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NH Collection Palacio de Burgos

4.0 star property
4-star hotel perfect for exploring Burgos

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Photo gallery for NH Collection Palacio de Burgos

Stunning corridor with arches and columns, leading to a door, lined with a patterned tile floor and a bench.
Reception area with a reception desk, flat-screen monitor, and telephone, surrounded by a cityscape painting and a herringbone-patterned floor.
Experience the grandeur of this majestic space with high vaulted ceilings and arched windows.
Formal banquet hall with ornate chairs and arched windows.
Experience the grandeur of this elegant space with high ceilings, stone columns, and a formal dining area.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet friendly
  • Gym
  • Air conditioning

Explore the area

View in a map
Calle de la Merced, 13, Burgos, Burgos, 9002
  • Burgos Cathedral
    ‪3 min walk‬
  • Plaza Mayor
    ‪3 min walk‬
  • Museum of Human Evolution
    ‪8 min walk‬
  • Burgos (RGS-Villafria)
    ‪11 min drive‬

Room options

View all photos for Superior Room

Relax in a spacious room with a large bed, desk, and wall-mounted TV.

Superior Room

8.8 out of 10
Excellent
(52 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Room

Classic design with a four-poster bed, tufted sofa, and wooden floor.

Premium Room

8.8 out of 10
Excellent
(11 reviews)
  • 377 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Room, River View

Relax in this inviting space with a large bed, desk, and comfortable seating area.

Superior Room, River View

10.0 out of 10
Exceptional
(11 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

About the neighborhood

Burgos

City center retreat .With a stay at this Burgos hotel, you'll be steps from La Merced Church and Burgos Teatro Principal. Arco de Santa Maria and Burgos Cathedral are also within half a mile (1 km).

What's nearby

  • Burgos Cathedral - 3 min walk - 0.2 miles
  • Plaza Mayor - 3 min walk - 0.2 miles
  • Burgos Castle - 6 min walk - 0.4 miles
  • Museum of Human Evolution - 8 min walk - 0.5 miles
  • University of Burgos - 4 min drive - 1.3 miles

Getting around

  • Burgos Station - 9 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 152 min drive

Restaurants

  • ‪Cerveceria Morito - ‬5 min walk
  • ‪La Mejillonera - ‬5 min walk
  • ‪Rincón de España - ‬5 min walk
  • ‪Confiteria Ibañez - ‬4 min walk
  • ‪En Tiempos de Maricastaña - ‬4 min walk

About this property

NH Collection Palacio de Burgos

4-star hotel perfect for exploring Burgos
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and 5 meeting rooms.

Public spaces have free WiFi. Event space at this hotel measures 495 square feet (46 square meters) and includes conference space. A fitness center, tour/ticket assistance, and laundry facilities are also featured at the business-friendly NH Collection Palacio de Burgos. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Burgos hotel is smoke free.

  • 1 building
  • 110 guestrooms or units
  • 4 levels
  • Meeting rooms
  • 495 sq ft of conference space
  • 46 sq m of conference space
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
NH Collection Palacio de Burgos offers 110 accommodations with minibars and safes. A pillow menu is available. Plasma televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Burgos hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (EUR 20.90 per day)
  • Limited onsite parking

Food and drink

  • Weekday buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 20.80 for adults and EUR 10.40 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Plasma TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 35 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 35 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 20.80 for adults and EUR 10.40 for children
  • Covered self parking fee: EUR 20.90 per day
  • Pet fee: EUR 35 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts major credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Nh Palacio Merced
Nh Palacio Merced Hotel
NH Collection Palacio Burgos Hotel
Collection Palacio Hotel
NH Collection Palacio Burgos
Collection Palacio
Nh Palacio De La Merced Hotel Burgos
Nh Hotels Burgos
Nh Hotel Burgos
Nh Collection Palacio Burgos
NH Collection Palacio de Burgos Hotel
NH Collection Palacio de Burgos Burgos
NH Collection Palacio de Burgos Hotel Burgos

Frequently asked questions

How close is NH Collection Palacio de Burgos to the airport?

NH Collection Palacio de Burgos is 4.8 mi (9-min drive) away from the Burgos (RGS-Villafria) airport, the closest popular airport to the property.

Does NH Collection Palacio de Burgos have an airport shuttle?

Airport shuttle services are not available at NH Collection Palacio de Burgos.

How close is NH Collection Palacio de Burgos to the beach?

This hotel is 2.9 mi (7-min drive) from Playa de Fuente Prior.

Does NH Collection Palacio de Burgos offer free breakfast?

