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4.0 out of 5

"Everything was great except lack of hot water in the shower. " More

By a verified traveler on Fri 20 Sep 2019

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Hotel Description

4-star spa hotel near Tanglin Mall

Orchard stay

You'll be steps from Tanglin Mall and within a 10-minute walk of Gleneagles Hospital with a stay at this Orchard hotel. Forum The Shopping Mall and Palais Renaissance are also within half a mile (1 km).

Full-service spa, sauna

A full-service spa, 2 restaurants, and an outdoor pool are all featured at this smoke-free hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the gym and perks like free self parking.

Free Internet, LCD TVs

The 565 guestrooms offer free WiFi and free wired Internet, LCD TVs with satellite channels, and thoughtful touches like bathrobes and slippers. 24-hour room service, free newspapers, and free local calls are also available.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$105* Per night/room Feb 22 - Feb 23

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room (Roarsome Staycation Package)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room (Roarsome Staycation Package)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

JEN Singapore Tanglin by Shangri-La (SG Clean) ratings based on 1 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for JEN Singapore Tanglin by Shangri-La (SG Clean)

Couples (1)
4 out of 5
Everything was great except lack of hot water in the shower.

Posted by on Sep 20, 2019

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Comment from Hotel Management

Sep 27, 2019 by hjtsgm

Dear Bill, thank you for the review. We are very sorry about the hot water which had since been rectified. We are glad that overall, it was a great stay. Looking forward to welcoming you back . Best regards, Vathsala Subramaniam, General Manager

About the JEN Singapore Tanglin by Shangri-La (SG Clean)

Location 1A Cuscaden Road, Singapore, 249716

Property Features

JEN Singapore Tanglin by Shangri-La (SG Clean) offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and limo/town car service. A children's pool, a fitness center, and a sauna are also featured at the business-friendly JEN Singapore Tanglin by Shangri-La (SG Clean). You'll have access to the health club at a partner property. Self parking is free. This 4-star Singapore hotel is smoke free.

  • 565 guestrooms or units
  • 18 levels
  • 2 dining venues
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

JEN Singapore Tanglin by Shangri-La (SG Clean) offers 565 air-conditioned accommodations with safes and complimentary newspapers. LCD televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily. Renovation of all guestrooms was completed in December 2015.

  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Electric kettle
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

J65 - This restaurant serves breakfast, lunch, and dinner.

Ah Hoi's Kitchen - This restaurant specializes in Singaporean cuisine and serves lunch and dinner.

24-hour room service is available.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site

Spa Services

Spa at Traders Hotel has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchairs available on site
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at noon

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for SGD 106.0 per night.

Pet Policy

  • Pets and service animals are not allowed at JEN Singapore Tanglin by Shangri-La (SG Clean)

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of SG Clean (Singapore) and Shangri-La Cares (Shangri-La). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Car recommended
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines SG Clean (Singapore)
  • Property follows a brand or regulatory agency's sanitization guidelines Shangri-La Cares (Shangri-La)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: SGD 32.00 for adults and SGD 16.00 for children (approximately)
  • Rollaway bed fee: SGD 106.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Traders
  • Hotel Traders Singapore
  • Singapore Hotel Traders
  • Singapore Traders
  • Singapore Traders Hotel
  • Traders Hotel
  • Traders Singapore
  • Traders Singapore Hotel
  • Hotel Jen Tanglin Shangri-La
  • Jen Tanglin Singapore Shangri-La
  • Jen Tanglin Shangri-La
  • Hotel Jen Tanglin Singapore by Shangri La
  • Hotel Jen Tanglin
  • Jen Tanglin Singapore
  • Jen Tanglin
  • Hotel Jen Tanglin Singapore (Formerly Traders Hotel)
  • Traders Hotel Singapore
  • Hotel Hotel Jen Tanglin Singapore by Shangri-La Singapore
  • Singapore Hotel Jen Tanglin Singapore by Shangri-La Hotel
  • Hotel Hotel Jen Tanglin Singapore by Shangri-La
  • Hotel Jen Tanglin Singapore by Shangri La
  • Hotel Jen Tanglin Singapore Shangri-La
  • Hotel Jen Tanglin Shangri-La
  • Jen Tanglin Singapore Shangri-La
  • Jen Tanglin Shangri-La
  • Hotel Jen Tanglin Singapore by Shangri-La Singapore
  • Hotel Jen Tanglin Singapore
  • Hotel Jen Tanglin Singapore (Formerly Traders Hotel)
  • Traders Hotel Singapore
  • Jen Tanglin Singapore Shangri
  • JEN Singapore Tanglin by Shangri La
  • Hotel Jen Tanglin Singapore (SG Clean)
  • Hotel Jen Tanglin Singapore by Shangri La

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.