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Neuhaus Zillertal Resort

4.0 star property
Family-friendly 4-star hotel with 2 indoor pools

Choose dates to view prices

Photo gallery for Neuhaus Zillertal Resort

A modern outdoor pool area with a view of mountains, wooden deck, lounge chairs, and a glass ceiling reflecting the sky.
Fireplace
Family Suite | Hypo-allergenic bedding available, in-room safe, blackout drapes
A modern bathroom with a freestanding bathtub, a large window, and a view of a garden and mountains.
A modern interior with a curved seating area, a reception desk, and large windows.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
202 Am Marktplatz, Mayrhofen, 6290
  • Place, Zillertal
    ‪1 min walk‬
  • Place, Hauptstraße
    ‪1 min walk‬
  • Place, Penkenbahn Gondola
    ‪13 min walk‬

Room options

View all photos for Classic Room

A hotel room with a bed, a sofa, a glass-top coffee table, and a chair.

Classic Room

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Classic Room (Astegg)

A hotel room with a large bed, a nightstand, a lamp, and a view of a balcony with flowers.

Classic Room (Astegg)

10.0 out of 10
Exceptional
(1 review)
  • 248 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Suite (Romantik)

Suite (Romantik) | Hypo-allergenic bedding available, in-room safe, blackout drapes

Suite (Romantik)

  • Mountain view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Room (Romantik)

A hotel room with a wooden bed, a nightstand, a table with a vase, and a chair.

Room (Romantik)

  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Room (Marchkopf/Steinerkogel)

A hotel room with a bed, a desk, a chair, a lamp, and a window with curtains.

Room (Marchkopf/Steinerkogel)

  • Mountain view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Chalet, 1 Bedroom

A wooden-paneled room with a bed, two lamps, a chandelier, and a blue and white checkered floor.

Chalet, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 753 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Loft (am See)

A modern bedroom with a large bed, a view of a lake, and a dining area with a table and chairs.

Loft (am See)

  • Mountain view
  • 861 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Studio

A hotel room with a large bed, a sofa, a bedside table with a lamp, and a window with curtains.

Studio

  • 388 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Room (Bergblick)

A hotel room with a wooden ceiling, a large bed with white linens, a desk with a lamp, a wardrobe, and a television.

Room (Bergblick)

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Room (Interio)

A bedroom with a wooden bed, a green sofa, and a wardrobe.

Room (Interio)

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Classic Suite

A hotel room with a large bed, a wooden headboard, two bedside lamps, a painting on the wall, and a red carpet.

Classic Suite

  • Mountain view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Apartment, 1 Bedroom

A modern kitchen with wooden cabinets, a microwave, a coffee maker, and a vase with flowers on the counter.

Apartment, 1 Bedroom

  • 495 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Duplex (Interio)

A hotel room with a bed, a sofa, a glass coffee table, and a chandelier.

Duplex (Interio)

  • Mountain view
  • 807 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds
  • Free WiFi

View all photos for Suite (Garden)

A modern hotel room with a sofa, a small table, a bed, and a TV.

Suite (Garden)

  • Mountain view
  • 700 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Duplex (Garden)

A modern living room with a sofa, a coffee table, and a dining area with chairs.

Duplex (Garden)

  • Mountain view
  • 1130 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Room (Grünberg)

A hotel room with a bed, a nightstand, a lamp, a window with curtains, and a wall-mounted light fixture.

Room (Grünberg)

9.6 out of 10
Exceptional
(5 reviews)
  • Mountain view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Suite (Hamberg)

A modern hotel room with a large bed, a desk with chairs, a kitchenette, and a wardrobe.

Suite (Hamberg)

  • Mountain view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Chalet, 2 Bedrooms

Chalet, 2 Bedrooms | Hypo-allergenic bedding available, in-room safe, blackout drapes

Chalet, 2 Bedrooms

  • Mountain view
  • 1023 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Apartment, 2 Bedrooms

A modern kitchen with wooden cabinets, a microwave, and a coffee maker.

Apartment, 2 Bedrooms

9.4 out of 10
Exceptional
(3 reviews)
  • 592 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Apartment, 2 Bedrooms (Maisonette)

A modern living room with a sofa, a dining table with chairs, a TV, and artwork on the wall.

Apartment, 2 Bedrooms (Maisonette)

  • 732 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed and 4 Twin Beds
  • Free WiFi

View all photos for Family Suite

Family Suite | Hypo-allergenic bedding available, in-room safe, blackout drapes

Family Suite

  • Garden view
  • 646 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Family Suite

A modern hotel room with a large bed, two armchairs, a desk, and a mirror.

Family Suite

  • Garden view
  • 861 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds
  • Free WiFi

View all photos for Family Suite (Interio)

Family Suite (Interio) | Hypo-allergenic bedding available, in-room safe, blackout drapes

Family Suite (Interio)

  • City view
  • 592 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Traditional Double Room

Traditional Double Room | Hypo-allergenic bedding available, in-room safe, blackout drapes

Traditional Double Room

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed
  • Free WiFi

View all photos for Superior Double Room

A hotel room with a wooden ceiling, a red sofa, a small table with a vase of flowers, a bed with a white comforter, and a nightstand with a lamp.

