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"If it had not been for the Formula One race going on during my stay, this hotel would've been perfect. The only real setback with the Formula One Race
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A luxury stay in the heart of Singapore awaits you at Pan Pacific Singapore. Within just a 15-minute stroll, you'll find popular places like Singapore Flyer and Esplanade Theatres. Highlights at this family-friendly hotel include 5 restaurants, 2 outdoor swimming pools, and a full-service spa.
All 790 rooms feature LCD TVs with cable channels, and you can enjoy free WiFi, free wired Internet, and in-room childcare. Dining in is an option with 24-hour room service, and minibars provide refreshments. Premium linens welcome you to a good night's rest, and other nice touches include bathrobes and slippers. Coffee/tea makers, free newspapers, and free local calls are also available.
A day of pampering at St Gregory Spa can include deep-tissue massages, body wraps, and body scrubs along with access to the sauna and spa tub. The restaurant, Edge, serves Singaporean cuisine and is open for breakfast, lunch, and dinner. The hotel's own poolside bar and bar/lounge are nice places to enjoy a drink. Enjoy the 24-hour health club, steam room, kids' swimming pool, and pool loungers. Business amenities include 27 meeting rooms, a 24-hour business center, and limo/town car service. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and laundry facilities. Buffet breakfast is available. There's also the convenience of self parking.
Within a 20-minute walk of this 5-star Marina Bay hotel, attractions include Raffles City and Asian Civilisations Museum.
Pan Pacific Singapore ratings based on 16 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition0.0 out of 5.0
5 out of 5
Clean, comfortable, great location!
Pros:Close restaurants, Quiet
Cons:No free Internet
If it had not been for the Formula One race going on during my stay, this hotel would've been perfect. The only real setback with the Formula One Race was that the road going to the hotel was blocked off, so the traffic flow was ridiculous! The hotel itself was beautiful once you got inside. The staff was very nice and helpful. The room itself was very modern and clean. The bed was very comfortable and clean. The hotel was in easy walking distance to many local attractions, including Clark Quay and the Raffles Hotel. The subway is also very close by, so it's an easy jump to the Marina Bay Sands as well.
Posted by GoSeeTheWorld on Apr 13, 2011
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5 out of 5
Excellent location and service
Pros:Close restaurants, Quiet
Hotel is centrally located with easy access to stores and restaurants. The room was large with curtains to make the room completely dark. We arrived very early (2 am) from an extended flight and needed to sleep late before boarding a cruise. The bath area was very large and nicely laid out with a large shower.
The hotel is a very good value for the money. Would definitely stay there again.
Posted by travelgogo, from sacramento,CA on Feb 9, 2011
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5 out of 5
Awesome Experience
Pros:Free breakfast, Close restaurants, Quiet
The Pan Pacific is a beautiful hotel and the staff was helpful from the time I arrived until my departure. There's a mall attached to the hotel and restaurants are aplenty nearby. Also, it's within walking distance of the Singapore Flyer.
Posted by BKL09331, from Middle-East on Feb 8, 2011
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1 out of 5
Uncomfortable family vacation, only interested in your money
Pros:Quiet
Cons:Poor breakfast
You may be able to have a good time at this hotel on an unlimited expense account, but for a family trying to enjoy a vacation it was uncomfortable. We were charged for 8 days even though we only stayed 6 full nights. No room upgrades, free food, fruit basket, anniversary gift, nothing.
We arrived at 3:00am Saturday June 19 and tried to check in with the two ladies at the arrival desk. They seemed to resent us interrupting their paper shuffling and ignored us as long as possible. They begrudgingly assigned us a room, would only give us one room card even though there were three adults in the party, and only seemed interested in getting our credit card. I asked if I could get a refrigerator to store my insulin. I was told to put it in the minibar but not to move anything or we would be charged for it.
Even though we had the Do Not Disturb sign out, housekeeping rang our doorbell twice before 9:00am. They didn’t like being told to come back later, demanding to know what time we would be out of the room. During our stay housekeeping never seemed to comprehend that there were three people in the room – we never got more than two glasses or mugs. Sometimes there would be three sets of towels in the afternoon and a set would be removed by evening. The room was kept vacuumed but the bathroom floor was never washed.
The concierge desk was basically useless – little interest in helping, inaccurate directions, and poor English comprehension.
Tried the Global Kitchen for breakfast once, my wife and daughter looked at the buffet and walked out. I stayed and paid SG$41.20 for a plate of ice-cold food. There was an omelet station and some kind of meat under a heat lamp but no one there to serve. I couldn’t tell what I was supposed to be eating because the food labels were so small.
The only excellent service that we received was from the evening pool attendant. He even extended the awning over our chairs one night when it started raining.
Left at 1:00am the next Saturday night, same two ladies were at the arrival desk. We went to the departure desk and were ignored, finally someone told us to walk over to the arrival desk. They once again resented having their paper shuffling interrupted, wanted our credit card again, and asked if the SG$41.20 was all we charged.
With the excessive food prices and prominently displayed list of fees for taking anything from the room, we basically spent the week afraid to touch anything or ask anything for fear of incurring some outrageous bill.
Posted by KlingKlang, from Strongsville, OH on Feb 4, 2011
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5 out of 5
Pan Pacific Singapore
This was a great hotel. It was in the heart of everything. The rooms were fabulous with great views. We loved it here.
Posted by a verified traveler on Jul 17, 2010
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5 out of 5
Great hotel in Singapore
This was my second stay at the Pan Pacific. I was upgraded to a room with a balcony on the 29th floor with a beautiful view of Marina Bay. The room was smallish but comfortable and clean. Service was excellent. The only slight downside is that The MRT (subway) is not convenient to the hotel as of yet as the new line that will service the area is still being built.
