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Landmar Costa los Gigantes Family Resort

4.0 star property
Family-friendly 4-star resort near Arena Beach

Choose dates to view prices

Photo gallery for Landmar Costa los Gigantes Family Resort

Poolside bar
Property amenity
Exterior
Property grounds
4 bars/lounges, rooftop bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Calle Juan Manuel Capdevielle, 8, Puerto de Santiago, Santiago del Teide, Tenerife, 38683
  • Place, Tenerife Beaches
    ‪8 min walk‬
  • Place, Arena Beach
    ‪9 min walk‬
  • Place, Los Gigantes Beach
    ‪19 min walk‬
  • Airport, Tenerife (TFS-Tenerife South)
    ‪30 min drive‬

Room options

View all photos for Standard Double Room

Minibar, in-room safe, desk, laptop workspace

Standard Double Room

  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Ocean View

32-inch TV with satellite channels, foosball, table tennis

Suite Ocean View

8.6 out of 10
Excellent
(17 reviews)
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite

Minibar, in-room safe, desk, laptop workspace

Suite

8.0 out of 10
Very good
(6 reviews)
  • Garden view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Landi Village

Minibar, in-room safe, desk, laptop workspace

Landi Village

9.0 out of 10
Wonderful
(2 reviews)
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds

View all photos for Suite

Minibar, in-room safe, desk, laptop workspace

Suite

  • Garden view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Double Room Single Use

Minibar, in-room safe, desk, laptop workspace

Standard Double Room Single Use

  • 269 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Suite Ocean View Single Use

32-inch TV with satellite channels, foosball, table tennis

Suite Ocean View Single Use

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Double Room (1 Adult and 1 Child)

Minibar, in-room safe, desk, laptop workspace

Standard Double Room (1 Adult and 1 Child)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Landi Village (3 Adults and 2 children)

Minibar, in-room safe, desk, laptop workspace

Landi Village (3 Adults and 2 children)

  • 1 bedroom
  • Sleeps 5
  • 4 Twin Beds

View all photos for Landi Village (3 Adults and 1 child)

Minibar, in-room safe, desk, laptop workspace

Landi Village (3 Adults and 1 child)

  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds

View all photos for Landi Village (3 Adults)

Minibar, in-room safe, desk, laptop workspace

Landi Village (3 Adults)

  • 1 bedroom
  • Sleeps 3
  • 4 Twin Beds

View all photos for Landi Village (2 Adults and 3 children)

Minibar, in-room safe, desk, laptop workspace

Landi Village (2 Adults and 3 children)

  • 1 bedroom
  • Sleeps 5
  • 4 Twin Beds

View all photos for Landi Village (2 Adults and 2 children)

Minibar, in-room safe, desk, laptop workspace

Landi Village (2 Adults and 2 children)

  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds

View all photos for Landi Village (2 Adults and 1 child)

Minibar, in-room safe, desk, laptop workspace

Landi Village (2 Adults and 1 child)

  • 1 bedroom
  • Sleeps 3
  • 4 Twin Beds

View all photos for Landi Village (2 Adults)

Minibar, in-room safe, desk, laptop workspace

Landi Village (2 Adults)

  • 1 bedroom
  • Sleeps 2
  • 4 Twin Beds

View all photos for Landi Village (1 Adult and 3 children)

Minibar, in-room safe, desk, laptop workspace

Landi Village (1 Adult and 3 children)

  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds

View all photos for Landi Village (1 Adult and 2 children)

Minibar, in-room safe, desk, laptop workspace

Landi Village (1 Adult and 2 children)

  • 1 bedroom
  • Sleeps 3
  • 4 Twin Beds

View all photos for Landi Village (1 Adult and 1 child)

Minibar, in-room safe, desk, laptop workspace

Landi Village (1 Adult and 1 child)

  • 1 bedroom
  • Sleeps 2
  • 4 Twin Beds

View all photos for Suite Ocean View (3 Adults and 1 child)

32-inch TV with satellite channels, foosball, table tennis

Suite Ocean View (3 Adults and 1 child)

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite Ocean View (3 Adults)

32-inch TV with satellite channels, foosball, table tennis

Suite Ocean View (3 Adults)

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite Ocean View (2 Adults)

32-inch TV with satellite channels, foosball, table tennis

Suite Ocean View (2 Adults)

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite Ocean View (2 Adults and 2 children)

32-inch TV with satellite channels, foosball, table tennis

Suite Ocean View (2 Adults and 2 children)

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite Ocean View (2 Adults and 1 child)

32-inch TV with satellite channels, foosball, table tennis

Suite Ocean View (2 Adults and 1 child)

