2/10 Terrible
EBRU
May 26, 2025
This hotel was booked for my niece as a part of multi city trip. There was an unexpected countrywide train strike that day of check in, which resulted her not being able to travel from five hours away.
Hotel management was contacted by phone and e mail immediately about this force majeur situation, as well as the hotels.com customer service. Neither one was able to resolve our refund request.
Material side of the request was not as important as the understanding expected from the related travel institutions.
Did not have a chance to experience the hotel, so the rating is just for the response of hotel management in Bari.
EBRU
Stayed 2 nights in May 2025