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The Ritz-Carlton Sanya, Yalong Bay

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Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Yalong Bay Sanya Hainan, Sanya, Hainan, 572000
  • Place, Yalong Bay Tropical Paradise Forest Park
    ‪5 min drive‬
  • Place, Yalong Bay
    ‪6 min drive‬
  • Place, Sun Bay
    ‪15 min drive‬
  • Airport, Sanya (SYX-Phoenix Intl.)
    ‪31 min drive‬

Room options

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1BR Club Ocean View Suite

  • Sea view
  • 1323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for 1BR Ocean View Suite

1BR Ocean View Suite | Beach/ocean view

1BR Ocean View Suite

  • Sea view
  • 1367 sq ft
  • 2 bedrooms
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for 2BR Ocean Front Villa

2BR Ocean Front Villa | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

2BR Ocean Front Villa

  • Sea view
  • 2713 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds
  • Free WiFi

Presidential Suite, 1 Bedroom, Non Smoking

  • Sleeps 5
  • 1 Double Bed
  • Free WiFi

View all photos for Resort View Room Double Double

Resort View Room Double Double | Garden view

Resort View Room Double Double

  • Resort view
  • 700 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room Double Double

Deluxe Room Double Double | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room Double Double

  • Resort view
  • 700 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Ocean View Room Double Double

Ocean View Room Double Double | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Ocean View Room Double Double

  • Sea view
  • 700 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Lagoon Room Double Double

Lagoon Room Double Double | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Lagoon Room Double Double

  • 861 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Premier Ocean View Room Double Double

Premier Ocean View Room Double Double | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Premier Ocean View Room Double Double

  • Sea view
  • 700 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Club Ocean View Room Double Double

Club Ocean View Room Double Double | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Club Ocean View Room Double Double

  • Sea view
  • 700 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for 2BR Family Suite

2BR Family Suite | Living room | LCD TV, DVD player, iPod dock, toys

2BR Family Suite

  • Resort view
  • 1970 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Room King

Deluxe Room King | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room King

  • Hill view
  • 700 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premier Ocean View Room King

Premier Ocean View Room King | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Premier Ocean View Room King

  • Sea view
  • 700 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for 1BR Club Lagoon Access Suite

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

1BR Club Lagoon Access Suite

  • Garden view
  • 1324 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Huatian Pavilion - Two-Bedroom Ocean View Suite (Executive Lounge Access)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Jinmao Residence - Three-Bedroom Pool Ocean View Villa (Private Pool)

  • 1 bedroom
  • Sleeps 8
  • 3 Double Beds
  • Free WiFi

View all photos for Litao Pavilion - Lagoon Pool View Water Play King Room

Litao Pavilion - Lagoon Pool View Water Play King Room | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Litao Pavilion - Lagoon Pool View Water Play King Room

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Litao Pavilion - Lagoon Pool View Water Play Twin Room

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Club Ocean View Room King

Club Ocean View Room King | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Club Ocean View Room King

  • Sea view
  • 700 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Lagoon Room King

Lagoon Room King | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Lagoon Room King

  • Lagoon view
  • 861 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for 1BR Ocean Front Villa

1BR Ocean Front Villa | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

1BR Ocean Front Villa

  • Sea view
  • 1399 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Ocean View Room King

Ocean View Room King | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Ocean View Room King

  • Sea view
  • 700 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Garden Villa

Garden Villa | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Garden Villa

  • Garden view
  • 1399 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Sanya

On the beach.A stay at this Jiyang District hotel places you within 3 miles (5 km) of Yalong Bay and 6 miles (10 km) of Yalong Bay Tropical Paradise Forest Park. Sun Bay is within 6 miles (10 km) and Dadonghai Beach is within 16 miles (25 km).

What's nearby

  • Yalong Bay Tropical Paradise Forest Park - 5 min drive - 1.9 miles
  • Yalong Bay - 6 min drive - 2.5 miles
  • Sun Bay - 15 min drive - 5.0 miles
  • Dadong Sea - 21 min drive - 12.4 miles
  • Dadonghai Beach - 23 min drive - 13.5 miles

Getting around

  • Sanya (SYX-Phoenix Intl.) - 48 min drive

Restaurants

  • ‪Pizza Hut 必胜客 - ‬3 min drive
  • ‪黎竹海南私房手艺菜 - ‬8 min walk
  • ‪福冠海鲜酒家 | Sanya Fu Guan Resterent - ‬8 min walk
  • ‪Mangrove Tree Chinese Restaurant - ‬3 min drive
  • ‪Fish Bar, Marriott Resort & Spa - ‬10 min walk

