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Side Crown Serenity Ultra All Inclusive

Beachfront hotel near Side West Beach

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Photo gallery for Side Crown Serenity Ultra All Inclusive

Indoor pool, 2 outdoor pools, sun loungers
Property video
Property grounds
Buffet
Couples treatment rooms, sauna, hot tub, steam room, Turkish bath

Reviews

5.6 out of 10

Popular amenities

  • Parking available
  • Pool
  • Bar
  • All inclusive
  • On private beach
  • Breakfast included

Explore the area

View in a map
Sancak Mah.47.Sok.27.Cadde, 1/1, Manavgat, Antalya Region, 07600
  • Side West Beach
    ‪10 min walk‬
  • Aquapark
    ‪3 min drive‬
  • Süral Shopping Center
    ‪3 min drive‬
  • Antalya (AYT-Antalya Intl.)
    ‪51 min drive‬

Room options

View all photos for Economy Room

1 bedroom, free minibar, desk, soundproofing

Economy Room

  • 32 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Quadruple Room

1 bedroom, free minibar, desk, soundproofing

Deluxe Quadruple Room

  • Sleeps 4
  • 1 Queen Bed and 2 Large Twin Beds

View all photos for Standard Room

View from room

Standard Room

  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room

1 bedroom, free minibar, desk, soundproofing

Family Room

  • 473 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Large Twin Beds

View all photos for Standard Room, Pool View

View from room

Standard Room, Pool View

  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed

About the neighborhood

Side

On the beach.Within 2 miles (3 km) of this Manavgat hotel, you'll find Side West Beach and Aquapark. Süral Shopping Center and Genel plaj are also within 3 miles (5 km).

What's nearby

  • Side West Beach - 10 min walk - 0.6 miles
  • Aquapark - 3 min drive - 1.7 miles
  • Süral Shopping Center - 3 min drive - 1.9 miles
  • Side East Beach - 17 min drive - 10.0 miles
  • Side Harbor - 18 min drive - 10.5 miles

Getting around

  • Antalya Intl. Airport (AYT) - 54 min drive

Restaurants

  • ‪Titanic Cafe&Bar - ‬5 min walk
  • ‪Teracce Elit Resort Restaurant - ‬6 min walk
  • ‪Clup Magic Life Lobby Bar - ‬14 min walk
  • ‪Magico mainrestaurant - ‬14 min walk
  • ‪Kaf Es Cafe Bar - ‬9 min walk

About this property

Side Crown Serenity Ultra All Inclusive

Beachfront hotel near Side West Beach
Side Crown Serenity Ultra All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the sand beach. For a free ride to the surf and sand, catch the hotel's complimentary beach shuttle. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Side Crown Serenity Ultra All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 poolside bars, a beach bar, and a bar/lounge. WiFi and wired Internet are available in public spaces for a fee. This all-inclusive hotel also offers a complimentary children's club, a children's pool, and a steam room.

Smoking is allowed in designated areas at this Manavgat hotel.

  • 346 guestrooms or units
  • 4 levels
  • 2 buildings
  • 2 bars by the pool
  • 8934 sq ft of conference space
  • 830 sq m of conference space
  • Built in 2013
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Dining venue
Side Crown Serenity Ultra All Inclusive offers 346 air-conditioned accommodations with free minibar items and complimentary bottled water. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include showers, slippers, and hair dryers. In-room wireless Internet access is available for a surcharge. Housekeeping is provided daily.

The onsite spa has couples treatment room(s). Services include hot stone massages and body treatments. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Languages

English, German, Russian, Turkish

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  • Hot Tub
  • Breakfast included
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Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Internet

  • Available in all rooms: WiFi (EUR 2 per day)
  • Available in some public areas: WiFi (EUR 2 per day); wired internet (surcharge)

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free beach shuttle
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide

Accessibility

  • No elevator

Room amenities

Entertainment

  • 32-inch flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

This property is closed from November 17 2025 to March 31 2026 (dates subject to change).
The following facilities are closed seasonally each year. They will be closed from November 1 to March 31:
  • Bar/Lounge
  • Beach
  • Children's club
  • Dining venue(s)
  • Fitness facilities
  • Laundry facilities
  • Meeting facilities
  • Parking area
  • Sauna
  • Spa
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Side Crown Serenity Ultra All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 13 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: EUR 2 per day (rates may vary)
  • Fee for wireless internet in public areas: EUR 2 per day (rates may vary)
  • Fee for wired internet in public areas: EUR 2 per day (rates may vary)
  • Airport shuttle fee: EUR 80 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation.

