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"ROOM. Very comfortable and well appointed.
CLEANLINESS.Both room & bathroom were clean and tidy. linen and towels readily provided. Staff were obligin
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By milton, from Perth. Western Australia. on Fri 04 Feb 2011
5-star luxury hotel near Orchard Road, connected to a shopping center
City center stay
At this Orchard hotel, you'll be well placed to visit Takashimaya Shopping Centre and The Paragon, both steps away. Orchard Road and Lucky Plaza are also within half a mile (1 km).
Multiple dining options
This luxury hotel includes 2 restaurants, an outdoor pool, and an outdoor tennis court. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Enjoy the fitness center and perks like free self parking.
Free WiFi, flat-screen TVs
The 1077 guestrooms feature free WiFi, flat-screen TVs with cable channels, and thoughtful touches like bathrobes and slippers. Other amenities include 24-hour room service, minibars, and free bottled water.
Mandarin Orchard Singapore ratings based on 8 Verified Reviews
Review Summary
4.2
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Mandarin Orchard Singapore
Everyone (1)Family (1)
5 out of 5
Posted by a verified traveler on Nov 19, 2019
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5 out of 5
Location, location, location - centre of Orchard Road and a few steps to key shopping malls and Mt E hospital. Excellent staff service - despite it being a v large hotel, very quick response to any requests eg. extra pillows, blanket, room service etc. Very good buffet breakfast and well managed for quick in and out despite there being so many people crowding in at same time. V efficient check in and check out.
Ability to adjust to changed requests e.g. Diana in business floor desk got us switched to regular room very quickly and easily.
Didn't like - tiny welcome lobby ground floor always a zoo of people, luggage, and transport. No business centre despite it being a mass tourism hotel.. Meritus bus floor a joke, no elevator access - you have to go up and down stairs to access - so totally not recommended.
Posted by a verified traveler on Jul 23, 2019
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Comment from Hotel Management
Jul 24, 2019
by Hotel Manager
Dear Sir/Madam
Thank you for your 5-star review of Mandarin Orchard Singapore!
Indeed, you are right that the hotel is ideally suited across the road from Mount Elizabeth Hospital; perfect for when coming to Singapore for medical needs. We are pleased to hear your expectations were met and we thank you for your assurance in our service. We will continue to strive to provide excellent Asian hospitality and aim to create the most comfortable environment for each and every one of our guest.
For breakfast, the Club Lounge on level 39 serves only guests staying in Club Rooms to make your stay as comfortable as possible. For guests finding it difficult to take the stairs, breakfast may be served at level 38; please do ask for assistance if required.
Thank you again for your valuable patronage to Mandarin Orchard Singapore and we look forward to have you stay again.
Yours sincerely
Danny Wong - Hotel Manager
1 out of 5
good location lousy service
Pros:location
Cons:No free Internet, Noisy, Poor breakfast, very very expensive
2 hours to check in
extremely tiny room compared to what was shown in the pictures
too busy elevators
average room service 30-40 minutes
food below average, better eat outside
Posted by mhmm, from saudi arabia on Feb 10, 2011
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5 out of 5
value, location & staff assistance was excellent.
Pros:Close restaurants, Quiet, location, free breakfast would be most appreciated, looking for comfort without big price tag i
ROOM. Very comfortable and well appointed.
CLEANLINESS.Both room & bathroom were clean and tidy. linen and towels readily provided. Staff were obliging and helpful.
SECURITY.Safe in the room. access to your room via the elevator with swipe type card stopped unwanted visitors wandering around the floors.
LOCATION.As we were accompanied by onther person who has limited walking power the location was perfect. he could return to hotel with ease and rest while we went about our business.
FOOD. We did not eat there as we were more interested in the local food however what was displayed looked very appertising.
RECEPTION. A little confusing initially as it is on 2 levels. Apart from that they we very assisting.
RETURN VISIT. We are looking to stay there again when we are in Singapore in October 2011.
