2/10 Terrible
Diane
Traveled with family
Oct 1, 2025
We were there for an interview at Northwestern College. When we entered the room I realized the window didn’t lock. I was offered a “stick” to secure it. It wasn’t even long enough to keep window from opening. If it weren’t on the first floor I probably would have overlooked it. One staff member offered us a refund since they didn’t have another room to offer us. I went to ask my daughter then returned to find another staff member working. He refused the refund because the city was safe and a broken lock was no big deal. When I explained another staff had offered a refund he became agitated and asked if I understood English. No way I would stay there after that. Terrible customer service.
Diane
Stayed 1 night in Sep 2025



