About this property

The Ritz-Carlton Sanya, Yalong Bay

5-star luxury hotel near Yalong Bay, connected to a shopping center
The Ritz-Carlton Sanya, Yalong Bay offers its guests a full-service spa, 5 outdoor swimming pools, an outdoor tennis court, and a sauna. There are 4 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A free manager's reception is offered daily. Public spaces have free WiFi and wired Internet.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 1701 square feet (158 square meters) and includes a conference center. A children's pool, a 24-hour fitness center, and spa services are also featured at the luxury The Ritz-Carlton Sanya, Yalong Bay. Free self parking is available. The property offers extended parking privileges.

This 5-star Sanya hotel is smoke free.

  • 446 guestrooms or units
  • 7 levels
  • 3 buildings
  • 4 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 1701 sq ft of conference space
  • 158 sq m of conference space
  • Built in 2008
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Lockers available
  • Bar by the pool
  • Swim-up bar
The Ritz-Carlton Sanya, Yalong Bay offers 446 accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Rooms open to balconies. These individually decorated and furnished accommodations include dining tables. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 10 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Similar properties

Beach bar
The Sanya EDITION
Haitang District
  • Pool
  • Spa
  • Kids pool
  • Parking included
4.7 out of 5, Exceptional, 69 reviews
$350 nightly
The price is $376
Jun 8 - Jun 9
Total with taxes and fees
The Sanya EDITION

Property amenities

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Art supplies
  • Baby bath
  • Baby toys
  • Beach toys
  • Children's dinnerware
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • DVD player
  • Free children's club
  • Grocery/convenience store
  • High chair
  • In-room babysitting (surcharge)
  • In-room crib
  • Playground
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free shopping center shuttle
  • Free self parking on site
  • Extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CNY 288 for adults and CNY 144 for children
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • 5 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Fishing
  • Free children's club
  • Full-service spa
  • Outdoor pickleball court
  • Outdoor tennis court
  • Piano
  • Playground
  • Sauna
  • Shopping mall
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Volleyball
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Portable bathtub seat
  • Thin carpet in room
  • Tile flooring in room
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • DVD player
  • iPod dock
  • LCD TV with premium satellite channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Frette Italian sheets
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Children's slippers
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property offers shuttle service to and from Sanya Begonia Bay Internation Shopping Centre with required 24-hour advance notice during scheduled hours.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CNY 525.0 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 288 for adults and CNY 144 for children
  • Rollaway bed fee: CNY 525.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses some solar energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property uses solar energy. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are needed for golf tee times and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Ritz-Carlton Hotel Sanya
Ritz-Carlton Sanya
Sanya Ritz-Carlton
Ritz Carlton Hotel Sanya
Ritz Sanya
The Ritz-Carlton Sanya Yalong Bay Hainan
Ritz-Carlton Sanya Yalong Bay Hotel
Ritz-Carlton Sanya Yalong Bay
The Ritz Carlton Sanya, Yalong
The Ritz-Carlton Sanya, Yalong Bay Hotel
The Ritz-Carlton Sanya, Yalong Bay Sanya
The Ritz-Carlton Sanya, Yalong Bay Hotel Sanya

Frequently asked questions

How close is The Ritz-Carlton Sanya, Yalong Bay to the airport?

The Ritz-Carlton Sanya, Yalong Bay is 22.7 mi (48-min drive) away from the Sanya (SYX-Phoenix Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at The Ritz-Carlton Sanya, Yalong Bay?

As of Jun 4, 2026, prices found for a 1-night stay for 2 adults at The Ritz-Carlton Sanya, Yalong Bay on Jul 1, 2026 start from $303, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Ritz-Carlton Sanya, Yalong Bay have an airport shuttle?

Airport shuttle services are not available at The Ritz-Carlton Sanya, Yalong Bay.

How close is The Ritz-Carlton Sanya, Yalong Bay to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does The Ritz-Carlton Sanya, Yalong Bay offer free breakfast?

Free breakfast isn’t provided at The Ritz-Carlton Sanya, Yalong Bay, but buffet breakfast is offered for a fee of CNY 288 for adults and CNY 144 for children. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at The Ritz-Carlton Sanya, Yalong Bay?

No, there is no casino at this hotel.

