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"The property was located in an area that made it easy for us to visit restaurants, local businesses and attractions. The property was a bit dated and ... " More

By a verified traveler on Wed 25 Aug 2021

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Hotel Description

Hotel near Mission San Juan Capistrano in San Juan Capistrano

Close to the beach

At this San Juan Capistrano hotel, you'll be within half a mile (1 km) of Mission San Juan Capistrano and 3 miles (5 km) of The Coach House. Doheny State Beach and Dana Point Harbor are also within 6 miles (10 km).

Free perks

This hotel features an outdoor pool and a spa tub. Traveling for business? Take advantage of the free WiFi in public areas, express check-out, and conference space. Guests will appreciate freebies like full breakfast and free self parking.

Free WiFi, refrigerators

Offering conveniences like refrigerators and microwaves, the 108 guestrooms also have free WiFi and flat-screen TVs. Coffee/tea makers, free local calls, and hair dryers are also available.

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$96* Per night/room Nov 4 - Nov 5

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking, Balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Best Western Capistrano Inn ratings based on 24 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Capistrano Inn

Everyone (15) Couples (3) Family (6)
3 out of 5
The property was located in an area that made it easy for us to visit restaurants, local businesses and attractions. The property was a bit dated and the room stayed very humid.

Posted by on Aug 25, 2021

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Comment from Hotel Management

Aug 25, 2021 by Staff

Thank you for the feed back. We are working on rectifying this issue. We hope to see you for a future visit.

5 out of 5
Just fine thankyou.

Posted by on Aug 23, 2021

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Comment from Hotel Management

Aug 23, 2021 by Staff

Thanks for the good vibes.

4 out of 5
I liked that room was ready earlier than 4pm but I have pictures big stains on the carpet and the room smelled I had to buy Lysol and spray it and open the doors so the smell will go away and they were quick to charge me but not quick enough to give me credit on the $50 deposit

Posted by on Jul 30, 2021

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Comment from Hotel Management

Sep 17, 2021 by Staff

The $50 deposit is released upon your checking out. It then depends on you Bank or credicard holder as to how long it takes for them to credit that back to you. Normally it take 2-10 business days to see it on your card.

2 out of 5
We just needed a place to crash at night. Paid almost 200$ for this horrible place, didn't expect it to be this bad. Awful noise due to proximity to freeway. The bed was so uncomfortable, moved and shook like there was an earthquake. Never coming back and paying 200$ for a terrible Best Western. It should be illegal to charge more than 80$ for something as awful as this

Posted by on May 11, 2021

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Comment from Hotel Management

May 17, 2021 by A Kumar, General Manager

We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectation. I assure you this was never our goal and we look forward to using your feedback as a training tool for future guest interactions. We on schedule to renovate our hotel in next 12 months. Thank you again and safe travels!

5 out of 5
Rooms were clean and well stocked. Would stay there again

Posted by , from Plumas Lake, CA on Jan 16, 2021

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Comment from Hotel Management

Jan 26, 2021 by Staff

Dear Diana, Thank you for choosing our property. Our staff wants to thank you for the wonderful feedback. We hope you come back soon. sincerely, Best Western Staff

5 out of 5
Room was clean and fresh and the staff were very cordial.

Posted by , from Monrovia on Oct 26, 2020

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2 out of 5
Moldy grout in shower tiles, dirty corner behind the bathroom door, ants crawling on the balcony. Cleaning people left a big trash cart right by our door as we were checking into our room.

Posted by , from Denver Colorado on Oct 11, 2020

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4 out of 5
Good location by the 5 fwy and I liked the free breakfast

Posted by on Feb 3, 2020

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4 out of 5

Posted by on Dec 9, 2019

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5 out of 5

Posted by on Nov 15, 2019

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Renovations + Closures

The following facilities or services will be unavailable from August 10 2021 to December 31 2021 (dates subject to change):

  • Spa tub
  • Swimming pool

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Capistrano Inn offers its guests an outdoor pool and a spa tub. There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. The business-friendly Best Western Capistrano Inn also features gift shops/newsstands, coffee/tea in a common area, and complimentary newspapers in the lobby. Limited free parking is available on a first-come, first-served basis. This San Juan Capistrano hotel is smoke free.

  • 108 guestrooms or units
  • 2 levels
  • Full breakfast (free)
  • Deli
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: San Juan Capistrano Depot (1.4 km / 0.9 mi)
  • Parking: Free self parking; RV/bus/truck parking available for a surcharge

Room Amenities

Best Western Capistrano Inn offers 108 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Bathrooms are partially open
  • Flat-screen television
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning

Food & Drink

Guests are served free full breakfast daily.

Nearby Activities

An outdoor pool and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Mountain biking nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Health or beauty spa nearby
  • Boat tours nearby
  • Segway rental/tour nearby
  • Mountain climbing nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 30 per pet, per night
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Capistrano
  • Best Western Capistrano Inn
  • Capistrano Inn
  • Capistrano Inn Best Western
  • Best Western Capistrano Hotel San Juan Capistrano
  • Best Western San Juan Capistrano
  • San Juan Capistrano Best Western
  • Capistrano Juan Capistrano
  • Best Western Capistrano Inn Hotel
  • Best Western Capistrano Inn San Juan Capistrano
  • Best Western Capistrano Inn Hotel San Juan Capistrano
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.