Great location on the cliff next to the Victorian tram. Check in took nearly 50 minutes. Not clear why, we were just queueing for a really long time. The hotel exterior looks fantastic, the lobby and most of the public areas are also really magnificent. This is the grandeur of the Victorian era. Sadly most of the rest of the hotel is stuck in the late 20th century. Lots of minor maintenance needed, and frankly a proper deep clean.
My room was quiet, comfortable, I loved the spa bath! I was less keen on the fact I could not lock the door from the inside (no deadbolt or chain, just a Yale lock with the locking lever removed...) There was plenty of hot water, my linen and towels were soft and clean. The whole room is very basic but for the price its perfect. My room was quiet, I slept great. my daughter was in a room at the other end of the corridor and commented on noise and not sleeping well.
There is no AC in the hotel, there is a electric fan in the room and the windows open a bit.
The staff in the hotel were all lovely. I think there are a lot of customers complaining a lot here and they do well to keep friendly and professional.
I would stay here again but my daughter said "no way"