6/10 Okay
Nkechi
Sep 26, 2025
Liked: Cleanliness
Spa & Wellness
The spa is the highlight—Eka is incredible. She worked on my back, and I left feeling 80% better compared to the 20% I walked in with. Easily a 5-star experience
Food & Breakfast
Breakfast was a disappointment. Unless you show up right at 6:30, the food is cold—no heating dishes meaning pancakes, waffles, and potatoes turn hard quickly. By 9am, many options are gone. Instead of feeling relaxed, it feels like a race just to eat.
Dining Service
Service is inconsistent—sometimes attentive at lunch, other times indifferent at dinner. Food quality outside of Indonesian dishes is poor; even simple items like pizza fall short.
Pool & Facilities
The pool is extremely small. If you leave briefly, your towels are removed and your spot reassigned. The cabana setup feels more like a beach club upsell than a resort perk. Rooms are also not soundproof—you can hear footsteps and conversations from next door.
Amenities:
No small towels, you have to call for it. Robes are dingy, towels are scratchy, and the “king bed” is just two twins pushed together, leaving a hard ridge in the middle.
Guest Treatment
The most concerning issue is how guests are treated. I witnessed different treatment based on skin color, and staff openly chiding children in front of parents, telling them to stay quiet—on a vacation. Very disappointing.
Highlights
Eka at the spa deserves full recognition, and one pool attendant was very kind, though I didn’t catch his name. Room is spacious and clean.
Nkechi
Stayed 3 nights in Sep 2025
