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"Every thing good need more kindly service from start to finish specialty after checkout when I ask my bag from storage no more service they said do yo ... " More

By a verified traveler on Mon 02 Sep 2019

Hotel Description

5-star luxury hotel near Seoul City Hall, connected to a shopping center

Heart of Seoul

A stay at this Myeongdong hotel places you steps from Seoul City Hall and a 5-minute walk from Lotte Department Store. Myeongdong Street and Cheonggyecheon are also within half a mile (1 km).

Luxury amenities

A full-service spa, 5 restaurants, and an indoor pool are all featured at this luxury hotel. Families will appreciate the onsite laundry facilities and supervised childcare. Enjoy the health club and perks like free self parking and free WiFi.

Free Internet, comfy beds

The 1015 individually decorated guestrooms offer free WiFi and free wired Internet, as well as comfy beds. Flat-screen TVs come with satellite channels, and other amenities include 24-hour room service and refrigerators.

Superior Twin Room (Main Tower)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
$152* Per night/room Apr 1 - Apr 2

Premier Twin Room (Executive Tower)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Premier Double Room (Executive Tower) - Le Salon Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Junior Suite (Main Tower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Deluxe Double Room (Main Tower) - Club Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Connecting Room (2 Superior Twin Rooms) - 4 Singles & 2 Trundle Beds

Bed Count 6 Twin Beds Maximum Occupancy 6 Max

Lotte Hotel Seoul ratings based on 2 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Lotte Hotel Seoul

Everyone (1) Couples (1)
4 out of 5
Every thing good need more kindly service from start to finish specialty after checkout when I ask my bag from storage no more service they said do yourself it not good.

Posted by on Sep 2, 2019

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Comment from Hotel Management

Sep 3, 2019 by Jason S. CHO

Dear Guest, Warm hearted greetings from Lotte Hotel Seoul. First of all, I am grateful for your stay at our Lotte Hotel Seoul and would like to thank you for spending your time to share your review. I would also like to deeply apologize for the inconveniences caused to you regarding the services provided by our staff. We will reinforce staff training and do our best to not repeat the such service from happening again. Also, we will strive to make your next stay much more satisfactory by providing the most comfortable and exceptional services. Lastly, once again thank you very much for staying at our Lotte Hotel Seoul and I will be more than happy to see you again soon in the near future. Sincerely yours, Jason S. CHO General Manager Lotte Hotel Seoul

3 out of 5

Posted by on May 6, 2019

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Property Features

Lotte Hotel Seoul offers its guests a full-service spa, an indoor pool, and a health club. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business center and limo/town car service are available. A sauna, tour/ticket assistance, and multilingual staff are also featured at the luxury Lotte Hotel Seoul. An airport shuttle at scheduled times is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 5-star Seoul hotel.

  • 1015 guestrooms or units
  • 38 levels
  • 5 dining venues
  • Bar or lounge
  • Coffee shop
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Incheon Intl. Airport (ICN) (68.3 km / 42.5 mi)
  • Metro station: Euljiro 1-ga Station (0.2 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Lotte Hotel Seoul offers 1015 air-conditioned accommodations with minibars and safes. Each accommodation is individually decorated. Pillowtop beds feature premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Bathrooms are partially open
  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Unique decor

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

Lotte Hotel Seoul has 5 restaurants on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf driving range on site

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sulwhasoo Spa . Services include massages.

The spa is open select days.

  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 19

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The property’s sauna, swimming pool, and golf area are closed on the last Monday of every month.

This property’s breakfast may be served a la carte instead of buffet-style.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests. This property affirms that it follows the cleaning and disinfection practices of CESCO (S. Korea).

  • One child stays free
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines CESCO (S. Korea)
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: KRW 59300 for adults and KRW 33900 for children (approximately)
  • Airport shuttle fee: KRW 16000.00 per person (one-way)
  • Airport shuttle fee per child: KRW 10000.00 (one-way), (from 6 to 12 years old)
  • Valet parking fee: KRW 25000 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Lotte
  • Hotel Lotte Seoul
  • Hotel Seoul Lotte
  • Lotte Hotel
  • Lotte Hotel Seoul
  • Lotte Seoul
  • Lotte Seoul Hotel
  • Seoul Hotel Lotte
  • Seoul Lotte
  • Seoul Lotte Hotel
  • Lotte Hotel Seoul Hotel
  • Lotte Hotel Seoul Seoul
  • Lotte Hotel Seoul Hotel Seoul

You should know

  • Lotte Hotel Seoul offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.

National Rating

For the benefit of our customers, we have provided a rating based on our rating system.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.