What time is check-in at The Ritz-Carlton Sanya, Yalong Bay?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at The Ritz-Carlton Sanya, Yalong Bay?

This hotel offers free self parking.

Does The Ritz-Carlton Sanya, Yalong Bay have a pool?

The Ritz-Carlton Sanya, Yalong Bay features 5 outdoor pools and a children's pool. Guests can enjoy pool access from 7:00 AM to 10:00 PM.

Does The Ritz-Carlton Sanya, Yalong Bay have a restaurant?

There are 4 onsite restaurants, offering options like garden views, al fresco dining, and brunch.

Does The Ritz-Carlton Sanya, Yalong Bay have a spa?

This hotel has a spa, which features reflexology, aromatherapy, and mani/pedis.

How close is The Ritz-Carlton Sanya, Yalong Bay to downtown Sanya?

The Ritz-Carlton Sanya, Yalong Bay is 8.2 mi away from Sanya.

The Ritz-Carlton Sanya, Yalong Bay Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 66 out of 116 reviews
Rating 8 - Good. 30 out of 116 reviews
Rating 6 - Okay. 13 out of 116 reviews
Rating 4 - Poor. 5 out of 116 reviews
Rating 2 - Terrible. 2 out of 116 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Adam

Nice beach and facilities
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Adam

Liked: Cleanliness, staff & service, amenities
Nice beach. Good spacious hotel in general but rooms need renovation. A bit tired looking. Great breakfast buffet and friendly staff.
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Oleg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to find somebody who speaks English. Beach is all rocks have to go other hotels to swim. Dinning is limited.
Stayed 7 nights in Sep 2024
Verified

6/10 Okay

BAR

Disliked: Property conditions & facilities, room comfort

Old and Outdated Resort

the Hotel is very large and lacks a feeling of Luxury or intimacy; Stuff and undertrained, English is hardly spoken, and consumption is outrageously expansive; overall it is an OK hotel but would need a deep renovation and review of conditions and services; i would not recommend this hotel
Stayed 1 night in Apr 2024
Verified

6/10 Okay

Malmgren

Liked: Cleanliness, property conditions & facilities, room comfort

It’s fine, but not good

Very long check in time, overall understaffed hotel during holiday season
Stayed 3 nights in Nov 2023
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it

Very nice hotel
Stayed 1 night in Apr 2021
Verified

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, enjoyed out door restaurant by the beach and the great acoustic guitarist and singer.
Stayed 6 nights in Dec 2020
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Mitarbeiter waren sehr freundlich und Hilfsbereit. Das Hotel ist sehr schön aber es sind schon ein paar Renovation notwendig. Z.B. bei den Pools funktionieren nur wenige Massagedüsen. Das Essen wiederum war sehr gut und auch die Auswahl an Morgenbuffet gross.
Stayed 6 nights in Jul 2020
Verified

2/10 Terrible

JIE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

worst hotel

This is the worst hotel I have ever stayed in
Stayed 1 night in Jul 2020
Verified

4/10 Poor

Grainne

Liked: Cleanliness, property conditions & facilities
The hotel’s architecture, the landscaping , the pool, the spa, the food and the cleanliness are all great, but the service is the poorest I have ever experienced at a Ritz-Carlton property. The staff are truly lovely and very hard working, but their training is clearly lacking, procedures are haphazard and the property is not led well by the GM. I had to make many, many complaints - handled well by the F&B manager, Fethi and the Hosptality manager, Elaine (she is AMAZING and without her personal intervention and incredible support, we would have left after the first couple of days), but the despite this, did not see the GM at all, not once, around the property. In the end, I made an appointment to see him and he didn’t turn up for the appointment! He did apologize for not coming, claiming he had been at another appointment that over ran, but that sort of poor management, attention to detail and downright rudeness is a clear example of all that is wrong with his hotel. I would never stay there again and indeed, am reconsidering my 20 years of loyalty to Ritz-Carlton properties. A bitterly, bitterly disappointing trip.
Stayed 10 nights in Jul 2020
Verified

6/10 Okay

Verified traveler

Disliked: Amenities, property conditions & facilities
Expected better for a ritz Carlton. Breakfast was good with tons of selection. That was the best part. Toilet sink shower clogs and slow draining. Broken outlets. Carpet smells like mildew. Pool was nice
Stayed 4 nights in Dec 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we felt welcomed at Ritz. Our room was clean and comfortable, carefully taken care of by Chen Dan Dan. Our three year old boy had great time at the kids club and swimming pools. Many kids friendly activities during our stay (Christmas ). Check in and check out was easy with Zhang Wen's help.
Stayed 3 nights in Dec 2019
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not happy with the balcony with a wall which was blocking the beautiful view.
Stayed 3 nights in Nov 2019
Verified

