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"TLDR: Great beach, (mostly) terrible staff and few amenities. Pros: 1) The beach. Gorgeous with crystal clear water and nice sand. (Prepare to get th ... " More

By a verified traveler on Sun 01 Aug 2021

Hotel Description

4.5-star beachfront property with 4 restaurants

Beachfront retreat

You'll be 15.3 mi (24.7 km) from El Salto del Limon with a stay at this Las Terrenas property.

All-inclusive

A full-service spa, 4 restaurants, and an outdoor pool are all featured at this smoke-free property. Enjoy beachfront dining and relax with free beach cabanas and sun loungers. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like free self parking and WiFi in public areas.

Free WiFi, iPod docks

The 144 guestrooms feature thoughtful touches like free minibar items and bathrobes, while refrigerators and coffee/tea makers offer the conveniences of home. Free WiFi, balconies or patios, and iPod docks are also available.

V Room- 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$160* Per night/room Sep 19 - Sep 20

V Room- 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Accessible Room Vibe - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Bungalow, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Bungalow, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Vibe Room- 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Viva Wyndham V Samana - All-Inclusive Resort, Adults Only ratings based on 6 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Viva Wyndham V Samana - All-Inclusive Resort, Adults Only

Everyone (1) Couples (2) Family (3)
3 out of 5
TLDR: Great beach, (mostly) terrible staff and few amenities. Pros: 1) The beach. Gorgeous with crystal clear water and nice sand. (Prepare to get there early if you want a nice view and shady spot.) 2) The Spa. Great massages and super-friendly staff. 3) COVID precautions. All staff wore masks at all times and at the buffet patrons are expected to wear a mask and plastic glove when getting food. 4) A few wonderful staff members -- in addition to the spa, the woman with glasses at guest services and the guys running the nonmotorized sports were great. Cons: 1) Service is atrocious. Other than those mentioned above, staff seemed like they were annoyed to assist us and native spanish speakers seemed to get faster and friendlier service. Requests for items in the room, like laundry bags, went unfulfilled. Items like hand towels or face cloths often missing after room was cleaned. "Included mini-bar" is nonexistent. We got 2 beers in our fridge the entire stay and only two water bottles each day. 2) "All-inclusive." While technically true, we felt very misled about the availability of food and drinks. One restaurant open each night with v. limited seating and a "waitlist" in one staff member's head. Unless you were in line when the place opened, the wait was at least one hour and more if the v. rude man with the waitlist in his head decided to let others in before you. Food took forever. Buffet=mediocre, wine scarce. I could go on, but out of space!

Posted by on Aug 1, 2021

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Comment from Hotel Management

Aug 25, 2021 by er

Dear customer, Thank you for taking the time to write your feedback regarding your stay. We sincerely appreciate hearing from our customers, as their comments are vital for us to continue improving our accommodations. The incident that you mentioned has been brought to the attention of the involved department. We are sorry for any inconvenience or annoyance that you might have experienced during your last visit with us. We remain at your entire disposal. Kind regards, Guest Service Manager Viva Wyndham V Samana

5 out of 5
The FUN Staff Committed, warm and helpful. Major thanks to the Entertainment Crew!!! To us, they were the highlight of this trip! Full of energy and immediately friendly. It was like you were part of their crew!! Wagner at the sports hut was fantastic. Teaching my husband and always checking in on us. Chocolate was always on top of his game! Not only was he fun to be around but he seemed to always go beyond his role by taking care of the resort in general, which I am sure is not part of his job description. Janko!!! What in infectious soul and human being. Full of energy, love and dreams wrapped up in such a young person. He made our stay fun. Always looked forward to chatting with him as he made EVERYTHING fun!!! The resort really hit the mark when it came to their entertainment staff!!! They definitely get an A!!! Restaurants, House Keeping , Reception On point! Great service, Santos always had a warm greeting and kept on top of the staff in general to ensure guests were being attended to. ALL restaurant staff were so on point. Quickly making sure that you received anything you needed, even if they had to take a small field trip to get it. Housekeeping never had to be called upon. The room was always clean and pleasant when we returned from our daily adventures. The reception desk was helpful. We had one small issue but its not worth even mentioning since everything and everyone else completely made up for it (I believe the employee wasn't even a front desk emp)

