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5.0 out of 5

"Location, location, location - centre of Orchard Road and a few steps to key shopping malls and Mt E hospital. Excellent staff service - despite it be ... " More

By a verified traveler on Tue 23 Jul 2019

Hotel Description

5-star luxury hotel near Orchard Road, connected to a shopping center

Heart of Singapore

At this Orchard hotel, you'll be well placed to visit Takashimaya Shopping Centre and The Paragon, both steps away. Orchard Road and ION Orchard are also within half a mile (1 km).

Multiple dining options

This luxury hotel includes 2 restaurants, an outdoor pool, and an outdoor tennis court. Traveling on business? Take advantage of the 13 conference rooms, free WiFi in public areas, and airport shuttle. Enjoy the fitness center and perks like free self parking.

Free WiFi, flat-screen TVs

The 1077 guestrooms feature free WiFi, flat-screen TVs with cable channels, and thoughtful touches like bathrobes and slippers. Other amenities include 24-hour room service, minibars, and free local calls.

Mystery Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$120* Per night/room Nov 30 - Dec 1

Superior Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Meritus Club Premier King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Regency Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Mandarin Orchard Singapore ratings based on 2 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mandarin Orchard Singapore

Everyone (1) Family (1)
5 out of 5

Posted by on Nov 19, 2019

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5 out of 5
Location, location, location - centre of Orchard Road and a few steps to key shopping malls and Mt E hospital. Excellent staff service - despite it being a v large hotel, very quick response to any requests eg. extra pillows, blanket, room service etc. Very good buffet breakfast and well managed for quick in and out despite there being so many people crowding in at same time. V efficient check in and check out. Ability to adjust to changed requests e.g. Diana in business floor desk got us switched to regular room very quickly and easily. Didn't like - tiny welcome lobby ground floor always a zoo of people, luggage, and transport. No business centre despite it being a mass tourism hotel.. Meritus bus floor a joke, no elevator access - you have to go up and down stairs to access - so totally not recommended.

Posted by on Jul 23, 2019

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Comment from Hotel Management

Jul 24, 2019 by Hotel Manager

Dear Sir/Madam Thank you for your 5-star review of Mandarin Orchard Singapore! Indeed, you are right that the hotel is ideally suited across the road from Mount Elizabeth Hospital; perfect for when coming to Singapore for medical needs. We are pleased to hear your expectations were met and we thank you for your assurance in our service. We will continue to strive to provide excellent Asian hospitality and aim to create the most comfortable environment for each and every one of our guest. For breakfast, the Club Lounge on level 39 serves only guests staying in Club Rooms to make your stay as comfortable as possible. For guests finding it difficult to take the stairs, breakfast may be served at level 38; please do ask for assistance if required. Thank you again for your valuable patronage to Mandarin Orchard Singapore and we look forward to have you stay again. Yours sincerely Danny Wong - Hotel Manager

About the Mandarin Orchard Singapore

Location 333 Orchard Road, Singapore, 238867

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Mandarin Orchard Singapore offers its guests an outdoor pool, an outdoor tennis court, and a fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 30000 square feet (2787 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Mandarin Orchard Singapore. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 5-star Singapore hotel.

  • 1077 guestrooms or units
  • 39 levels
  • 2 buildings
  • 2 dining venues
  • 30000 sq ft of conference space
  • 2787 sq m of conference space
  • Built in 1971
  • Bar or lounge
  • Coffee shop
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Changi Airport (SIN) (21.8 km / 13.6 mi)
  • Metro station: Somerset Station (0.6 km / 0.4 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Mandarin Orchard Singapore offers 1077 air-conditioned accommodations with minibars and safes. 40-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Electric kettle
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy local cuisine breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.

Bar on 5 - Onsite bar. Happy hour is offered.

Chatterbox - This restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner. Open daily.

Coffee and Crust - This café serves light fare only. Open daily.

Shisen Hanten - This restaurant specializes in Asian cuisine and serves lunch and dinner. Open daily.

Triple Three - This buffet restaurant specializes in Japanese cuisine and serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor tennis court, an outdoor pool, and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for SGD 150.0 per day.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: SGD 100.00 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: SGD 33 for adults and SGD 23 for children (approximately)
  • Airport shuttle fee: SGD 110.00 per vehicle (one way)
  • Valet parking fee: SGD 15.00 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: SGD 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mandarin Hotel Singapore Orchard
  • Mandarin Orchard Singapore
  • Mandarin Singapore Orchard
  • Mandarin Orchard Singapore Hotel Singapore
  • Mandarin Singapore
  • Meritus Mandarin Hotel
  • Meritus Mandarin Singapore
  • Singapore Mandarin
  • Mandarin Orchard Singapore Hotel
  • Mandarin Orchard Singapore Hotel
  • Mandarin Orchard Singapore Singapore
  • Mandarin Orchard Singapore Hotel Singapore

You should know

  • Mandarin Orchard Singapore offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.