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite Ocean View (1 Adult and 3 children)

32-inch TV with satellite channels, foosball, table tennis

Suite Ocean View (1 Adult and 3 children)

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite Ocean View (1 Adult and 2 children)

32-inch TV with satellite channels, foosball, table tennis

Suite Ocean View (1 Adult and 2 children)

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite Ocean View (1 Adult and 1 child)

32-inch TV with satellite channels, foosball, table tennis

Suite Ocean View (1 Adult and 1 child)

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite (3 Adults and 1 child)

Minibar, in-room safe, desk, laptop workspace

Suite (3 Adults and 1 child)

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite (3 Adults)

Minibar, in-room safe, desk, laptop workspace

Suite (3 Adults)

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite (2 Adults)

Minibar, in-room safe, desk, laptop workspace

Suite (2 Adults)

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite (2 Adults and 2 children)

Minibar, in-room safe, desk, laptop workspace

Suite (2 Adults and 2 children)

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite (1 Adult and 2 children)

Minibar, in-room safe, desk, laptop workspace

Suite (1 Adult and 2 children)

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite (1 Adult and 1 child)

Minibar, in-room safe, desk, laptop workspace

Suite (1 Adult and 1 child)

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite (2 Adults and 1 child)

Minibar, in-room safe, desk, laptop workspace

Suite (2 Adults and 1 child)

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite (1 Adult and 3 children)

Minibar, in-room safe, desk, laptop workspace

Suite (1 Adult and 3 children)

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

Duplex (3 Adults and 1 child)

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

Duplex (2 Adults and 1 child)

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

Duplex (3 Adults)

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

Duplex (4 Adults)

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

Duplex (2 Adults)

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

Duplex (2 Adults and 2 children)

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

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About the neighborhood

Santiago del Teide

Oceanside stay.Within 2 miles (3 km) of this Santiago del Teide resort, you'll find Arena Beach and Los Gigantes Beach. Los Gigantes Marina is within 2 miles (3 km) and Abama Golf Course is within 9 miles (15 km).
View more Resorts in Santiago del TeideOpens in a new window

What's nearby

  • Tenerife Beaches - 8 min walk - 0.5 miles
  • Arena Beach - 9 min walk - 0.5 miles
  • Oasis Los Gigantes Public Pool - 15 min walk - 0.8 miles
  • Los Gigantes Marina - 19 min walk - 1.0 mile
  • Los Gigantes Beach - 19 min walk - 1.0 mile

Getting around

  • Tenerife South Airport (TFS) - 39 min drive

Restaurants

  • ‪Douce France - ‬14 min walk
  • ‪Am Eck - ‬12 min walk
  • ‪Lava Restaurant - ‬18 min walk
  • ‪Restaurant Teide - ‬12 min walk
  • ‪Ciao - ‬4 min walk

About this property

Landmar Costa los Gigantes Family Resort

Family-friendly 4-star resort near Arena Beach
Some rates at Landmar Costa los Gigantes Family Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Landmar Costa los Gigantes Family Resort, you'll find a full-service spa, a complimentary water park, and 6 outdoor swimming pools. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. Public spaces have free WiFi.

A children's pool, a health club, and a nightclub are also featured at the family-friendly Landmar Costa los Gigantes Family Resort. You'll have access to the health club at a partner property. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Santiago del Teide resort is smoke free.

  • 517 guestrooms or units
  • 3 levels
  • 15 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Built in 2008
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Coffee shop
Landmar Costa los Gigantes Family Resort offers 517 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to furnished balconies. Satellite television is provided. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

MindUp Spa Landmar Costa Los Gigantes has 5 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

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Barceló Santiago - Adults Only
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  • Hot tub
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Apr 26 - Apr 27
Total with taxes and fees
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Property amenities

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Onsite parking available only on request
  • Uncovered self parking on site (EUR 8 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 6 outdoor pools
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Foosball table
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Health club
  • Hot tub
  • Mini golf
  • Nightclub
  • Piano
  • Playground
  • Ropes course
  • Sauna
  • Shopping mall
  • Steam room
  • Table tennis
  • TV in common areas
  • Waterslide
  • Ziplining

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from September 14 2026 to September 20 2026 (dates subject to change):
  • Spa
The property will be renovating from May 4 2026 to July 1 2026 (completion date subject to change). The following areas are affected:
  • Water park

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool
  • Recreational facilities

Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: EUR 8.00 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking and high chair
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Guests must contact this property in advance to reserve onsite parking and high chair. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Costa los
Luabay
Luabay Costa
Be Live Family Costa los Gigantes Hotel Santiago del Teide
Luabay Costa los Gigantes Hotel
Luabay Costa los Gigantes Hotel Santiago del Teide
Luabay Costa los Gigantes Santiago del Teide
Be Live Family Costa los Gigantes All Inclusive Hotel
Be Live Family Costa los Gigantes Resort Santiago del Teide
Be Live Family Costa los Gigantes Hotel
Be Live Family Costa los Gigantes Santiago del Teide
Be Live Family Costa los Gigantes Resort
Be Live Family Costa los Giga

Frequently asked questions

How close is Landmar Costa los Gigantes Family Resort to the airport?

