See all properties

Hotel Costa Caddu

Property class: 3
Enjoy the free WiFi at this 3-star San Teodoro hotel

Choose dates to view prices

Photo gallery for Hotel Costa Caddu

A coastal landscape with a sandy beach, a wooden walkway, and a mountainous backdrop.
A clear blue swimming pool with sun loungers and umbrellas, surrounded by a landscaped area with palm trees and a view of the ocean.
A spacious indoor area with a tiled floor, wicker furniture, and large windows offering a view of the sea.
A restaurant with round tables, chairs, and a view of the sea.
A Mediterranean-style villa with a stone staircase, a patio, and a well-maintained garden.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Via Costa Caddu 20B, San Teodoro, SS, 07052
  • Place, La Isuledda Beach
    ‪15 min walk‬
  • Place, San Teodoro Beach
    ‪13 min drive‬
  • Place, Cala Brandinchi Beach
    ‪37 min drive‬
  • Airport, Olbia (OLB-Costa Smeralda)
    ‪39 min drive‬

Room options

View all photos for Standard Double or Twin Room

A hotel room with a bed, bedside tables, a nightstand, a lamp, and a door.

Standard Double or Twin Room

8.0 out of 10
Very good
(1 review)
  • 248 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Standard Triple Room

A hotel room with two beds, a desk, a chair, a telephone, and a window with curtains.

Standard Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 248 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Family Room, Connecting Rooms

A hotel room with two beds, a desk with a chair, a TV, and a view of the outdoors.

Family Room, Connecting Rooms

  • 248 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Panoramic Double or Twin Room

A hotel room with a bed, a small bedside table, a nightstand, a window with curtains, a view of the outside, and a wall-mounted lamp.

Panoramic Double or Twin Room

9.0 out of 10
Wonderful
(4 reviews)
  • Resort view
  • 248 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Family Suite, 2 Bedrooms

A spacious living area with a wooden ceiling, a fireplace, white furniture, and a view through a glass door to an outdoor patio.

Family Suite, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • 538 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Family Suite, 3 Bedrooms

A room with a wooden ceiling, a TV on a cabinet, a sofa, a chair, a patterned rug, and a view through a glass door to an outdoor area with a table and chairs.

Family Suite, 3 Bedrooms

  • 592 sq ft
  • 3 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed
  • Free WiFi

View all photos for Family Room, Connecting Rooms, Garden View

A hotel room with two beds, a desk with a chair, a TV, and a view of the outdoors.

Family Room, Connecting Rooms, Garden View

  • Garden view
  • 474 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Double or Twin Room, Mobility Accessible

A neatly arranged bedroom with a large bed, two bedside tables, and a small bedside table.

Double or Twin Room, Mobility Accessible

  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

About the neighborhood

San Teodoro

On waterfront.Within 3 miles (5 km) of this San Teodoro hotel, you'll find La Isuledda Beach and Cala dei Francesi. San Teodoro Beach and Port Ottiolu are also within 3 miles (5 km).

What's nearby

  • La Isuledda Beach - 15 min walk - 0.8 miles
  • San Teodoro Beach - 13 min drive - 1.6 miles
  • San Teodoro Port - 20 min drive - 4.1 miles
  • Lu Impostu Beach - 36 min drive - 9.6 miles
  • Cala Brandinchi Beach - 37 min drive - 10.3 miles

Getting around

  • Olbia Station - 32 min drive
  • Costa Smeralda Airport (OLB) - 29 min drive

Restaurants

  • ‪acquarium - ‬9 min drive
  • ‪Ristorante Pizzeria Simbiosi - ‬7 min drive
  • ‪Nautilus - ‬9 min drive
  • ‪Ambra Day - ‬7 min drive
  • ‪Ristorante Pizzeria Vela D’oro - ‬6 min drive

About this property

Hotel Costa Caddu

Enjoy the free WiFi at this 3-star San Teodoro hotel
Hotel Costa Caddu offers its guests a hot tub and a seasonal outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A rooftop terrace, multilingual staff, and a garden are also featured at the business-friendly Hotel Costa Caddu. A roundtrip airport shuttle and a ferry terminal shuttle are available for a fee. Self parking is free.

This 3-star San Teodoro hotel is smoke free.