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, amenities
I would say overall the property is beautiful. Where the property falls apart is the language. Language/mass confusion was a common theme. Being from Canada and traveling in China I’ve come to expect language barriers. But I have yet to see a situation so poorly handled like this property. Starting with arrival. A room was booked online as a resort view. However the hotel said to them, that qualified as a garden view. To me that makes no sense. Moving forward. The luggage was to be brought up to the room upon check in. The bags never came, we called down and they had no idea what luggage even meant. After further explanation, luggage was understood and an hour later the bags showed up. Adding insult to injury, the phone range 3 times after stating that they needed a luggage number. At this point the phone ringing woke up our infant child over and over after a long day of flying this was not great. Explaining that the luggage had arrived and the luggage number was no longer necessary the calling finally subsided. Next: room service was ordered, again a process considering no one spoke enough English to even process what a a chicken club sandwich was. Which to me just doesn't make sense. Considering the menu is in English, you’d hope at minimum someone could understand enough to just put an order in. Sadly the food showed up cold, and late. The order was incorrect. Additionally the air conditioning did not work. Entire stay was an over heated mass mis-communication of a stay.
Stayed 4 nights in Nov 2019
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
This is a very beautiful resort. I loved the food in the Sand Restaurant. In the morning i had to wait up to half an hour to get seated for breakfast. That is not what I would expect from a Ritz Carlton. The pools are very nice, however the massage jets don’t work. The evenings are rather boring. Besides a DJ there is nothing going on. The SPA center is gorgeous.
Stayed 3 nights in Jun 2019
Verified

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Overall good, service met expectation, value over money
Stayed 3 nights in Jun 2019
Verified

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Ritz

Fantastic hotel. Rooms were huge and beautiful with great amenities. Breakfast went on and on - it was amazing. Several pools allowed privacy- beach was clean, water was great. My only complaint is that the restaurants at the Ritz were crazy expensive and better to go into town for dinner.
Stayed 3 nights in Jun 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Air conditioner is not cool in many rooms. Need to be improved! Nice view, comfort and relax!
Stayed 2 nights in May 2019
Verified

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

RAS doc

Exceptionnel Rien à dire
Stayed 3 nights in Apr 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sanctuary in Sanya

The hotel is beautiful. The design blends with the beautiful grounds and pools. There are several restaurant options, including a delicious Italian restaurant. The spa facilities were extensive and elegant. The rooms are spacious. The staff was helpful. English speakers among the staff were few but between hand signals, smiles and Google translates we navigated our way through well. Signage and menus are in Chinese and English. The resort does cater to families so be prepared for lots of little ones. That said, it did not affect our adult get away. There are lots of areas and activities that cater to families which allows adults to get away and enjoy quiet areas. It is a beautiful resort in a peaceful, scenic location. Definitely a “yes” if you find yourself in this beautiful corner of the world.
Stayed 4 nights in Apr 2019
Verified

6/10 Okay

Tracy

Liked: Cleanliness, staff & service
一般般，有點舊，二千多一晚不是很值
Stayed 2 nights in Apr 2019
Verified

4/10 Poor

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

not romantic service

The hotel will say your room is not available and up sell you to pay more in order for you to be able to check in
Stayed 1 night in Jan 2019
Verified

10/10 Excellent

briendle

Fabulous property. Friendly staff. Hoss Vetry, Property Vice President is affable and very accommodating. A picturesque oasis only a short distance from the hustle bustle city.
Stayed 1 night in Nov 2018
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel and staff. Couldn’t have asked for more. Perfect if you’re after a resort holiday.
Stayed 2 nights in Nov 2018
Verified

8/10 Good

TONG

Liked: Cleanliness, staff & service, property conditions & facilities

房间隔音很差

酒店服务很好，地理位置也很好，但是自有沙滩太小。定的海景房，看海感受很一般。新翻新的房间虽然装修还不错，但是隔音太差，隔壁小孩打闹的声音十分清晰刺耳。酒店自助餐一开始觉得不划算，但后来去了海棠湾几家酒店自助餐之后，觉得丽思卡尔顿的自助餐是三亚酒店综合最好的。
Stayed 2 nights in Sep 2018