Landmar Costa los Gigantes Family Resort is 26.1 mi (39-min drive) away from the Tenerife South Airport (TFS) airport, the closest popular airport to the property.

How much does it cost to stay at Landmar Costa los Gigantes Family Resort?

As of Apr 11, 2026, prices found for a 1-night stay for 2 adults at Landmar Costa los Gigantes Family Resort on May 12, 2026 start from $227, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Landmar Costa los Gigantes Family Resort have an airport shuttle?

Airport shuttle services are not available at Landmar Costa los Gigantes Family Resort.

How close is Landmar Costa los Gigantes Family Resort to the beach?

This resort is a short 15-minute walk from Arena Beach and 14-minute walk from Tenerife Beaches. Don't forget your sunscreen!

Does Landmar Costa los Gigantes Family Resort offer free breakfast?

Landmar Costa los Gigantes Family Resort does not offer free breakfast.

Is there a casino at Landmar Costa los Gigantes Family Resort?

No, there is no casino at this resort.

What time is check-in at Landmar Costa los Gigantes Family Resort?

Check-in start time: 3 PM; Check-in end time: anytime.

Is there free parking at Landmar Costa los Gigantes Family Resort?

Free parking is not available at this resort. Self parking is available for EUR 8.00 per day.

Does Landmar Costa los Gigantes Family Resort have a pool?

Landmar Costa los Gigantes Family Resort features 6 outdoor pools and a children's pool.

Does Landmar Costa los Gigantes Family Resort have a restaurant?

There are 6 onsite restaurants, offering options like international cuisine, ocean views, and al fresco dining.

Does Landmar Costa los Gigantes Family Resort have a spa?

Pamper yourself with a day at MindUp Spa Landmar Costa Los Gigantes, where you can enjoy body treatments, beach massages, and facials. Note that spa services and facilities will be unavailable from September 14 2026 until September 20 2026 (subject to change).

How close is Landmar Costa los Gigantes Family Resort to downtown Santiago del Teide?

Landmar Costa los Gigantes Family Resort is 0.3 mi away from Puerto de Santiago.

Landmar Costa los Gigantes Family Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 263 out of 516 reviews
Rating 8 - Good. 190 out of 516 reviews
Rating 6 - Okay. 41 out of 516 reviews
Rating 4 - Poor. 18 out of 516 reviews
Rating 2 - Terrible. 4 out of 516 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Amazing hotel super clean rooms, very helpful staff, great pools, lovely food and drink. Lots of kids activities included like high ropes and trampolines. Can't fault it
Stayed 4 nights in Dec 2025

10/10 Excellent

Li

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food quality and staff helpfulness
Stayed 6 nights in Dec 2025

10/10 Excellent

Allison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, cleaned daily. Bar was really nice. Staff very smiley, friendly and helpful.
Stayed 7 nights in Dec 2025

10/10 Excellent

Liam

Stayed 4 nights in Nov 2025

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Very nice hotel;. We stayed all-inclusive. Food delicious; pools lovely and super entertainment. Decent value given the high quality. All thoroughly enjoyed ourselves.
Stayed 4 nights in Aug 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Lovely complex.

Nice rooms, small enough but all you need. Had a nice one with direct access to the pool from the balcony. Cleaned daily with fresh towels. Lovely pools and entertainment was grand. Location was great. Parking on site was a few euro per day but no spaces when we checked in so I parked on the road nearby. No problem getting a space nearby for the rest of the stay. Activities on site were great (tennis, crazy golf, football pitch, volleyball, basketball) all included. The high ropes were not working at the time of the stay. Food in the restaurant was really nice and high quality but a couple of times the grilled chicken was not fully cooked. I think the chefs cooking in front of people queueing made them feel they needed to serve it too early. Snack bars were dotted around and good too. Drinks were good. Only down side was the cockroaches. A nightly round of searching under the beds. Usually would find at least one, worst evening was 3. Also quite a few around the bar area in the evenings. May be the location, but other hotels we stayed in on this trip didn't have the same issue (or maybe at least they had some level of containment as the only cockroaches found were already dead or dying). Not much around the area if you want to venture out without a car, apart from a lidl a couple of shops by the beach and the fantastic views of Los Gigantes down the road. Great place to explore the island from by car otherwise stay on site and enjoy the all inclusive.
Stayed 5 nights in Jun 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay. Staff are very nice and helpful. Lots of food variety. Lots to do for smaller children
Stayed 7 nights in Apr 2025