  • 1 building
  • 1 floor
  • 42 guestrooms or units
  • Built in 2006
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (limited hours)
  • Staff is multilingual
  • Garden
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Costa Caddu offers 42 air-conditioned accommodations with minibars and safes. Rooms open to furnished patios. 22-inch flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Similar properties

A hotel with a large swimming pool, outdoor seating, and a well-lit facade.
Terradimare Resort & Spa
San Teodoro City Centre
  • Pool
  • Parking included
  • Air conditioning
  • Gym
4.5 out of 5, Wonderful, 313 reviews
$145 nightly
The price is $166
Sep 29 - Sep 30
Total with taxes and fees
Terradimare Resort & Spa

Property amenities

Family friendly

  • Crib (surcharge)
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Books
  • Hot tub
  • Playground
  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Bathroom emergency pull cord
  • Height-adjustable showerhead
  • No elevator
  • Stair-free path to entrance
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 22-inch flat-screen TV with cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Phone
  • Recycling
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM

Check-out

Check-out before 10:00 AM
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:30 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between September 20 and May 31.

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 30 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for EUR 48.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.00 per person, per night. This tax does not apply to children under 12 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 2.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 30 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • A late check-out fee will be charged
  • Crib (infant bed) fee: EUR 48.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, JCB International, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property class

This property has received its official star rating from the local rating authority.

Property is also known as

Costa Caddu
Costa Caddu San Teodoro
Hotel Costa Caddu
Hotel Costa Caddu San Teodoro
Hotel Costa Caddu San Teodoro, Sardinia
Costa Caddu Hotel
Hotel Costa Caddu San Teodoro
Hotel Costa Caddu Hotel
Hotel Costa Caddu San Teodoro
Hotel Costa Caddu Hotel San Teodoro

Frequently asked questions

How close is Hotel Costa Caddu to the airport?

Hotel Costa Caddu is 18.6 mi (29-min drive) away from the Costa Smeralda Airport (OLB) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Costa Caddu?

As of Aug 30, 2026, prices found for a 1-night stay for 2 adults at Hotel Costa Caddu on Sep 4, 2026 start from $255, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Costa Caddu have an airport shuttle?

Hotel Costa Caddu offers an airport shuttle.

How close is Hotel Costa Caddu to the beach?

This hotel is a short 12-minute walk from La Isuledda Beach and 2.6 mi (10-min drive) from San Teodoro Beach. Don't forget your sunscreen!

Does Hotel Costa Caddu offer free breakfast?

Hotel Costa Caddu does not offer free breakfast.

Is there a casino at Hotel Costa Caddu?

No, there is no casino at this hotel.

What time is check-in at Hotel Costa Caddu?

Check-in start time: 3 PM; Check-in end time: 11:00 PM.

Is there free parking at Hotel Costa Caddu?

This hotel offers free self parking.

Does Hotel Costa Caddu have a pool?

Hotel Costa Caddu features a seasonal outdoor pool. The pool is closed seasonally each year from September 20 to May 31.

Does Hotel Costa Caddu have a restaurant?

Yes, there is a restaurant on site. The dining venue(s) will be closed seasonally each year from September 20 to May 31.

Does Hotel Costa Caddu have a spa?

There are no spa services available at this hotel.

How close is Hotel Costa Caddu to downtown San Teodoro?

Hotel Costa Caddu is 1.7 mi away from San Teodoro.

Hotel Costa Caddu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 62 out of 94 reviews
Rating 8 - Good. 25 out of 94 reviews
Rating 6 - Okay. 4 out of 94 reviews
Rating 4 - Poor. 3 out of 94 reviews
Rating 2 - Terrible. 0 out of 94 reviews

9.8/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great potential for hotel, b
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and quiet hotel.

My stay was amazing. People at the hotel were so helpful and they were so awesome at all times!
Stayed 3 nights in Jun 2024
Verified review

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at many many hotels throughout Sardinia. This one is up there with the best. Clean, nice amenities, pleasant staff, good location. I would recommend this place without hesitation.
Stayed 10 nights in Jul 2022
Verified review

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic property, really relaxing, gorgeous gardens, birds and scenery surrounding the hotel. Lovely pool, quiet, away from it all. The food was also fantastic and there was variety every night. The only thing I would say against is that during dinner water is always bottled and is 3.50 Euros - I would have thought from the prices that water could be included, or you could have tap water with your meal, as 3.50 is quite expensive for water. But otherwise as said all was great.
Stayed 7 nights in Jun 2023
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our second visit to the Costa Caddu, just as amazing as the first 4 years ago. It's not often we stay in the same place twice, but we will definitely come back again. The hotel buildings, and grounds are beautiful, and immaculately kept. The pool area is spacious and peaceful.The inside of the hotel is traditional Sardinian, and very beautiful. We stayed on half board basis, and the meals and service were excellent. All the staff were so friendly, and helpful. The bedrooms are all on ground level, and are very clean, quiet and comfortable. Nearest beach 10 minus walk, and it's lovely. It is advisable to have a car, as the hotel is in a quiet area,which is what we like. A big thank you to all the staff at the wonderful Hotel Costa Caddu. ❤️
Stayed 3 nights in Jun 2025
Verified review

