiday Inn Tewksbury Andover
  • Holiday Inn Tewksbury Andover, an IHG Hotel Hotel
  • Holiday Inn Tewksbury Andover, an IHG Hotel Tewksbury
  • Holiday Inn Tewksbury Andover, an IHG Hotel Hotel Tewksbury

You should know

  • Pool access available from 4:00 PM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.