4/10 Poor
Jess M.
Mar 7, 2026
Disliked: Cleanliness
The location of this property in Shoal Bay is great, and there is ample parking for up to three cars, which was very convenient. Unfortunately, aside from these positives, we were disappointed with the overall presentation and condition of the property.After paying nearly 5,000 for a week’s stay, we expected a much higher standard of cleanliness and maintenance. The house was unclean and in need of a deep clean. Walls and surfaces had marks and splatters, the couch was heavily stained, outdoor furniture was filthy, and the pool area was overgrown with weeds and low on water.Maintenance issues were numerous. Both kettles were rusted, so we had to buy our own, the upstairs toilet ran continuously, the bathroom sink drained slowly, a curtain rod had fallen off, a back door barely closed, blinds didn’t function, and a mattress had a spring protruding that caused a cut finger. Rat droppings were found in the garage, and there was mould in the shower silicone.After complaining, the real estate organised a plumber and issued a small refund, but in our opinion, it wasn’t adequate given the number of issues.While the location and parking are excellent, the property was not presented to the standard expected for a holiday rental at this price point and our experience was not so great. We would definitely not book this house again.
Jess M.
Stayed 7 nights in Feb 2026