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ME Sitges Terramar

5.0 star property
5-star beachfront hotel near Sitges Beachfront

Choose dates to view prices

Photo gallery for ME Sitges Terramar

Relax by the ocean with a clear view from our pool area, surrounded by lounge chairs and umbrellas.
Enjoy meals with a view of the sea from this dining area, featuring a large table and six chairs.
Relax in a serene outdoor space with a tranquil view of the water.
Relax by the ocean with a clear view from this serene poolside area, featuring lounge chairs and thatched umbrellas.
Relax in this serene room with a large bed, TV, and seating area offering a sea view.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Pet friendly
  • Room service
  • Housekeeping

Explore the area

Map
Passeig Maritim, 80, Sitges, Barcelona, 08870
  • Terramar Golf Club
    ‪8 min walk‬
  • Sitges Beachfront
    ‪17 min walk‬
  • Balmins Beach
    ‪7 min drive‬
  • Barcelona (BCN-Barcelona Intl.)
    ‪29 min drive‬

Room options

View all photos for Junior Suite, Sea View (Xtra ME +)

2 bedrooms, premium bedding, minibar, in-room safe

Junior Suite, Sea View (Xtra ME +)

9.6 out of 10
Exceptional
(5 reviews)
  • 35 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior ME Sea View

2 bedrooms, premium bedding, minibar, in-room safe

Superior ME Sea View

10.0 out of 10
Exceptional
(1 review)
  • 398 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for ME, Superior Room, 2 Bedrooms, Connecting Rooms, Partial Sea View

ME, Superior Room, 2 Bedrooms, Connecting Rooms, Partial Sea View | 2 bedrooms, premium bedding, minibar, in-room safe

ME, Superior Room, 2 Bedrooms, Connecting Rooms, Partial Sea View

9.0 out of 10
Wonderful
(2 reviews)
  • 560 sq ft
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 4 Twin Beds

View all photos for Suite (Sea and City View, Beyond ME+)

Suite (Sea and City View, Beyond ME+) | 2 bedrooms, premium bedding, minibar, in-room safe

Suite (Sea and City View, Beyond ME+)

  • 1238 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Ultimate ME +)

2 bedrooms, premium bedding, minibar, in-room safe

Suite, 2 Bedrooms (Ultimate ME +)

  • 162 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Ultimate ME + Suite Sea View

2 bedrooms, premium bedding, minibar, in-room safe

Ultimate ME + Suite Sea View

  • 1743 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Room, Partial Sea View (Always ME)

Room, Partial Sea View (Always ME) | 2 bedrooms, premium bedding, minibar, in-room safe

Room, Partial Sea View (Always ME)

10.0 out of 10
Exceptional
(4 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for ME, Superior Room, Bathtub, Sea View

2 bedrooms, premium bedding, minibar, in-room safe

ME, Superior Room, Bathtub, Sea View

9.0 out of 10
Wonderful
(2 reviews)
  • 387 sq ft
  • Sea view
  • Sleeps 2
  • 2 Twin Beds and 1 King Bed

View all photos for ME, Superior Room, Connecting Rooms

2 bedrooms, premium bedding, minibar, in-room safe

ME, Superior Room, Connecting Rooms

  • 51 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room (ME City and Sea view, 2+2)

2 bedrooms, premium bedding, minibar, in-room safe

Superior Room (ME City and Sea view, 2+2)

  • 398 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Room, Garden View (Always ME)

Room, Garden View (Always ME) | 2 bedrooms, premium bedding, minibar, in-room safe

Room, Garden View (Always ME)

9.4 out of 10
Exceptional
(13 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room (ME, City and Sea view)

2 bedrooms, premium bedding, minibar, in-room safe

Superior Room (ME, City and Sea view)

9.0 out of 10
Wonderful
(2 reviews)
  • 398 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for ME, Studio, Sea View

