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5.0 out of 5

"Probably the best in Surabaya. It is convenient to shopping and restaurants. " More

By a verified traveler on Tue 22 Jan 2019

Hotel Description

5-star luxury hotel near Tunjungan Plaza, connected to a shopping center

Central Surabaya getaway

With a stay at this well-placed hotel, you'll be half a mile (1 km) from Tunjungan Plaza and within 2 miles (3 km) of Surabaya Plaza Shopping Mall. Grahadi and Joko Dolog Statue are also within half a mile (1 km).

Multiple dining options

This luxury hotel includes 3 restaurants, an outdoor pool, and an outdoor tennis court. Traveling on business? Take advantage of the 8 conference rooms, business center, and airport shuttle. Enjoy the fitness center and perks like free self parking and free WiFi.

Free WiFi, refrigerators

The 348 soundproofed guestrooms offer free WiFi and 24-hour room service. Flat-screen TVs come with cable channels, and other amenities include refrigerators and minibars.

Deluxe Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$56* Per night/room May 21 - May 22

Executive Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 3 Bedrooms, City View

Bed Count 3 Full Beds Maximum Occupancy 6 Max

Apartment, 2 Bedrooms, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Sheraton Surabaya Hotel and Towers ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Sheraton Surabaya Hotel and Towers

Everyone (1)
5 out of 5
Probably the best in Surabaya. It is convenient to shopping and restaurants.

Posted by on Jan 22, 2019

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About the Sheraton Surabaya Hotel and Towers

Location Jalan Embong Malang 25-31, Surabaya, East Java 60261

Property Features

Sheraton Surabaya Hotel and Towers offers its guests an outdoor pool, a children's pool, an outdoor tennis court, and a sauna. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and limo/town car service. Event space at this hotel measures 441 square feet (41 square meters) and includes a conference center. A fitness center, a terrace, and tour/ticket assistance are also featured at the luxury Sheraton Surabaya Hotel and Towers. You'll have access to the outdoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this Art Deco Surabaya hotel.

  • 1 building
  • 348 guestrooms or units
  • 28 levels
  • 3 dining venues
  • 441 sq ft of conference space
  • 41 sq m of conference space
  • Built in 1995
  • Bar or lounge
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis court
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Surabaya (SUB-Juanda) (20 km / 12.4 mi)
  • Train station: Surabaya Pasar Turi Station (2.4 km / 1.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Sheraton Surabaya Hotel and Towers offers 348 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

Kafe Bromo - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare.

Lung Yuan - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

Kawi Lounge - This café specializes in international cuisine and serves light fare only. Guests can enjoy drinks at the bar.

Link at Sheraton - This coffee shop serves light fare only.

Sheraton Club Lounge - This restaurant specializes in international cuisine and serves breakfast and light fare.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 19

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 786500.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Sheraton Surabaya Hotel and Towers

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 19 years old

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 19 years old. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: IDR 312180 per person (approximately)
  • Airport shuttle fee: IDR 460000 per vehicle (one-way)
  • Airport shuttle fee per child: IDR 0 (one-way)
  • Valet parking fee: IDR 50000 per stay
  • Rollaway bed fee: IDR 786500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Surabaya Hotel & Towers
  • Sheraton Surabaya Towers
  • Sheraton Surabaya Hotel & Towers Java
  • Sheraton Surabaya Hotel And Towers
  • Sheraton Surabaya Hotel Towers
  • Sheraton Surabaya And Towers
  • Sheraton Surabaya Hotel and Towers Hotel
  • Sheraton Surabaya Hotel and Towers Surabaya
  • Sheraton Surabaya Hotel and Towers Hotel Surabaya

You should know

  • Sheraton Surabaya Hotel and Towers offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Pool access is available 24-hours a day.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.