4/10 Malo
Jennifer F.
3 ene. 2022
No le gustó: Limpieza
Premium Price does not equal cleanliness and service received
The location and layout of this house is great. When we checked in, we noticed dog hair all over EVERYTHING (couches, bedding, rugs, etc). We contacted the property owner and they came over. They immediately told us that it's not required by Wisconsin law to wash duvets between guests. I'm not sure how they can claim the property is cleaned/sanitized for COVID if all bedding isn't even washed between guests!! The solution for all of the dog hair was that they just lint rolled the surfaces in question. (Our group ending up washing all the bedding ourselves - which is not how we intended to spend our vacation time.) When the property manager left after lint rolling, she said she'd be in touch the following day (12/31/21) to confirm compensation. We still have not heard from her. We also called again to ask for help with live TV (as we wanted to watch bowl games on New Years Day), and that message was never returned. Very, very disappointing service and cleanliness for how expensive this property was to rent.
Jennifer F.
Se hospedó 3 noches en diciembre de 2021