ME, Studio, Sea View | 2 bedrooms, premium bedding, minibar, in-room safe

ME, Studio, Sea View

  • 592 sq ft
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds

View all photos for Studio, Sea View (ME+ Junior Suite, 2+2)

2 bedrooms, premium bedding, minibar, in-room safe

Studio, Sea View (ME+ Junior Suite, 2+2)

  • 538 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for ME, Superior Room, Partial Sea View

2 bedrooms, premium bedding, minibar, in-room safe

ME, Superior Room, Partial Sea View

9.8 out of 10
Exceptional
(8 reviews)
  • 280 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Studio, Sea View (Junior Suite ME+)

2 bedrooms, premium bedding, minibar, in-room safe

Studio, Sea View (Junior Suite ME+)

  • 538 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

About the neighborhood

Sitges

Beachside getaway.Steps from the hotel, you'll find Les Anquines Beach and Platja De Terramar. Also, Terramar Golf Club is within half a mile (1 km) and Sanctuary of Vinyet is within 2 miles (3 km).

What's nearby

  • Terramar Golf Club - 8 min walk - 0.4 miles
  • Sitges Beachfront - 17 min walk - 1.0 mile
  • San Sebastian Beach - 6 min drive - 2.0 miles
  • Aiguadolc Port - 7 min drive - 2.8 miles
  • Balmins Beach - 7 min drive - 2.8 miles

Getting around

  • Sitges Station - 9 min drive
  • Barcelona El Prat Airport (BCN) - 34 min drive

Restaurants

  • ‪Mare Nostrum - ‬4 min drive
  • ‪Sports Bar Sitges - ‬5 min drive
  • ‪Restaurante Can Marti - ‬5 min drive
  • ‪Restaurante Bar Kansas - ‬3 min drive
  • ‪Dino Gelats - ‬5 min drive

About this property

ME Sitges Terramar

5-star beachfront hotel near Sitges Beachfront
Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. After a day at the beach, enjoy amenities at ME Sitges Terramar like a complimentary children's club, an outdoor pool, and a children's pool.

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This luxury hotel also offers a fitness center, a rooftop terrace, and a garden. For a fee, parking is available.

This 5-star Sitges hotel is smoke free.

  • 1 building
  • 213 guestrooms or units
  • 8 levels
  • 3 bars or lounges
  • Meeting rooms
  • Built in 1932
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Dining venue
  • Swim-up bar
ME Sitges Terramar offers 213 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Smart televisions are featured in guestrooms.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Catalan, English, French, German, Italian, Russian, Spanish

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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured self parking on site (EUR 22 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 20 for adults and EUR 20 for children
  • 3 bars/lounges
  • A beach bar
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Children's pool
  • Fitness classes
  • Free children's club
  • Gym
  • Outdoor pool
  • Playground
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator (35 inch wide door)
  • Grab bar near toilet (28 inches high)
  • Low-height counter and sink (33 inches high)
  • Raised toilet seat (20 inches high)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch smart TV

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Heating (climate-controlled)
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 1 to June 30:
  • Children's club

Access methods

Staffed front desk

Pets

  • Pets: EUR 50 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 44 lbs per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.30 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 20 for adults and EUR 20 for children
  • Secured self parking fee: EUR 22 per day
  • Pet fee: EUR 50 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Parties and events are allowed on site
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. Parties and events are allowed on site. 
    This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá).

Property Registration Number HB-000061

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This hotel caters to LGBTQ+ guests.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Terramar
Hotel Terramar Sitges
ME Sitges Terramar Hotel
Terramar Sitges
ME Sitges Terramar Hotel
ME Sitges Terramar Sitges
ME Sitges Terramar Hotel Sitges

Frequently asked questions

How close is ME Sitges Terramar to the airport?

ME Sitges Terramar is 17.9 mi (34-min drive) away from the Barcelona El Prat Airport (BCN) airport, the closest popular airport to the property.

How much does it cost to stay at ME Sitges Terramar?