Property Registration Number 13309

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 13 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Crown Serenity All Inclusive
Crown Serenity All Inclusive Hotel
Side Crown Serenity All Inclusive
Side Crown Serenity All Inclusive Hotel
Side Crown Serenity Resort
Crown Serenity Resort
Side Crown Serenity
Crown Serenity
Crown Serenity All Inclusive All-inclusive property
Side Crown Serenity All-inclusive property
Crown Serenity All-inclusive property
Side Crown Serenity – All Inclusive
Side Crown Serenity Hotel
Crown Serenity Hotel
Side Crown Serenity All-inclusive property
Crown Serenity All-inclusive property
Crown Serenity
All-inclusive property Side Crown Serenity Side
Side Side Crown Serenity All-inclusive property
All-inclusive property Side Crown Serenity
Side Crown Serenity Side
Side Crown Serenity – All Inclusive
Side Crown Serenity All Inclusive
Side Crown Serenity Inclusive
Side Crown Serenity
Side Crown Serenity Ultra All Inclusive Hotel
Side Crown Serenity Ultra All Inclusive Manavgat
Side Crown Serenity Ultra All Inclusive Hotel Manavgat

Frequently asked questions

How close is Side Crown Serenity Ultra All Inclusive to the airport?

Side Crown Serenity Ultra All Inclusive is 34.4 mi (54-min drive) away from the Antalya Intl. Airport (AYT) airport, the closest popular airport to the property.

Does Side Crown Serenity Ultra All Inclusive have an airport shuttle?

Side Crown Serenity Ultra All Inclusive offers an airport shuttle 24 hours a day, for a charge of EUR 80 per vehicle, one way.

How close is Side Crown Serenity Ultra All Inclusive to the beach?

This hotel is on a private beach. Don't forget your sunscreen! The beach is closed seasonally each year from November 1 to March 31.

Does Side Crown Serenity Ultra All Inclusive offer free breakfast?

Side Crown Serenity Ultra All Inclusive offers free buffet breakfast every day from 7:00 AM to 10:00 AM.

Is there a casino at Side Crown Serenity Ultra All Inclusive?

No, there is no casino at this hotel.

What time is check-in at Side Crown Serenity Ultra All Inclusive?

Check-in start time: 2:00 PM; Check-in end time: midnight.

Is there free parking at Side Crown Serenity Ultra All Inclusive?

Free parking is not available at this hotel.

Does Side Crown Serenity Ultra All Inclusive have a pool?

Side Crown Serenity Ultra All Inclusive features 2 outdoor pools, an indoor pool, and a children's pool. The pool is closed seasonally each year from November 1 to March 31.

Does Side Crown Serenity Ultra All Inclusive have a restaurant?

Yes, there is a restaurant on site. The dining venue(s) will be closed seasonally each year from November 1 to March 31.

Does Side Crown Serenity Ultra All Inclusive have a spa?

This hotel has a spa, which features hydrotherapy, aromatherapy, and hot stone massages.

How close is Side Crown Serenity Ultra All Inclusive to downtown Manavgat?

Side Crown Serenity Ultra All Inclusive is 0.3 mi away from Gundogdu.

Side Crown Serenity Ultra All Inclusive Reviews

Reviews

5.6
Rating 10 - Excellent. 4 out of 35 reviews
Rating 8 - Good. 8 out of 35 reviews
Rating 6 - Okay. 6 out of 35 reviews
Rating 4 - Poor. 10 out of 35 reviews
Rating 2 - Terrible. 7 out of 35 reviews

5.6/10

Cleanliness

5.6/10

Staff & service

4.0/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Staff & service
I only stayed at the hotel for 1 nights, the food and drink were excellent. Our room wasn't ready until 2pm, but it wasn't a problem as I was happy sitting around the pool. The pool is quite small and can be very noisy. I can't complain too much as I had an excellent deal and it was cheaper to stay in the hotel than go out for a meal.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel

We stayed in this hotel for 12 nights. Good room. Good food. Good service. Very comfortable. It's worth the money. We will come again.
Stayed 12 nights in May 2018

6/10 Okay

Bogdan

Liked: Cleanliness
Disliked: Staff & service

Not what I expected

A high price for a room at this facility, considering the fact that the beach is pretty far away. The personnel is not very friendly.
Stayed 4 nights in Jun 2017

