2/10 Terrible
Jonathan
Jul 23, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
While the location and view were undeniably spectacular, the overall hotel experience was extremely disappointing—especially considering this was meant to be our dream honeymoon. The photos on the website were misleading and did not reflect the actual condition of the room. The space was unclean, with visible stains on the sheets, a filthy sink, and an overwhelming amount of black mold in the bathroom, which triggered severe allergy reactions.
The private pool, which we were told was heated, was ice cold and unusable. The outdoor hot tub barely functioned, with jets that only worked for 30–60 seconds at a time. Despite raising concerns, the front desk claimed they were fully booked and unable to assist due to the high season.
Wi-Fi was down, preventing us from ordering the included breakfast, which forced us to spend extra out of pocket. On top of that, two cats entered our room through the window in the middle of the night—a window the staff insisted we keep open due to humidity and poor ventilation, since the air conditioning barely worked.
We spent over $1200 for two nights expecting a luxurious, romantic experience but left feeling frustrated, uncomfortable, and deeply disappointed. I’m especially disheartened that Expedia would promote such a substandard property.
Jonathan
Stayed 2 nights in Jul 2025