As of Jul 12, 2025, prices found for a 1-night stay for 2 adults at ME Sitges Terramar on Jul 27, 2025 start from $315.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does ME Sitges Terramar have an airport shuttle?

Airport shuttle services are not available at ME Sitges Terramar.

How close is ME Sitges Terramar to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does ME Sitges Terramar offer free breakfast?

Free breakfast isn’t provided at ME Sitges Terramar, but buffet breakfast is offered for a fee of EUR 20 for adults and EUR 20 for children. It's available on weekdays from 7:00 AM to 10:00 AM and weekends from 7:00 AM to 10:30 AM.

Is there a casino at ME Sitges Terramar?

No, there is no casino at this hotel.

What time is check-in at ME Sitges Terramar?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at ME Sitges Terramar?

Free parking is not available at this hotel. Self parking is available for EUR 22 per day.

Does ME Sitges Terramar have a pool?

ME Sitges Terramar features an outdoor pool and a children's pool.

Does ME Sitges Terramar have a restaurant?

ME Sitges Terramar is home to Beso Restaurant, which features Mediterranean cuisine, a beachfront location, and al fresco dining.

Does ME Sitges Terramar have a spa?

There are no spa services available at this hotel.

How close is ME Sitges Terramar to downtown Sitges?

ME Sitges Terramar is 0.6 mi away from Passeig Maritim.

ME Sitges Terramar Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 226 out of 348 reviews
Rating 8 - Good. 72 out of 348 reviews
Rating 6 - Okay. 28 out of 348 reviews
Rating 4 - Poor. 9 out of 348 reviews
Rating 2 - Terrible. 13 out of 348 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christina Felita-Simpao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

8/10 Good

deryck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2025

10/10 Excellent

charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff treated us like family they had not seen in a long time .
Stayed 1 night in Mar 2025

8/10 Good

Anand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for couples

Great views from room. The non private shower in the room causes some inconvenience as in our group there were a father and daughter and brother and sister. Ok for couples. At times the shower drain was emanating sewage smell
Stayed 1 night in Mar 2025

10/10 Excellent

Surelys

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with amazing views to enjoy and relax.
Stayed 1 night in Mar 2025

10/10 Excellent

Dylan

Stayed 1 night in Dec 2024

10/10 Excellent

Ryan

Stayed 6 nights in Sep 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern style, excellent views and spacious

A large, modern and welcoming hotel by the beautiful seafront of Sitges. There is a feeling of space in the lobby and the public areas are well-styled and softened with modern art and plants. The bar and restaurant both offer relaxation overlooking the sea. The staff were pleasant, welcoming and helpful. The room was comfortable and clean with beautiful views from the terrace (I had a room on the 6th floor directly overlooking the sea). I would say the corridors are a bit more basic-looking than the public areas and lobby, but that wasn’t a problem. The spa was closed during my stay (November). It doesn’t state this on some booking sites, so just be aware out of season. Also, it isn’t very clear what all the various room types are. I booked a 37m2 room on Hotels, although the same room type on the hotel website seemed to be 27m2. It’s something to do with the way each higher floor is set back from the one beneath. The breakfast was very good, if a little pricey at 35 quid per day. There was excellent choice though and the quality was great. There aren’t any cafes immediately outside, except for at the next hotel up when turning right out of the hotel. The pleasant and inspiring walk into town along the promenade is really lovely, flat, and takes about 20 minutes. For me, this was a real highlight. The museums are really good and interesting, as well as the old town. Overall, I had a really enjoyable 2 night stay and I would definitely return.
View from a 6th floor room
Day view from 6th floor room
The front of the hotel is steeped
From the entrance of the hotel, looking towards the town
Stayed 2 nights in Nov 2024

10/10 Excellent

Jonni

Stayed 1 night in Oct 2024

10/10 Excellent

Chastina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Grimur

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Christopher, London

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful hotel - our second visit. Lovely spacious room. Reception staff were lovely, however restaurant staff, particularly at breakfast, were aloof and almost rude at times.
Stayed 5 nights in Sep 2024