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visited this property from the USA for a family vacation (family of five with three kids under 12). The hotel was clean and the staff was friendly and accommodating. The food was what you would expect from a large resort. Plenty of options: some of it good, some of it not so good. The hotel has two large pools and plenty of activities for adults and kids. The views from the hotel (ocean and cliffs) are spectacular. Offsite activities on the island are very good. I would recommend taking at least one or two excursions. We did a boat tour, water park trip, and star gazing excursion, all of which were excellent. The stargazing tour, in particular, I would highly recommend. We rented a car for the trip, which I would not recommend. Shuttles and taxis are a better way to go. One minor downside is that this hotel is not beachside. The beach is walking distance, but the walk is down a very steep hill. The beach, however, is gorgeous and worth the walk. All in all, I would definitely recommend this resort to a family from the USA. The resort is akin to what you would find in Mexico, the Dominican Republic, Jamaica, Aruba, etc., but the surrounding area is much more accessible and fun to explore.
Stayed 7 nights in Apr 2025

10/10 Excellent

Renee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2025

8/10 Good

Elisa

Stayed 7 nights in Mar 2025

10/10 Excellent

Ashish

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant stay for a family vacation. Loads of activities for the kids and very well managed property.
Stayed 3 nights in Feb 2025

10/10 Excellent

Marlan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The options for food was incredible, my sons loved. It was much more than I expected. I would definitely recommend this place to everyone I know.
Stayed 3 nights in Jan 2025

10/10 Excellent

Katla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything as it should be for a family vacation we miss it already
Stayed 11 nights in Dec 2024

10/10 Excellent

Rachel, Rugby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful family friendly hotel, we will come back!
Stayed 8 nights in Dec 2024

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a great stay. The staff work very hard and it is super clean and friendly. The areas that need improvement are the friendliness and customer service of the reception staff and the entertainment for new year. Both were not good enough. Firstly the reception staff were not friendly and made you feel they were doing you a favour. The only one who was good was Rita. On arrival we had a problem as we booked 2 rooms as a family with children and at the time of booking and afterwards sent messages requesting they were next to each other. After spending money on two rooms for a week this was not a difficult request especially when booking 3 months ahead. It was not done and the reception staff were not friendly and did not apologise. They blamed the fact that we booked on Expedia. They did move us the next day, and it was fine. But it was an awful first impression of the hotel, for such a simple family request. The entertainment on New Year was poor. There was nothing fun for people to do or dance. People were bored. This would need to improve. Apart from these two items, we had a great stay. The food was good. The new year dinner was outstanding. We enjoyed the location and atmosphere in the hotel. It was spotlessly clean. The bar and restaurant staff were excellent. Overall it was a good choice.
Stayed 7 nights in Dec 2024

10/10 Excellent

Ingolfur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Dec 2024

10/10 Excellent

Abbi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Andreza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

10/10 Excellent

Hanna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice choice for a family with babies / toddlers - with baby club activities as well as numerous locations and options for keeping the youngsters happy :)
Stayed 8 nights in Oct 2024

6/10 Okay

Claiton Junior

Traveled with family and small children, Traveled with group
Liked: Staff & service
The hotel is very crowded, way too busy and nothing feels like it should for a 4 stars holiday. Everything feels very average, nothing is that bad to complain but also nothing great either. Entertainment facilities are ok and staff really do their best, but there is just a lack of organisation and way too many people everywhere to make anything fun. Food on all included restaurants/bars (we had all-inclusive) is average at best, with some ridiculous upselling on some very basic things for the “landi” guests. Everything just feels like a race, everyone saves beach lounges (even though the staff specifically says it is not allowed on checkin) or seats by the bar, and even saving desert on their plates that you see just going to waste afterwards. It is just a massive hotel with way too many people to be even close to a 2-3 stars
Stayed 8 nights in Aug 2024

10/10 Excellent

Jeremy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for kids and families.
Stayed 8 nights in Jul 2024

6/10 Okay

Marissa J

Stayed 4 nights in Jul 2024

10/10 Excellent

YANNICK

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for family! Plenty of activities and great service by team!
Stayed 5 nights in Jul 2024

8/10 Good

Katie

Liked: Cleanliness, staff & service
Nice family break. Nice pools. Delicious variable food with lots of gluten free options, we all ate well. The soft play area needs a big revamp.
Stayed 4 nights in Mar 2024