4/10 Poor

asami

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This is not for family. I asked hot water for kids snacks. It was so difficult to get it because of their regulations, We were not allowed to eat anything at all in the room. If they mentioned it on their website, I would not have chosen this hotel as I have two kids. It was a bit uncomfortable to stay.
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un soggiorno indimenticabile in una vera oasi di pace. La posizione dell’hotel è semplicemente perfetta: affacciato sulla spiaggia di Auledda, intima e suggestiva, e in un punto strategico per scoprire la Costa Smeralda in tutta la sua bellezza. La struttura colpisce subito per la cura dei dettagli: giardini rigogliosi, piante e fiori che incorniciano ogni angolo, una piscina da cartolina. Tutto è pensato per trasmettere relax e armonia. Il vero valore aggiunto, però, è il personale. Sempre sorridente, disponibile e autentico, con quel tocco umano che rende ogni interazione speciale. Ricordiamo con affetto Ivana e Andrea, la bagnina: due persone splendide che hanno reso il nostro soggiorno ancora più piacevole. La parte culinaria merita un capitolo a sé: colazioni abbondanti e raffinate, con un buffet ricchissimo; cene che ogni sera sorprendevano con piatti diversi, pesce freschissimo e antipasti davvero memorabili. Il rapporto qualità-prezzo è eccellente, soprattutto considerando la qualità delle materie prime e la varietà delle proposte. È difficile trovare un difetto in un’esperienza così. L’unico piccolo appunto riguarda il nostro patio: accanto c’era un generatore che, in alcuni momenti, creava un po’ di rumore e ci ha tolto la possibilità di goderci in pieno qualche serata all’aperto. Le camere sono comunque perfettamente isolate e, a finestre chiuse, non si percepiva nulla. In conclusione: un hotel che ha superato ogni aspettativa!
Stayed 9 nights in Aug 2025
Verified review

10/10 Excellent

Tonina

Liked: Cleanliness, staff & service, property conditions & facilities
Tutto
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

FLORENCE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un séjour parfait dans un cadre charmant. L’hôtel est parfaitement entretenu jusque dans les moindres détails, ce qui crée une atmosphère à la fois élégante et apaisante. Le personnel a été absolument adorable, toujours souriant, attentif et disponible, ce qui a rendu notre expérience encore plus agréable. Une adresse que je recommande sans hésitation et où je reviendrai avec grand plaisir.
Stayed 7 nights in Aug 2025
Verified review

10/10 Excellent

Hallstein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Meget bra opphold.

Strålende fint og rolig hotell. God service hyggelig personale. Fint basseng, bar, restaurant og musikk på kveldene. Greit med leigebil til byen som er 5 min unna, men gratis shuttlebuss går kvar time. Fine strender 500 m unna. Svært nøgd med oppholdet.
Stayed 5 nights in Jun 2025
Verified review

10/10 Excellent

rachelle

Liked: Staff & service, property conditions & facilities
Cet hôtel 3 étoiles est une pépite, au calme en pleine nature, propreté exceptionnelle, vue sur la mer et île de tavolara. Chambre simple et parfaite, accessible à pieds en 10 min d’une des plus belle plage et la demie pension est fabuleuse beaucoup de fait maison. Bref il mérite 4 étoiles ..nous comptons revenir
Stayed 7 nights in Jun 2024
Verified review

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tutto fantastico
Stayed 7 nights in Aug 2023
Verified review

10/10 Excellent

Rainer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rundum zufrieden, können die positiven Bewertungen bestätigen.
Stayed 7 nights in Aug 2023
Verified review

8/10 Good

Frank

Liked: Staff & service, amenities, property conditions & facilities
Die Mitarbeiter waren sehr freundlich und zuvorkommend. Entspannen am Pool, ruhige Anlage. Das Abendessen war okay und das Frühstück für Südeuropäische Verhältnisse in Auswahl ausreichend. Anlage sehr weit außerhalb gelegen. PKW ist wichtig. Strand fussfäufig erreichbar, Kies/Sand gemischt.
Stayed 3 nights in Sep 2022
Verified review

