"Every thing good need more kindly service from start to finish specialty after checkout when I ask my bag from storage no more service they said do yo ... " More
Heart of Seoul
A stay at this Myeongdong hotel places you steps from Seoul City Hall and a 5-minute walk from Lotte Department Store. Myeongdong Street and Cheonggyecheon are also within half a mile (1 km).
Luxury amenities
A full-service spa, 5 restaurants, and an indoor pool are all featured at this luxury hotel. Families will appreciate the onsite laundry facilities and supervised childcare. Enjoy the health club and perks like free self parking and free WiFi.
Free Internet, comfy beds
The 1015 individually decorated guestrooms offer free WiFi and free wired Internet, as well as comfy beds. Flat-screen TVs come with satellite channels, and other amenities include 24-hour room service and refrigerators.
Sep 3, 2019 by Jason S. CHO
Dear Guest, Warm hearted greetings from Lotte Hotel Seoul. First of all, I am grateful for your stay at our Lotte Hotel Seoul and would like to thank you for spending your time to share your review. I would also like to deeply apologize for the inconveniences caused to you regarding the services provided by our staff. We will reinforce staff training and do our best to not repeat the such service from happening again. Also, we will strive to make your next stay much more satisfactory by providing the most comfortable and exceptional services. Lastly, once again thank you very much for staying at our Lotte Hotel Seoul and I will be more than happy to see you again soon in the near future. Sincerely yours, Jason S. CHO General Manager Lotte Hotel Seoul
Lotte Hotel Seoul offers its guests a full-service spa, an indoor pool, and a health club. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business center and limo/town car service are available. A sauna, tour/ticket assistance, and multilingual staff are also featured at the luxury Lotte Hotel Seoul. An airport shuttle at scheduled times is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 5-star Seoul hotel.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi
Free self parking , Valet parking (surcharge)
Lotte Hotel Seoul offers 1015 air-conditioned accommodations with minibars and safes. Each accommodation is individually decorated. Pillowtop beds feature premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.
For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.
Lotte Hotel Seoul has 5 restaurants on site.
24-hour room service is available.
Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Sulwhasoo Spa . Services include massages.
The spa is open select days.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The property’s sauna, swimming pool, and golf area are closed on the last Monday of every month.
This property’s breakfast may be served a la carte instead of buffet-style.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests. This property affirms that it follows the cleaning and disinfection practices of CESCO (S. Korea).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
For the benefit of our customers, we have provided a rating based on our rating system.