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such an amazing visit at this property, and it was made even better with the help of the Lifestyle Concierge staff Guillermo and Paula. Every day that we exited or entered the property, they would greet us with a smile and offer to help with any of our needs. I look forward to seeing them and visiting ME SITGES Terramar again soon.
Stayed 5 nights in Sep 2024

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Megan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was fine, nice area, however, the amenities were not available during our stay, we had issues with breakfast almost every morning and some of the staff were not the nicest, also there were weddings happening every single night here, one night the entire hotel smelled completely of cigarette smoke which was not great, the pool area was nice though and it is a short walking distance to the town center with local bus options right out front.
Stayed 3 nights in Sep 2024

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Simon

Stayed 3 nights in Sep 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing Stay

This was our first time at this hotel chain, and it did not disappoint. From the bar, restaurant, pool and rooftop; we had an amazing couples vacation.
Stayed 4 nights in Sep 2024

4/10 Poor

Pablo

Disliked: Amenities, property conditions & facilities
No one ever helped us with our luggage, the bellboy was busy chatting with his colleagues. The window of the balcony was in terrible conditions, almost impossible to open. Coffee is the worst quality. Breakfast was ok but we were expecting better quality, sometimes it’s better less quantity and focus on the quality. Overall, it’s not worthy to spend almost 400 euros with this accommodation. Everything feels cheap.
Stayed 1 night in Sep 2024

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
General quality, excellent breakfast, nice beach and pool bar, plus the roof top bar and views are special.
Stayed 6 nights in Sep 2024

8/10 Good

Richard, Boston

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to start. NOT a 5-star hotel. Highest: 4-Star. Arrived on Friday to be informed that there was no dry-cleaning or laundry available over weekends and holidays (as they send it all out to a third party). Asked for extra hangers for 2-connecting rooms — and eventually they said “no more” — but when asked at front desk, apparently they had extra for others, but not us (guess we reached our quota). They eventually were able to shut off the overhead LED lights in our connecting corridor (so the doors could be left open at night). Extra bath towels were provided (when asked for), but I saw only one wash cloth during my entire 10-day stay. The HDMI wall connection in one of the rooms did not work. The TV’s are fixed to the wall, some at odd angles — and do not swivel. The water pressure in the hand-held shower head needs to be increased (new beaded hoses?). Oh, and neither of the telephone handsets worked properly — had to use speaker-phone (and that was spotty). So, definitely not a 5-star hotel.
Stayed 10 nights in Aug 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very isolated location with lack of safety

Stayed 4 nights in Sep 2024

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property in nice location. A little far from town center. Food at property could have been better.
Stayed 3 nights in Sep 2024

6/10 Okay

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Amelia

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Poor Service for a 5*

I was looking forward to this stay having been to Sitges every year with family and decided to stay at this hotel as opposed to our usual on avenue Sofia. The reviews were excellent and therefore I had no apprehensions however we did not have the best experience. The hotel itself is beautiful and has great amenities, the bed was very comfortable and the room was lovely. What let this hotel down was the staff and service. Having stayed at 5* all over the world the attitude of the staff here fell far below expectations. At check in there was no friendly exchange and we were asked to make a secondary payment of €100 a night which was not an authorisation but a payment in addition to the cost of the stay, I accept there is often a deposit taken but this seemed excessive and the lady was adamant it was a hold even though I showed her the money had gone. Further the added amenities which are usually included at a 5* were all requiring further payment, which we could get over but not the attitude of the staff. They did not exchange pleasantries when you saw them around the hotel and when asking a question they merely gestured or were dismissive in their response. Not alot of effort was made to speak to us in English even though we attempted to speak in Spanish too.Lastly, we could see that some guests received a better service who were spanish and perhaps regulars, as their sun-beds were saved in advance of their arrival and catered to around the pool more often. Would not return.
Stayed 5 nights in Aug 2024