Posted by on Jul 9, 2021

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Comment from Hotel Management

Jul 15, 2021 by er

Dear Guest, Thank you for giving us the opportunity to serve you and your friends at Viva Wyndham V Samana during your recent vacations. It is a pleasure to know that you were able to enjoy our services and facilities. Our customer’s satisfaction is our constant goal. Knowing we reached this goal in your recent stay is very rewarding for all our hard working staff members and it will reinforce their commitment to provide quality service to all of our guests. We look forward to your return visit and again thank you for choosing to stay with us at Viva Wyndham V Samana. Kind regards, Guest Service Manager Viva Wyndham V Samana

5 out of 5
Excelente customer service

Posted by on Jun 21, 2021

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Comment from Hotel Management

Jun 22, 2021 by er

Estimado cliente, Para Viva Wyndham V Samana no hay mayor recompensa que la satisfacción de nuestros huéspedes. Es un placer leer sus comentarios y saber que nuestros servicios fueron de su agrado. Esperamos contar con su preferencia en su próxima visita a la Riviera V Samana. Le esperamos! Atentamente, Gerente de Servicio al Huésped Viva Wyndham V Samana

1 out of 5
Dirty hotel and horrible service to the guests. The service here is horrendous. Bugs all over the room and mold and dirt in the pools

Posted by on Aug 19, 2019

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Comment from Hotel Management

Aug 28, 2019 by er

Dear customer, We appreciate the time you dedicated to write your remarks about your stay at the V Samana. Your review will assist us in our commitment to improve in all aspects of our operations. We regret not having been able to fulfill your expectations. Thank you for the opportunity to serve you at our resort. Kind regards, General Manager Viva Wyndham V Samana

3 out of 5
Beach was fantastic. Jonathan, bell hop was attentive, helpful and professional. Actually all of the desk staff presented themselves the same way, positive experience at reception. Most wait staff appeared not interested in service. Most days waited well over 1/2 hour to get coffee despite multiple attempts at leaving table to request coffee from servers. Housekeeping staff at Sublime were superb as well as the food that was ordered from room service.

Posted by on Apr 14, 2019

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Comment from Hotel Management

Apr 14, 2019 by er

Dear guest, We highly appreciate the fact that you took your precious time to write a detailed review. We recognize that our staff plays a valuable role in the vacation experience of our guests. Reviews like yours serve to motivate us even more. Both your pros and cons comments have been forwarded to the responsible managers, and we assure you that we will bear them in mind. It would be a pleasure for us to welcome you back and provide you with a great stay showing that we have improved our Your special mention of the staff that enhanced the quality of your trip is greatly appreciated. Best regards, General Manager Viva Wyndham V Samana

1 out of 5

Disappointing to Say the Least

Pros: Ariel, Chocolate were wonderful staff members! Made this trip tolerable with all of the disappointments we had.
Cons: Communication between managers, amenities included should be listed appropriately, better response times for handling issues, showers didnt work right
Travelers, I was assured by many that we would be taken care of while there and the client would be respected. They were very friendly upon arrival and showed us to our room. We had a wonderful first night. Most of the staff was in the general area but all seemed friendly. On the next night we noticed that there was a lack of attention on the buffet.Overall the food was about a 4 of 10. We had sat down with a front desk excursion rep and spoke about a few things listed on amenities page from travelocity and found out they did not exist or never were offered. On top of this disappointment for the client as she was expecting a full service Spa included in our all inclusive package but were also misled and we're of additional cost. She apologized and stated that Travelocity reported incorrect information and I should reach out to them. Frustrated I remembered I had the resident managers email contact information and wrote to her the second night of our stay expressing my concerns. She replied almost a week after I return that she had been out of the country and apologized for the issues and had hoped they had been resolved. I replied that unfortunately they were not and and I had returned and contacted travelocity with the issues. I then provided documentation of the issues and my findings and was not really getting a direct answer. Overall I would not recommend and cannot provide any positive feedback at this time as no resolution has been made for misleading consumers to book.