10/10 Excellent

marcello de

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location notevole con vista sul mare . Molto pulito e ottima la ristorazione. Da consigliare.
Stayed 4 nights in Sep 2022
Verified review

10/10 Excellent

Ulrike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel ist etwas abgelegen und daher schön ruhig. Die Anlage ist paradiesisch, sehr gepflegt und bietet einen herrlichen Blick auf das Meer. Das Essen war wirklich ausgezeichnet, die Zeiten dafür allerdings sehr italienisch ;) Das Personal war jederzeit sehr freundlich und hilfsbereit und hat sich über unsere Bemühungen italienisch zu sprechen gefreut, da nur die jüngeren Mitarbeiter englisch sprechen. Der einzige Wehmutstropfen ist die Hellhörigkeit der Zimmer. Wir konnten das Vibrieren des Handys im Zimmer nebenan hören. Trotzdem sind wir immer noch absolut begeistert und können das Hotel wärmstens empfehlen.
Stayed 6 nights in Aug 2022
Verified review

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
personnel tres sympathique et efficace , jardins et fleurs magnifiquement entretenus , tres propre .vue splendide
Stayed 4 nights in Jun 2022
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura meravigliosa, pulitissima, dotata di tutti i comfort e vicinissima ad una spiaggia fantastica come isuledda. Abbiamo fatto il trattamento di mezza pensione ed abbiamo mangiato da Dio. Che dire, ci torneremo sicuramente!!
Stayed 6 nights in Jul 2021
Verified review

10/10 Excellent

Francesca Marta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relax assoluto

L’hotel è vicinissimo a una delle spiagge più belle di San teodoro(isuledda), confortevole e rilassante. Curati e bellissimi gli spazi esterni quali piscina, iacuzzi e giardini. Staff cordiale e simpatico, in primis i ragazzi del bar sempre rapidi a portare spritz e ottimi cocktail a bordo piscina. Non abbiamo optato per la mezza pensione ma usufruito due sere del ristorante che ha proposto ottimi menù. Buona colazione. Camera spaziosa (superior) e pulita
Stayed 5 nights in Jun 2021
Verified review

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottima struttura, camere accoglienti e pulite, cibo ottimo, personale simpatico e cortese.
Stayed 7 nights in Aug 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location very friendly staff. beautiful pool area.
Stayed 3 nights in Sep 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in overall. however, is too far from the town, the hotel doesn’t have a shuttle bus.
Stayed 7 nights in Sep 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Lage des Hotels erfordert zwar Auto dafür aber sehr ruhig mit traumhaft schönem Ausblick!
Stayed 7 nights in Aug 2019
Verified review

4/10 Poor

Lee

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Its very difficult to review this hotel as it has 2 sides to it. On the one hand the reception staff are very friendly and helpful. Rooms are clean with most having a small terrace overlooking the gardened area and pool. Beds aren't terribly comfy, but not the worst. On the other hand, the staff in the dining room seem unable to break a smile, and have little or no language skills other than Italian. We had reason to complain about the service we received at dinner on the first night. We had a set menu, but several courses weren't available, or weren't offered to us. There was a loud live band playing at the wedding downstairs and the staff had clearly had enough judging by their dead pan faces. when I came to complain, the manager who was in the office behind reception didn't even condescend to speak to us, preferring to pass a message to the poor reception staff saying that ''we ate' and as such wasn't prepared to amend the bill, which I refused to pay in the end. Apparently he doesn't speak english either, so its not surprising that other staff in the hotel dont think this is important. I speak 3 languages, I won't be alone amongst visitors from Europe in not speaking Italian. Breakfast is an awkward fiasco if you want to order anything hot such as an omelette. Unless you're Italian, you may not even realise that this is an option as it sent advertised, and if you do cotton on, its a lottery whether you actually receive what you've ordered.
Stayed 7 nights in Aug 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vacanza strepitosa.. tutto perfetto! Personale cordiale educato e disponibilissimo a soddisfare qualsiasi richiesta Cibo molto abbondante e molto buono oltre le aspettative Pulizia meticolosa della camera giornaliera con cambio di asciugamani e lenzuola Piscina e giardino molto curati Perfetto per il relax in una zona tranquilla
Stayed 7 nights in Aug 2019

Explore More Ways to Travel with Travelocity