10/10 Excellent
Farrah
Traveled with group
Jan 9, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A stay at Vanilla Hills Lodge was nothing short of exceptional. Right from the beginning, the communication with Claudia was smooth and easy, setting the tone for a welcoming experience. The organization, professionalism, and warm greeting upon arrival by the staff made us feel truly valued. The excellent hotel boasts a prime location. The cleanliness and comfort of the accommodations exceeded our expectations. The property's beauty and relaxing atmosphere were complemented by the outdoor dining room, offering a picturesque backdrop for delicious meals and birdwatching. The pool, overlooking the hills, provided a delightful space for both relaxation and fun. Our spacious room in the trees was beyond gorgeous and provided such an amazing retreat with fantastic views. The daily towel animal creations by housekeeping added a fun touch to our stay. The hospitality at Vanilla Hills Lodge is truly outstanding. Claudia and the team were consistently friendly and helpful throughout our stay. They went above and beyond by organizing all our transportation needs and two fabulous excursions to Tikal and the ATM cave. The staff added a personal touch to our trip by checking on us often and providing valuable advice on other local attractions, restaurants, and amenities. The overall experience was a true testament to the dedication of Claudia and the staff to providing exceptional hospitality. We highly recommend Vanilla Hills Lodge. Thank you to Claudia and the entire staff!