Superior Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Mayrhofen

In Mayrhofen .Your stay at this hotel will put you steps from Congress Zillertal - Europahaus Mayrhofen and a 5-minute walk from Zillertal. Hauptstraße and Zimmereben Fixed-Cable Route are also within half a mile (1 km).

What's nearby

  • Zillertal - 1 min walk - 0.0 miles
  • Hauptstraße - 1 min walk - 0.1 miles
  • Erlebnisbad Mayrhofen - 9 min walk - 0.5 miles
  • Penkenbahn Gondola - 13 min walk - 0.7 miles
  • Ahorn Ski Area - 16 min walk - 0.9 miles

Getting around

  • Mayrhofen Station - 2 min walk
  • Kranebitten Airport (INN) - 71 min drive

Restaurants

  • ‪Ice Bar | Sporthotel Strass - ‬10 min walk
  • ‪Café Kostner - ‬4 min walk
  • ‪Gasthof Waldcafe - ‬9 min walk
  • ‪La Cucina - ‬4 min walk
  • ‪Cafe Tirol - ‬7 min walk

About this property

Neuhaus Zillertal Resort

Family-friendly 4-star hotel with 2 indoor pools
As a guest of Neuhaus Zillertal Resort, you'll find a full-service spa, 2 indoor swimming pools, a waterslide, and an outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

Meeting rooms and coworking spaces are available. A children's pool, a fitness center, and a sauna are also featured at the family-friendly Neuhaus Zillertal Resort. Free self parking is available.

This 4-star Mayrhofen hotel is smoke free.

  • 150 guestrooms or units
  • Meeting rooms
  • Buffet breakfast (free)
  • Supervised kid's activities (free)
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Charging station for electric cars
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Pool or billiards table
  • Terrace
  • Garden
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Neuhaus Zillertal Resort offers 150 accommodations with safes and bathrobes. Rooms open to balconies. Accommodations offer separate sitting areas. 32-inch flat-screen televisions come with cable channels.

Bathrooms include separate bathtubs and showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa. Services include massages. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

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Property amenities

Family friendly

  • 2 indoor pools
  • Art supplies
  • Baby toys
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free supervised activities for children
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Ski shuttle nearby
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • 2 indoor pools
  • Bicycle rentals
  • Billiards/pool table
  • Books
  • Bowling alley
  • Children's pool
  • Designer stores
  • Evening entertainment
  • Foosball table
  • Full-service spa
  • Games
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room
  • Table tennis
  • Waterslide

Accessibility

  • Elevator
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Limited room service

More

  • Eco-friendly toiletries
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - midnight
Front desk staffed during limited hours
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in Half Board rates must check-in by 8 PM to receive dinner.

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 35 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for EUR 35 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.20 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 35 per pet, per night
  • Crib (infant bed) fee: EUR 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Guests may experience noise disturbance due to nearby construction work.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property class

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Alpendomizil Neuhaus Hotel Mayrhofen
Alpendomizil Neuhaus Hotel
Alpendomizil Neuhaus Mayrhofen
Alpendomizil Neuhaus
Neuhaus Zillertal Resort Hotel
Neuhaus Zillertal Resort Mayrhofen
Neuhaus Zillertal Resort Hotel Mayrhofen

Frequently asked questions

How close is Neuhaus Zillertal Resort to the airport?

Neuhaus Zillertal Resort is 45.5 mi (71-min drive) away from the Kranebitten Airport (INN) airport, the closest popular airport to the property.

How much does it cost to stay at Neuhaus Zillertal Resort?

As of Jul 22, 2026, prices found for a 1-night stay for 2 adults at Neuhaus Zillertal Resort on Jul 23, 2026 start from $317, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Neuhaus Zillertal Resort have an airport shuttle?

Airport shuttle services are not available at Neuhaus Zillertal Resort.

Does Neuhaus Zillertal Resort offer free breakfast?

Neuhaus Zillertal Resort offers free buffet breakfast every day from 7:00 AM to 10:00 AM.

Is there a casino at Neuhaus Zillertal Resort?

No, there is no casino at this hotel.

What time is check-in at Neuhaus Zillertal Resort?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Neuhaus Zillertal Resort?

This hotel offers free self parking.

Does Neuhaus Zillertal Resort have a pool?

Neuhaus Zillertal Resort features 2 indoor pools, an outdoor pool, and a children's pool.

Does Neuhaus Zillertal Resort have a restaurant?

Yes, there is a restaurant on site.

Does Neuhaus Zillertal Resort have a spa?

Pamper yourself with a day at Spa, where you can enjoy massages.

How close is Neuhaus Zillertal Resort to downtown Mayrhofen?