Posted by a verified traveler on Apr 7, 2010
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5 out of 5
Wonderful hotel in gorgeous Singapore
The Pan Pacific is an ultra modern hotel, with a breathtaking lobby, exciting glass bubble elevators, and a perfect location for this very special city. The staff was very friendly, helpful, and welcoming. I was very impressed with the spacious room, the furnishings, the superb view, and one of the largest and nicest bathrooms I've ever encountered in my travels. Singapore is a very clean city, and the cleanliness theme is carried over very well with this hotel. Everything was clean and fresh. I give this hotel very high marks for total satisfaction in value and comfort.
Posted by a verified traveler on May 1, 2008
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5 out of 5
Tremendous Service
Traveled the world and have yet to see service at this level. From the taxi stand workers to the departure front desk, the level of service is un-matched. Simple eye contact with ANY employee will spark a willingness to help. Ultra clean rooms, nice property, incredibly friendly staff, simple internet usage etc. This is by far the place to stay in Singapore.
Posted by a verified traveler on Mar 5, 2008
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4 out of 5
Gd Location, Excellent Service etc
Great place for family retreat. Shopping malls are linked and sheltered. Excellent one stop service and do not fail to lift up to my stringent expectation. Will definitely be back again in the near future.
Posted by a verified traveler on Dec 16, 2007
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5 out of 5
food and wine
this hotel has some of the best japanese food and sake south of Japan at its Keyaki restaurant. great views from a high floor and a great wine cellar. enjoyed my stay, my gf loved it for its strategic shopping location. outside the hotel dont miss the pepper crab at Newtons Circus.
Pan Pacific Singapore offers its guests a full-service spa, 2 outdoor swimming pools, a 24-hour health club, and a steam room. There are 5 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet. A 24-hour business center, limo/town car service, and meeting rooms are available. There are 27 meeting rooms available. A children's pool, spa services, and multilingual staff are also featured at the luxury Pan Pacific Singapore. Parking is available for a fee. A complete renovation of Pan Pacific Singapore was completed in August 2012. Smoking is allowed in designated areas at this 5-star Singapore hotel.
1 building
790 guestrooms or units
35 levels
5 dining venues
25 conference rooms
Built in 1986
Bar by the pool
Bar or lounge
Coffee shop
Supervised kid's activities (surcharge)
Poolside lounge chairs
Business center (24 hours)
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Car service
Concierge
Wedding services available
Convenience store
Garden
Newspapers in lobby (free)
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Family Friendly Amenities
Number of outdoor pools - 2
Free WiFi
Children's pool
Grocery/convenience store
Laundry facilities
In-room childcare (surcharge)
Playground on site
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
, Free wired Internet
Parking
Self parking (surcharge)
Transport
Airport: Singapore (SIN-Changi) (18.8 km / 11.7 mi)
Parking: Self parking available for a surcharge
Room Amenities
Pan Pacific Singapore offers 790 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Minibar
In-room dining (24 hours)
LCD television
Cable channels
Premium channels
Movies for purchase
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Shower
Cribs (free)
Housekeeping (daily)
Newspapers (free)
Local calls (free)
Childcare in room (surcharge)
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
Guests can enjoy buffet breakfast for a fee.
Edge - This restaurant specializes in Singaporean cuisine and serves breakfast, lunch, and dinner.
Hai Tien Lo - This restaurant specializes in Asian cuisine and serves lunch and dinner.
Keyaki - This restaurant specializes in Japanese cuisine and serves lunch and dinner.
Rang Mahal - This fine-dining restaurant specializes in Indian cuisine and serves lunch and dinner.
Pacific Marketplace - This café specializes in international cuisine and serves breakfast, lunch, and dinner.
A revitalized tropical retreat, Pan Pacific Singapore welcomes guests with 2 large semi-circular outdoor pools with adjacent cabanas and sun loungers surrounded by tropical greenery and soothing water features. A family-friendly wading pool is ideal for younger guests and their parents.
Guests can also book a game or lesson at one of 2 tennis courts. The 24-hour fitness center boasts the latest equipment, and instructors are available on request to assist with customized training schedules. Tennis courts open from 8 AM-9 PM daily.
Offering a tranquil escape, St. Gregory Spa provides integrated spa services and traditional Chinese therapies. Guests can choose from a series of signature St. Gregory treatments, including deep tissue massage, reflexology and aromatherapy treatments, or step back in time and discover traditional rituals and healing therapies. Open 10 AM-10 PM daily.
If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.
In-room accessibility
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is 21
Special check-in instructions:
The Pacific Club will be closed from 8 PM-10:30 PM on December 31, 2017, in preparation for the New Year's Eve countdown party. For more details, please contact the office using the information on the reservation confirmation received after booking.
This property offers airport limousine service (surcharge). Guests must contact this property in advance to reserve the service. Contact the office using the information on the reservation confirmation received after booking.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pets
No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This property enforces a smart, elegant dress code for guests accessing the Pacific Club. For more details, please contact the office using the information on the reservation confirmation received after booking.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
Promotions
Pacific Club Room Benefits
Book a stay in a Pacific Club Room and receive the following added benefits:
Champagne breakfast at Pacific Club or buffet breakfast at Edge, from 6 AM to 11 AM
Afternoon tea
Evening cocktails and canapés
24-hour club service
Late check-out until 2 PM
Use of Pacific Club private dining rooms for up to 2 hours with prior reservation
50% off secretarial services at the Pacific Center
Pillow menu
Pressing and laundry of up to 2 pieces of clothing per night of stay (non-cumulative)
Complimentary non-alcoholic beverages from the in-room minibar
Guests over 12 years old are welcome at Pacific Club. Smart-elegant dress code applies. Full details at check-in. Restrictions may apply.