Posted by , from Missouri on Dec 21, 2016

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Comment from Hotel Management

Dec 25, 2016 by Customer Care

Dear customer, Thank you for sharing your comments with us on your recent vacation at the Viva Wyndham V Samana. We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities. We apologize for any inconvenience that you might have experienced during your stay. Again thank you for choosing to stay with us. Kind regards, General Manager Viva Wyndham V Samana

About the Viva Wyndham V Samana - All-Inclusive Resort, Adults Only

Location Blvd Turistico, Bahia de Coson, Las Terrenas, Samana 32000

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Scuba-diving lessons
  • Surfing/boogie boarding

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Volleyball
  • Tennis rackets

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Snorkeling
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite nightclubs included
  • Surfing/boogie boarding included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Tennis rackets included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Snorkeling not included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All meals included
  • Minibar (all beverages included)
  • Scuba lessons included
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Theme parties included

Property Features

Viva Wyndham V Samana - All-Inclusive Resort, Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Viva Wyndham V Samana - All-Inclusive Resort, Adults Only, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like surfing/boogie boarding and snorkeling. A free manager's reception is offered daily. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers an outdoor pool, an outdoor tennis court, and a fitness center. Self parking is free. This 4.5-star Las Terrenas property is smoke free.

  • 144 guestrooms or units
  • 2 levels
  • 4 dining venues
  • 2 bars or lounges
  • Built in 2015
  • Karaoke
  • Bar on the beach
  • Bar by the pool
  • Manager's reception (free)
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Onsite shopping
  • Bellhop
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Viva Wyndham V Samana - All-Inclusive Resort, Adults Only offers 144 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and MP3 docking stations. Rooms open to balconies or patios. Beds feature premium bedding. Guests can make use of the in-room refrigerators, coffee/tea makers, and free minibar items. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio
  • Separate bedroom
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

The property hosts a free manager's reception daily.

Le Marché - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Mar & Fuego - Overlooking the ocean, this fine-dining restaurant specializes in seafood and serves dinner only. Open daily.

Fusion - This restaurant specializes in fusion cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

MediTerrenas - Overlooking the ocean, this restaurant specializes in Mediterranean cuisine and serves dinner only. Open daily.

Beach Bar - This cocktail bar is located on the beach. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the property include an outdoor tennis court, an outdoor pool, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Fishing on site
  • Surfing/boogie boarding on site
  • Tennis lessons on site
  • Beach volleyball on site
  • Archery on site
  • Kayaking on site
  • Motor boating on site
  • Windsurfing on site
  • Parasailing on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Horse riding nearby
  • Beach yoga on site
  • Ecotours nearby
  • Rowing or canoeing on site
  • Fitness classes on site
  • Sailing on site
  • Boat tours on site
  • Scuba diving on site

Spa Services

Coconut Whispers has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Handrails in stairways
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Viva Wyndham V Samana - All-Inclusive Resort, Adults Only

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, and Diners Club; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Minimum guest age is 18

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Viva Wyndham V Samana
  • Viva Wyndham V Samana Adults All Inclusive Resort Las Terrenas
  • Viva Wyndham V Samana Adults Las Terrenas
  • Viva Wyndham V Samana Adults
  • Viva Wyndham V Samana Adults All Inclusive Hotel Las Terrenas
  • Viva Wyndham V Samana Adults All Inclusive Hotel
  • Viva Wyndham V Samana Adults Only
  • Viva Wyndham V Samana Adults Only All Inclusive
  • Viva Wyndham V Samana - All-Inclusive Resort, Adults Only Hotel
  • Viva Wyndham V Samana All Inclusive Resort Adults Only

You should know

  • Pool access available from 8 AM to 8 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.