Free breakfast isn’t provided at NH Collection Palacio de Burgos, but buffet breakfast is offered for a fee of EUR 20.80 for adults and EUR 10.40 for children.

Is there a casino at NH Collection Palacio de Burgos?

No, there is no casino at this hotel.

What time is check-in at NH Collection Palacio de Burgos?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at NH Collection Palacio de Burgos?

Free parking is not available at this hotel. Self parking is available for EUR 20.90 per day.

Does NH Collection Palacio de Burgos have a pool?

NH Collection Palacio de Burgos does not have a pool.

Does NH Collection Palacio de Burgos have a restaurant?

NH Collection Palacio de Burgos is home to Rincon de la Merced, which features local cuisine.

Does NH Collection Palacio de Burgos have a spa?

There are no spa services available at this hotel.

How close is NH Collection Palacio de Burgos to downtown Burgos?

NH Collection Palacio de Burgos is 0.5 mi away from Burgos.

NH Collection Palacio de Burgos Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 551 out of 838 reviews
Rating 8 - Good. 214 out of 838 reviews
Rating 6 - Okay. 42 out of 838 reviews
Rating 4 - Poor. 18 out of 838 reviews
Rating 2 - Terrible. 13 out of 838 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Julius, Los Angeles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a return visit to a property we last visited 5 years ago. Everything was very good except: we checked in online in advance and selected our favorite room location. On arrival at 15:30 (early) we were told it was not available. Disappointing. Dinner at the hotel was excellent, a surprise. Breakfast was not as elegant as 5 years ago, not a surprise.
Stayed 1 night in May 2025

10/10 Excellent

N. Fleetwood

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in May 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Just
Stayed 2 nights in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location and easy to find by car.

Great location across the river from the cathedral and old town. Plenty of bars and restaurants within walking distance.
Stayed 1 night in Apr 2025

10/10 Excellent

Bret

Stayed 2 nights in Apr 2025

10/10 Excellent

Todd

Stayed 1 night in May 2025

10/10 Excellent

Thelma Faith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Historic, confortable, convenient location. Fantas

Stayed 1 night in Apr 2025

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Riikka

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great dog-friendly hotel

Great dog-friendly hotel with excellent breakfast and convenient parking. The only minus for me was the cost of parking. Excellent location too and a fabulous dog walking route following the river starts from the hotel's doorstep. Would definitely say again. Note: If you are not comfortable parking somewhere where it is very tight, the hotel car park is not for you.
Stayed 1 night in Apr 2025

10/10 Excellent

Jemmel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location

Spacious, comfortable room Great location Highly recommend this hotel.
Stayed 2 nights in Apr 2025

8/10 Good

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Service was good. Room needs update.

8/10 Good

moris, Lake Worth

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Property is dated / rooms
Stayed 3 nights in Apr 2025

6/10 Okay

Yasmi

Stayed 1 night in Mar 2025

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Expensive pets

All good except the cost for the dog of €35, this is the highest we have paid. Also bar bill was extortionate
Stayed 1 night in Mar 2025

6/10 Okay

James

Business traveler
Liked: Staff & service
A beautiful building, but the room was in need of maintenance. Scruffy woodwork & broken plug Also the online check in and room selection was a waste of time as the receptionist gave me a different room
Stayed 1 night in Feb 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very comfortable and great location

Perfect location for exploring Burgos. The room was gracious and very comfortable. The parking was easy and onsite. Very comfortable bed and the bathroom was large as well has having a good size closet area. The hotel is nicely decorated with beautiful furniture and art. The bar in the lobby is nice for relaxing at the hotel. Many restaurants very close and the view the river front rooms (room 106) is very nice as well.
Stayed 2 nights in Feb 2025

10/10 Excellent

Loida

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso y muy bien ubicado
Stayed 1 night in Jan 2025

10/10 Excellent

JOSE

Stayed 2 nights in Feb 2025

8/10 Good

Bruno

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's not easy to find free parking around. The hotel is good but the beds don't match the quality and price of the hotel.Bed linen and bed sheets are rough and mattresses are hard.
Stayed 1 night in Feb 2025

10/10 Excellent

Magali

Stayed 1 night in Feb 2025

10/10 Excellent

MARCELLA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, the location is perfect!
Stayed 1 night in Jan 2025

8/10 Good

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Gustavo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, además de ser en sí mismo una atracción de la ciudad. Precio calidad excepcional.
Stayed 2 nights in Dec 2024

10/10 Excellent

Alba

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the place
Stayed 1 night in Dec 2024

8/10 Good

stefano, BROOKLYN

Stayed 5 nights in Nov 2024