8/10 Good
Lester W.
Nov 10, 2023
Liked: Cleanliness
What Happened?
I reached out to host via email a little over a week prior to our arrival, no response. I called the morning of our travel, no response. Agter a 6.5 hour drive, we arrived and I call again no, response. I called VRBO customer service, the unit the representative said we were assigned to hadn't been serviced. Beds were unmade and glasses were in the sink. Called customer service again and sent requested photos. Then representative put me in contact with host. Host stated she would call back in three minutes, never happened. A gentleman across the driveway put me in touch with the manager who arrived informing us we were assigned to a different unit. That unit was clean, but no linen was on the beds. We had to service the beds.
Lester W.
Stayed 4 nights in Oct 2023