Neuhaus Zillertal Resort is 0.1 mi away from Mayrhofen.

Neuhaus Zillertal Resort Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 62 out of 90 reviews
Rating 8 - Good. 18 out of 90 reviews
Rating 6 - Okay. 8 out of 90 reviews
Rating 4 - Poor. 2 out of 90 reviews
Rating 2 - Terrible. 0 out of 90 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality all round and the best spa complex I have ever seen!
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities
Excellent spa, accommodation and food. Great location.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Chui Han

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and dinner options are always good
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Terrific hotel
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities
Great spa
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, helpful staff, large rooms, great breakfast & dinner. Good location for 10 mins walk to ski lifts or short bus ride. Loved the inifity pool with mountain views!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everywhere was very good
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Jenni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools are amazing!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Elvira

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful hotel! Breakfasts and dinners are fantastic, pools and spas are amazing, rooms we clean and well maintained, staff is attentive. We will definitely be back!
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
The location of this hotel is perfect. We really enjoyed the newly renovated pool area, and our kids had a lot of fun on the waterslides. The food and service was great, we will definitely return!
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, amenities
Incredible spa, almost ridiculous! Has to be seen to be believed.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the Neuhaus was perfect!!
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Abbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. Hope to visit again soon.
Stayed 7 nights in Oct 2024
Verified

8/10 Good

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice traditional hotel with partially modern restaurant. Nice location close to the center, bus stop, Railway station.
Stayed 7 nights in Dec 2023
Verified

10/10 Excellent

??? ??????

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superknee staff, thank you for the fantastic service and location. The diner and breakfast were phenomenal..
Stayed 3 nights in Apr 2024
Verified

8/10 Good

Igor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good ski resort

We had family ski trip to Mayrhofen and stayed in this hotel. We enjoyed food, facilities and excellent apartment with full kitchen. Probably , we will come back if decide to go to Mayrhofen again.
Stayed 7 nights in Feb 2025
Verified

10/10 Excellent

Paul Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all round. Lovely clean hotel and surrounding areas. Pristine accommodation with friendly and attentive staff. Lots of options for food and drink with an option to swap a half board for a fondue and an unbelievable breakfast option. Sensational spa too, which was an added bonus
Stayed 7 nights in Feb 2025
Verified

10/10 Excellent

Abbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

We had a beautiful room which was upgraded to a suite on arrival. Room and hotel was very clean. Food at hotel was lovely and staff were really friendly. Spa area was good too
Stayed 5 nights in Mar 2024
Verified

10/10 Excellent

Shairon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Fantastic hotel and location. Great facilities. Kinder basement area needs airing.
Stayed 6 nights in Aug 2023
Verified

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
I am returning customer because I love how the hotel is situated. Mayrhofen is still a village but with many options to spend a day. The new garden of the hotel is amazing. I am sure I will revisit this hotel.
Verified

4/10 Poor

Kjetil

Liked: Cleanliness
Disliked: Staff & service
Positive: Nice hotel, very good food, helpful and kind people in the reception. Negative: No air condition in our room, some restaurant personell seemed stressed and were forgetting our orders, especially outside area, also did not seem very friendly.
Stayed 4 nights in Jul 2024
Verified

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, slow dinner service

Lovely place and an amazing location next to the train station in the center of Mayrhofen. My only criticism is the speed of service in the restaurant of an evening. If you enjoy a 2.5 hr dinner its great but if you want a quick bite, maybe call half-board.
Stayed 7 nights in Jul 2023
Verified

10/10 Excellent

C

Liked: Cleanliness, property conditions & facilities, room comfort
Food was excellent with a good variety over the 7 days we were here. The spa is incredible after a day skiing. The service was hit and miss. Our waiter was great but the night he was off the substitute waitress was terrible. We experienced two eye rolling moments, from the staff!! Once when they brought an incorrect water bottle. The second time on checkout at reception. We had paid €70 to use the spa after checkout (11am) and our airport transfer 2:45pm. They said they had run out for bathrobes for the Spa and asked us to go back to our apartment to get ours however we informed them that our robes in the apartment were on the floor of the bathroom so they were wet. (As reception asked us to do 2 days earlier when I booked the Spa) eyes rolled again. The lady in the lounge bar was excellent and made great cocktails with very friendly service. Despite the occasional service hiccups we’d defiantly come back.
Stayed 7 nights in Dec 2025
Verified

6/10 Okay

Andrew

Liked: Cleanliness, room comfort
Disliked: Staff & service

4 night trip

On arriving I was ignored and left waiting for a long time while 3 people on the desk dealt with one phone call. Room is very dated but spacious, warm and clean. In general, not all but most of the staff were very cold, unfriendly, the bar man in particular was rude. I only stayed b&b, not half board and so a big deal was made of this each morning when I asked where to sit, very odd. On a positive the breakfast and restaurant area is of a high quality and the spa facilities very impressive.
Stayed 4 nights in Jan 2025

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