6/10 Okay
Samantha
Traveled with group
Jul 5, 2025
Liked: Cleanliness
Cold shower....tired looking twin room
Booked in on Saturday 28th June 2025.
I was disappointed on entering the twin bedroom, it did not stand up to the pictures online.
The positive....beds were comfortable and complementary tea, coffee, biscuits and crisps was lovely.
My friend and I had our evening meal in the restaurant, which was lovely the service was good, staff were friendly.
Our biggest disappointment was the bathroom very tired looking, shower screen did not stay where it should hence from continuous use you could see the damage caused below.....come the morning to take a shower it was cold.....not matter what I tried and my friend the shower did not heat up.
Furthermore, the shower control was so tight it was very difficult to turn. My friend was unable to get a bath as an alternative due to her mobility she would not of been able to get back out of the bath, hence she had a strip wash. I myself had a quick bath, which was a very small bath (a walk in shower would be more fitting for the space)
Breakfast was lovely.
On checking out I spoke to a male member of staff....he informed a higher female member of staff that I could speak to.....I informed her very politely about our disappointment regarding the room.....she informed me that she would let the manager know the next day as he was off and that he would get in touch. I am still waiting six days later..... very disappointed not away to do customer service.
Samantha
Stayed 1 night in Jun 2025
