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Gran Karmel Hotel

3.0 star property
Enjoy 2 outdoor pools at this 3-star Santa Cruz Mulua hotel

Choose dates to view prices

Photo gallery for Gran Karmel Hotel

Relax by the resort's clear blue pool surrounded by lush greenery and a tiled deck.
Enjoy meals in a spacious dining area with round tables and comfortable seating, surrounded by lush views and ample natural light.
Relax in our spacious lobby, featuring a central seating area with sofas and armchairs, and a stunning aquarium.
Two beds with comfortable bedding, a desk with mirror, and a TV for your stay.
Enter a stylish lobby with a cobblestone floor, modern design, and a large mirror above the reception desk.

Popular amenities

  • Air conditioning
  • Pool
  • Breakfast available
  • 24/7 front desk
  • Free WiFi
  • Parking included

Explore the area

Map
Km. 181.5 Canton Asintal, Santa Cruz Mulua, Retalhuleu, 11003
  • Xetulul Theme Park
    ‪13 min walk‬
  • Xocomil Waterpark
    ‪13 min walk‬
  • Dino Park
    ‪3 min drive‬
  • Quetzaltenango (AAZ-Los Altos)
    ‪51 min drive‬

Room options

View all photos for Standard Double Room, Garden View

Standard Double Room, Garden View | Minibar, laptop workspace, bed sheets

Standard Double Room, Garden View

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Santa Cruz Mulua

In Santa Cruz Mulua .Within a 15-minute walk of the hotel, you'll find Parque de Aventura Xejuyup and Xetulul Theme Park. Xocomil Waterpark and Dino Park are also within 2 miles (3 km).

What's nearby

  • Xetulul Theme Park - 13 min walk - 0.7 miles
  • Xocomil Waterpark - 13 min walk - 0.7 miles
  • Parque de Aventura Xejuyup - 18 min walk - 1.0 mile
  • Dino Park - 3 min drive - 1.6 miles
  • Quetzaltenango Central Park - 47 min drive - 25.9 miles

Getting around

  • Retalhuleu (RER) - 25 min drive

Restaurants

  • ‪Papa John’s - ‬12 min drive
  • ‪Carnitas Rosy Retalhuleu - ‬13 min drive
  • ‪Burguer King Retalhuleu - ‬4 min drive
  • ‪Tacobell La Trinidad - ‬15 min drive
  • ‪Café Barista - ‬14 min drive

About this property

Gran Karmel Hotel

Enjoy 2 outdoor pools at this 3-star Santa Cruz Mulua hotel
There's a restaurant on site. Public spaces have free WiFi. Gran Karmel Hotel offers its guests 2 outdoor swimming pools. Free self parking is available.
  • 38 guestrooms or units
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Dining venue
Gran Karmel Hotel offers 38 air-conditioned accommodations with minibars and complimentary bottled water. Rooms open to balconies. 43-inch LED televisions come with cable channels. Bathrooms include showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

Spanish

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  • Breakfast included
  • Parking included
  • Free WiFi
4.0 out of 5, Very Good, 79 reviews
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Property amenities

Family friendly

  • 2 outdoor pools

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 11:00 AM for a fee: USD 8 to 12 per person
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Things to do

  • 2 outdoor pools

Accessibility

  • No elevator

Room amenities

Entertainment

  • 43-inch LED TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Champagne service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 114 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately USD 8 to 12 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash.

Property is also known as

Gran Karmel Hotel Hotel
Gran Karmel Hotel Santa Cruz Mulua
Gran Karmel Hotel Hotel Santa Cruz Mulua

Frequently asked questions

How close is Gran Karmel Hotel to the airport?

Gran Karmel Hotel is 7.9 mi (25-min drive) away from the Retalhuleu (RER) airport, the closest popular airport to the property.

How much does it cost to stay at Gran Karmel Hotel?

As of Jul 24, 2025, prices found for a 1-night stay for 2 adults at Gran Karmel Hotel on Aug 17, 2025 start from $100.97, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Gran Karmel Hotel have an airport shuttle?

Airport shuttle services are not available at Gran Karmel Hotel.

Does Gran Karmel Hotel offer free breakfast?

Free breakfast isn’t provided at Gran Karmel Hotel, but local cuisine breakfast is offered for a fee of between USD 8 and 12 per person. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at Gran Karmel Hotel?

No, there is no casino at this hotel.

What time is check-in at Gran Karmel Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Gran Karmel Hotel?

This hotel offers free self parking.

Does Gran Karmel Hotel have a pool?

Gran Karmel Hotel features 2 outdoor pools.

Does Gran Karmel Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Gran Karmel Hotel have a spa?

There are no spa services available at this hotel.

How close is Gran Karmel Hotel to downtown Santa Cruz Mulua?

Gran Karmel Hotel is 10.5 mi away from Santa Cruz Mulua.

Gran Karmel Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 13 out of 17 reviews
Rating 8 - Good. 2 out of 17 reviews
Rating 6 - Okay. 0 out of 17 reviews
Rating 4 - Poor. 1 out of 17 reviews
Rating 2 - Terrible. 1 out of 17 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Oliver

Stayed 1 night in Mar 2025

10/10 Excellent

Rolando, Quetzaltenango

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Excellent
Stayed 2 nights in Nov 2024

2/10 Terrible

Jorge

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charge me double after I call Expedia and also very bad bad service about person
Stayed 1 night in Sep 2024

10/10 Excellent

Byron

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen
Stayed 1 night in Apr 2025

10/10 Excellent

Juan Esteban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente hotel
Stayed 7 nights in Mar 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Carlos

Stayed 1 night in Feb 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Oscar

Stayed 1 night in Oct 2024

10/10 Excellent

Juan

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 3 nights in Nov 2024