8/10 Good

Halit Emre

Stayed 5 nights in Jul 2022

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Außer das die Zimmer anständig sauber gemacht wurden war alles miserabel, es warten versteckte Kosten fallen wie z.b w-lan kostet im Zimmer 1€ Pro Tag Mann hat nur in der Lobby kostenfreies w-lan was aber kaum Empfang hat. Ab 24.00 Uhr bis morgens 10.00 Uhr kosten die Getränke es war mehr ein all you can Drink als all inklusive. das Mittag essen und Abend essen war fast immer das gleiche 7 Tage lang. Zum Frühstück bekommt man nicht mal Mineralwasser weil die Bar noch nicht geöffnet ist. Als wir die Managerin über diese ganzen Vorfälle angesprochen haben sagt sie uns über die zusätzlichen Kosten wurde eigentlich Expedia und co. Informiert. Nie wieder crown Kette.
Stayed 7 nights in Jul 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Hotellet var normalt . Personalen var trevliga och hjälpsamma oc maten var normalt . Enda hotellets negativa var den hade inte sin egen sterand och man måste pråmenera eller ta minibussar
Stayed 1 night in May 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 1 night in May 2019

6/10 Okay

Tore

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Vaskedama stjal barnetøy vi kjøpt två dager på rad, helt oakseptabelt til trots at vi fikk det igjen...
Stayed 14 nights in Apr 2019

2/10 Terrible

bilge, århus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ingen service

Vores aircon virkede ikke og de vil ikke lave det. Dårlig mad og meget lang kø ved alt. Pomfritter skal man vente ca 8-10 min på og vil du have pizza er det 15-20 min osv. Dårlige værelser. For få personale og dem der er der gider ikke at hjælpe med noget. Absolut ikke 5 stjerner værd højs 3.
Stayed 5 nights in Jul 2018

8/10 Good

Sajjad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

2/10 Terrible

Mehmet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Berbat

Lobide karşılama yok. Otele gidiyorsunuz muhatap olabileceğiniz kimse yok mini barlar günlük doldurulmuyor kat görevleri oda temizliğine yetişemiyor öğlen ve akşam yemekleri çok kötü aşçılara soru sorduğumuzda bir tek dayak yemediniz kalıyor lobide bulunan mini barda çalışan görevliler Çok kalitesiz
Stayed 4 nights in Jun 2018

10/10 Excellent

Orkun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

4/10 Poor

Murat

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Tavsiye etmiyorum.

Otel genel olarak fena değil. Dar alanda olması dezavantaj. Yürüyüş falan yapacağınız yer yok. Yemekler idare eder. İki eleştirim oldu: 1. Havuzda pislik vardı !!!(müşteri kabahati aslında) 2. Plaj restoran bölümünde personel gayet rahat küfürlü konuşuyordu. Resepsiyon ve lobi bar personeli çok ilgiliydi. Başka çalışanla tanışmadık zaten. Oda güzeldi.temizlik iyiydi. Küvet yoktu (herkesin tercihi farklı olabilir) , havlu terlik bulunmadığı söylendi. Ancak bir daha gitmeyi düşünmüyorum.
Stayed 2 nights in Jun 2018

8/10 Good

Ahmet

Liked: Cleanliness, staff & service
Disliked: Room comfort

Kalitesi yükseltilebilir

Otel konumu iyi deniz e 1 km mesafesi var servis ile ulaşım sağlanıyor Yatakların değişmesi lazım ve ebatlari küçük Yemekler güzel havuz güzel animasyonlar güzel tekrar tercih etmem için öncelikle yataklarin boyutu ve yenilenmesi lazım oda temizliği gayet iyiydi servis elemanları ilgililerdi lakin şef lerin talimatları ortalıkta yapmaları uygun değil
Stayed 3 nights in May 2018

4/10 Poor

Arif

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Negative Überraschung

Reception Angemeldet und sollte 11-12 Uhr übergeben werden, war erst 16 Uhr fertig. Keine Sauberkeit in der ganzen Anlage, kein Service, Zimmer werden alle 3 Tage sauber gemacht, Toiletten und Aufzüge Beschädigt und von 4 Funktionieren 2 Aufzüge, nur ein Schattelbus ans Meer, Zimmer telefonate und Wlan keine Funktion und auf Reklamation keine Reaktion. Essen war 7 Tagelang gleiches Menue. Nie wieder :( . Schade.
Stayed 7 nights in Aug 2017

4/10 Poor

Murat

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Paranizla Rezil olmayin

Paranizla rezil mi olmak istiyorsunuz ? Kahve istediginizde çay mi gelsin istiyorsunuz ? Otel in kendi personeli tarafindan birdaha buraya gelmeyin lafini duymak mi istiyorsunuz ? Yemek lerden zehirlenip Wc de mi yatmak istiyorsunuz ? Internet ceksin diye dua mi etmek istiyorsunuz ? Tam size gore. Birde iphone 5s telefonum calindi,jandarma geldi vs buda cabasi
Stayed 3 nights in Aug 2017

