2/10 Terrible
Daniel
Nov 13, 2023
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible stay in agadir
The staff here don't know how to look after customers or complaints.
Our first room had tiles falling off the wall, unfinished grout and a musky odor. Our second room was fine, however the design of the basic rooms leaves a lot to be desired. They haven't been updated since they first opened by the looks of it, sub par for a 5 star hotel. More verging on a rundown 3 star room.
When I wasn't with my wife, she would be asked what her room number is, this happened on 3 occasions.
The staff aren't proactive, you must always call them over or get up and walk to them to get attention for little things.
They never replenished our water in the 4 nights we were there, each time having to talk to someone. Or calling concierge.
We were told and checkin that our return transfer would be complimentary, it wasn't and I had to have that removed from my bill.
We burned ourselves at breakfast due to the faulty bread toster, staff just watched as things happened, no one ever asked to help. You must be self sufficient in this hotel, unless your Arab or French.
The hotel manager was informed of all of this at checkout. No remedy was taken, if anything condescending remarks on how I said it was "okay" in the morning the single time she asked if everything was fine.
I should've refused to pay the bill. Terrible place. 1 star. Ruined the end of our holiday.
Daniel
Stayed 4 nights in Nov 2023