2/10 Terrible
Yong
Oct 26, 2025
TERRIBLE RECEPTION WORST EVER
At check in, Q: Can I park there on street in front of your hetel? A: I don't know. Asked again, still I don't know. Q: Can we have a double bed? A: No. We are fully booked. (fair enough) Q: Can we have two keycards instead of one as we have two people. A: No. We don't have spare keycards. Then I said why I got NO on every single question I asked? You have 9.6 review points in hotels.com. The answer was "you can report to the website put your comments there". So now here it is.
We have been using hotels.com for more than10years booked 500+ hotels and a Gold member for some years. We have never had this kind of experience in any hotel before. This terrible experience made my stay in Sofia very unpleasant. Bad impression on Mercure, and bad impression on Sofia. SHAME.
Yong
Stayed 2 nights in Oct 2025

























