2/10 Terrible
Cali
Traveled with family
Apr 2, 2025
Rude and NO HOSPITALITY
I will say that I have never experienced such terrible customer service nor have I been treated with such disrespect!! Indian girl at the front desk has a bad chip on her shoulder.
Paid for the room through hotel.com just an hour before I tried to checkin. Receipt showed i just needed to pay the resort fee when I got to hotel for $13. I get to the hotel with a twenty ar bill to cover the $13. The girl at the desk very rudely told me they need $200 for incidentals. Since i used ALL the money I had paying for the room, I didnt have the additional funds. NO WHERE ON THE PARTNER SITE say ANYTHING about an additional refundable fee. Otherwise I wouldnt have made the reservation for this property. I had called a family member to ask if they woukd be willing to give their cc over the phone ....but the very unfriendly girl wouldn't take it. Because I couldnt check in without paying 200 more and it was non refundable, I lost out on ALL the money I had. And front desk actually told me" it is what it is". I can understand having been charged for the room forfeited for a no show...but i showed up.
My 3 year old granddaughter and I had to sleep in my car.
Cali
Stayed 1 night in Mar 2025