Posted by milton, from Perth. Western Australia. on Feb 4, 2011
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5 out of 5
Convenient and accessible
Pros:close to shopping malls
Cons:No free Internet
I always choose to stay in Mandarin orchard everytime Im in Singapore whether it be for business of pleasure. It is soo convenient as it is very near to the MRT station and also very near to shopping centers. The staff are also very friendly. I would highly recommend this hotel to everyone planning to go and visit Singapore.
Posted by El1980, from Philippines on Feb 4, 2011
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5 out of 5
Great Place
I stayed at the Meritus for 8 days in May 2007. The place was fantastic and the front of house staff were excellent. The living orchids that are in the main foyer are spectacular. The rooms are well appointed with most (I think) having king sized beds. I could not really fault the Meritus at all. It is close to all of the major shopping areas on Orchard Road and a short walk to Somerset MRT. Great location and great service.
Posted by a verified traveler on Jun 5, 2007
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4 out of 5
Best dumplings just across the street
It is an OK hotel by world standards. Nothing wrong with it excpet it needs some remodeling. Breakfast buffet needs more varieties of foods.
Posted by a verified traveler on Mar 30, 2007
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4 out of 5
Happy traveller
the staff at this hotel gave 100% at all timesVery clean surroundingsMore western food would be an improvement as not everyone likes your traditional foods.
Mandarin Orchard Singapore offers its guests an outdoor pool, an outdoor tennis court, and a fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business center and limo/town car service are available. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Mandarin Orchard Singapore. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 5-star Singapore hotel.
1077 guestrooms or units
39 levels
2 buildings
2 dining venues
Bar or lounge
Coffee shop
Business facilities
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Car service
Tour and ticket information
Concierge
Wedding services available
Terrace
Newspapers in lobby (free)
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Family Friendly Amenities
Family property
Outdoor pool
Free WiFi
Outdoor tennis court
Laundry facilities
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Valet parking (surcharge)
Transport
Airport: Singapore (SIN-Changi) (21.8 km / 13.6 mi)
Metro station: Somerset Station (0.6 km / 0.4 mi)
Property shuttles: Airport shuttle and area shuttle
Parking: Free self parking; valet parking available for a surcharge
Room Amenities
Mandarin Orchard Singapore offers 1077 air-conditioned accommodations with minibars and safes. 40-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Singapore hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.
Minibar
In-room dining (24 hours)
Flat-screen television
Cable channels
Electric kettle
Shower
Housekeeping (daily)
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Connecting rooms available
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.
Bar on 5 - Onsite bar. Happy hour is offered.
Chatterbox - This restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner. Open daily.
Coffee and Crust - This café serves light fare only. Open daily.
Shisen Hanten - This restaurant specializes in Asian cuisine and serves lunch and dinner. Open daily.
Triple Three - This buffet restaurant specializes in Japanese cuisine and serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.
Nearby Activities
Recreational amenities at the hotel include an outdoor tennis court, an outdoor pool, and a fitness center.
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair accessible path of travel
Accessible bathroom
Wheelchair accessible parking
In-room accessibility
Braille or raised signage
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.
Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child stays free when using existing bedding.
Pets
No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Guests must contact this property in advance to reserve cribs/infant beds. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cribs/infant beds.
One child stays free
Debit cards not accepted
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Early check-in is available for a fee (subject to availability, amount varies)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Mandarin Hotel Singapore Orchard
Mandarin Orchard Singapore
Mandarin Singapore Orchard
Mandarin Orchard Singapore Hotel Singapore
Mandarin Singapore
Meritus Mandarin Hotel
Meritus Mandarin Singapore
Singapore Mandarin
Mandarin Orchard Singapore Hotel
Mandarin Orchard Singapore Hotel
Mandarin Orchard Singapore Singapore
Mandarin Orchard Singapore Hotel Singapore
You should know
Mandarin Orchard Singapore offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
Promotions
Special Phone Offer
Book a stay in any room or rate category, for travel anytime, and receive complimentary usage of Handy phone - a mobile device for Internet access, local calls, and international calls for up to 15 different countries.
Full details at check-in. Offer subject to availability. Offer may not be combined with other promotional offers. Other restrictions and blackout dates may apply.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