6/10 Okay

murat

Disliked: Cleanliness, property conditions & facilities, room comfort

Beğenmedim

23 Ağustos 2017 de balayı için konakladık fiyatına göre çok da iyi değildi personel davranışları dışında beş para etmez pek tercih edilmesi gereken bir yer değil
Stayed 3 nights in Aug 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 yildizli otel 3 yildiz hizmet

kim vermiş merak ediyorum 5 yildizi memnuniyetsiz personelle hiizmet kalitesi bu kadar olur. Her şey kalitesi düşük malzemeyle yapilmis. O hamburger koftesi denen seyi neden yapiyorlar merak ettim. Iyi denecek seyler 2 kisilik animasyon ekibinin 10 kisilik hizmet vermesi. demleme cay olmasi.
Stayed 6 nights in Jul 2017

2/10 Terrible

ahmet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hayal kırıklığı

Otele giriş için oda temiz olmadığından dolayı 1 saat bekletildik .Sonrasında odaya giriş yaptığımızda odanın temizlenmediğini gördük ,otel yönetimine durumu bildirdik,yetkililer otelin çok yoğun olduğunu söyleyip özür dilediler yeniden temizlediler ve nihayetinde odaya yerleştik .Otel 5 yıldızlı bir otele göre hayal kırıklığı 3 yıldızı bile hak etmiyor .Orada bizim gibi hayal kırıklığına uğramış birkaç aile ile de tanışma fırsatımız oldu.Bir haftalık tatilimizin 5. gününde akşam yemeğinde eşimin aldığı taze yeşilliklerin içerisinden canlı solucan çıktı.Otel personeline gösterdik ,yine özür dilediler ve sebzeler taze olduğu için zaman zaman bu tür durumların normal olduğunu söylediler. Havuz yeteri kadar temiz değil ,Odamıza çıkmak için kullandığımız asansör kapısı sürekli arızalanıyordu en sonunda bir rus ile birlikte asansörde de kaldık.Hizmet kalitesi çok kötü ,personel yetersiz ,temizlik çok kötü .Tavsiye etmiyorum .
Stayed 6 nights in Jun 2017

2/10 Terrible

rune

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jun 2017

4/10 Poor

yasmeen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

More like an 2+ hotel

Staff with poor English Rude cleaning lady Bad or no cleaning of the room Minibar not refilled everyday even if it was all inclucive "5 star" hotel means good service and we can not say it was any kind of service

10/10 Excellent

mehenni, paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super pour toute les famille et jeune

C est vraiment un beau séjours en famille on mange bien navette gratuite Plage on peut manger et boire à la plage c est gratuit quand vous avez le tout inclus chambre familiale avec séparation chambre toboggan et une autre piscine pour les enfants bébé Hamam gratuit sana aussi animation toute la journée même le soir partie du 4 août au 24aout

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Staff & service

Keine 5 Sterne

Dieses Hotel hat wirklich keine 5 Sterne verdient: Das Essen im Restaurant schmeckte mehrheitlich künstlich, Mitarbeiter waren nicht bei guter Laune, an den Bars steht man sehr lange an bis endlich jemand kommt, der Pool wurde in den 11 Tagen, wo ich dort war, nicht 1 Mal geputzt, das Animationsprogramm war schwach, wenn man an der Rezeption etwas fragt, heisst es öfters "I don't know". Ich weiss wirklich nicht, wo diese 5 Sterne herkommen. Ein grosses Lob aber an die Putzfrauen, die Zimmer wurden auf Wunsch auch jeden Tag neu gemacht. Ich komme auf keinen Fall wieder.

8/10 Good

burak

Liked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Jacob, Danmark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A terrible place with lousy service

Crown Serenity was really bad. Starting with Check-in, where we were met with arrogance. We were assigned a room with bed space for only three persons. We had booked and payed for a room for four people. Next morning we tried to complain. We were met with more arrogance. At first there were no rooms left with the capacity I had bought. Then I tried to cancel the stay and only pay for the first night, but that was not an option. Suddenly they found a larger room. That would cost me more… The location of the Hotel was a surprise. Crown Serenity is located at very outskirts of the Side area, not in the center of the area as shown on the website! This complaint was dismissed totally by the Hotel. We had no housekeeping in the room for the first four days, even though I asked for it at the reception repeatedly. Finally, I hijacked one of from housekeeping in the hall way and had her make up our room. The Restaurant and bars were grossly understaffed. That led to lots of guests standing in line all over the place. There were neither snacks or ice cream in the pool area, even though the hotel runs an All-Inclusive concept. Conclusion: Crown Serenity is a terrible Hotel! I should rate it one star, but will a second star in respect for the wonderful sunny weather….