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"Booked deluxe room and did not receive that Old section is ...old " More

By a verified traveler on Mon 30 Sep 2019

Hotel Description

Enjoy the free WiFi at this 3-star Salt Spring Island hotel

Seaside stay

At this hotel, you'll be steps from Saltspring Marina and within a 10-minute walk of Ganges Marina. Salt Spring Island Visitor Centre and Salt Spring Saturday Market are also within half a mile (1 km).

Business services

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the free WiFi in public areas, conference center, and conference space. Free self parking, a terrace, and express check-out are also offered.

Free WiFi, patios

Featuring conveniences like refrigerators and coffee/tea makers, the 48 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include furnished patios, showers, and desks.

Deluxe Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$141* Per night/room May 12 - May 13

Deluxe Room, 1 King Bed, Harbor View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Harbor View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Harbour House Hotel ratings based on 4 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Harbour House Hotel

Everyone (2) Family (2)
5 out of 5
Nicely redone, excellent general manager, very friendly front desk, very nice guy who did room cleaning.

Posted by on May 28, 2019

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Comment from Hotel Management

May 28, 2019 by Spencer

Thanks for the great review, I hope you enjoyed Salt Spring and you can return soon

3 out of 5
Booked deluxe room and did not receive that Old section is ...old

Posted by on Sep 30, 2019

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4 out of 5

Posted by on Feb 24, 2019

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Comment from Hotel Management

Apr 4, 2019 by Spencer

Thanks for staying with us

3 out of 5
Decent hotel, accessible to town, large room, nice deck are the pros.Plus the chef who arrived at 5:30am, saw me wiring on my laptop in the dark lobby (front desk staff not there yet to turn on lights, and I din't want to wake my partner), and he kindly offered and brought me coffee, then a refill. Really lovely guy. The cons are fan didn't work in bathroom, jets didn't work in jacuzzi (that was in the room, very 80s), and wifi never worked for more than a few minutes. Plus you has to go outside to go into the newly renovated pub/breakfast place - not great if you wanted to stay in you slippers. The worst experience was from front staff checking out when I shared these cons with the clerk and he replied, "Oh well, you had the lowest price room so..." implying if we'd paid more, we would have had all items working. A really unfortunate answer that left a bitter taste, and I'm afraid we probably won't return because of that.

Posted by on Jan 6, 2019

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Comment from Hotel Management

Jan 15, 2019 by Spencer

Thanks for taking the time to write with your experience. I am so sorry we didnt do a better job addressing your concerns and comments when you checked out. In many cases we can address issues better as they happen and its more difficult to solve issues upon departure, I will speak to our team about how we can better address guest comments and your feedback will be very useful. The power outage during the windstorm really did a number on the wifi but it has been repaired, the fan and jacuzzi were fixed that day thanks to your feedback. Again I am sorry that some really good staff interactions didnt outweigh the negative. Thank you again for taking the time to write and I am sorry your experience was not perfect.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly Harbour House Hotel also features a terrace, complimentary newspapers in the lobby, and express check-out. Self parking is free. This 3-star Salt Spring Island hotel is smoke free.

  • 48 guestrooms or units
  • 2500 sq ft of conference space
  • Dining venue
  • Bar or lounge
  • Conference center
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Victoria Intl. Airport (YYJ) (34.7 km / 21.6 mi)
  • Parking: Free self parking

Room Amenities

Harbour House Hotel offers 48 accommodations with coffee/tea makers and complimentary toiletries. Rooms open to furnished patios. Flat-screen televisions come with premium cable channels. Bathrooms include showers. This Salt Spring Island hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Private patio (furnished)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Heating
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

Woodley's - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 19

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Parties and events are allowed on site

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. Parties and events are allowed on site.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Events/parties allowed
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 11 and CAD 30 for adults, CAD 11 and CAD 25 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Harbour House Hotel Restaurant & Organic Farm
  • Harbour House Hotel Restaurant & Organic Farm Salt Spring Island
  • Harbour House Restaurant Organic Farm
  • Harbour House Restaurant Organic Farm Salt Spring Island
  • Harbour House Hotel Salt Spring Island
  • Harbour House Salt Spring Island
  • Harbour Hotel Saltspring Island
  • Restaurant & Organic Farm Hotel Salt Spring Island
  • Harbour House Hotel Restaurant Organic Farm
  • Harbour House Salt Spring
  • Harbour House Hotel Hotel
  • Harbour House Hotel Salt Spring Island
  • Harbour House Hotel Hotel Salt Spring Island

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.